Landry’s Bicycles

This review is for service, in general, and store manager, Brandon, in particular. Brandon helped me with a warranty issue on a Trek that had been purchased at International Bicycle Center. Landry’s bought IBC early this year. Brandon advocated tirelessly on my behalf to get a replacement rear wheel. I had multiple spokes break over a period of six months under normal use. Trek dragged their feet — their supply chain needs fixing — so Brandon installed one from a bike in inventory and said he’d just put the one on from Trek when it arrived. He also installed two new tires I purchased at the Comm Ave location in Boston (reviewed separately), put in new tubes and trued my wheels — expertly.
This location does have a small inventory, the case with all Landry’s it seems, but service is very good and Brandon is excellent.

Follow-​up:
After posting this review, I went to Landry’s for a bike fitting. Brandon is the Manager and was very helpful. Patricia was very patient and fun to work with.
Original Review:
I went to Landry’s looking to purchase my first women’s carbon road bike. I was greeted right away by a sales associate, however, he really didn’t seem interested in fitting me to a brand, style or size bike to fit my needs. He appeared more interested in selling me what was in stock. I didn’t walk away with a strong sense about the options available or what I should consider to make an informed decision about brand, style, size or fit. This may be closer to the norm, because I had to go to 2 other shops before I found the assistance I needed to make this major purchase decision. The shop is also not located in a location convenient for test rides.

I bought my Electra Townie bike in this store while I was vacationing in Boston. I say it was a great experience. Thank you so much Patricia, Cindy and one of the guys. They packed my bike in no time, and they did a huge favor driving us to Braintree Station with my bike, I will never forget this. Thank You once again. Greetings from Puerto Rico.

I’ve been working with the team at Landry’s all Spring trying to sort out some complicated gear issues with my power systems, replacement bike (crashed) and race-​ready set up for hill climbing. Brandon, Jared and PJ have all been terrific. Saintly. Not everything has gone perfectly but it wasn’t for lack of effort. We hit a mother load of equipment challenges and they were tireless in chasing them all down. They are a pleasure to work with and I love having them on my team.

So these guys get my traffic because they are a bike ride away, and in contrast to the other review– they are right next to Chickatawbut Road, which is 1 of my favorite places to ride, and mountain biking is SO close– so I cannot think of a more ideal location (especially right off 93)
I like to wrench my own bike, and some tools I just do not have– for example, I am not going to buy a headset tool. I had a project where I basically got a new fork, wanted to install it on mine, then put that XC fork on my wife’s frame and then sell her old fork. I came in and asked a guy to remove 2 headset races from my forks and install them. It was less than 10 minutes of work and the guy rung it up as 2 transactions, and they were probably like $ 18 each, which is an absurd amount of money– but there was really no negotiating that– he had no shop SKU for it, so I think he rung it as a tube change or something (that’s a ripoff for a tube install regardless– but I guess if you don’t know how to do that, you deserve to be ripped off).
So, I figured this place was for white middle aged men with carbon fiber bikes trying to figure out their mid-​life crisis (aren’t all bike shops, nowadays?) These kinds of shops are not looking to expand their demographics– their ideal clientele is established. Still, I went in this week to get a spoke for a wheel, and while I knew the spoke design was proprietary, I knew the length and how to get around it. I talked to 1 wrench who was (initially) helpful and asked me to bring the whole wheel in. Not necessary, in my opinion, because I knew how to make it right (just order me the damn spoke), but he said he could see what he had to work with.
So I went home and came back with the wheel. The original guy stayed in the back and didn’t come back to help me. New guy said they did not have the spoke. I already knew that. I asked if he could look it up (I had the product number). Nope, wouldn’t look it up. I asked him to look up the spoke from DT Swiss and Sapim. Nope, couldn’t do it. He went back and talked to the first guy who basically said «You need a new wheel» without looking into it.
Nope, I don’t. I need someone willing to make the sale. It sucked that I went home to get the wheel and the guy was completely wasting my time because I came back and he didn’t try to jerry rig anything– he was busy. Thanks dude. I appreciate the customer service.
If you are the kind of person who doesn’t know how to change the tube on your $ 5000 bike, then you are probably welcome as well. I’d recommend other places like The Bicycle Link– but they really are the best location (and a Specialized dealer) so I will probably be back.
By the way, found 3 loose 278 mm Sapim CX-​Ray spokes in 5 minutes via Google, and will install them myself. I have to wait for shipping, but I guess that’s the price of wrenching your own bike– missing riding days because of mechanicals.

This 2 star is for the location. It is impossible to get to this store in bicycle since there are massive highway/​mall/​car dealer traffic. Once you get to the store, the entrance is elevated from the street level. So, even if you bring your bike you can’t not really see if it will be still there when you leave the store. I am guessing they open this store to attract the blue hill biking customer, however, that part of blue hill is not even bike friendly. What is the whole point of opening a shop at the car friendly place? Plus, majority of Braintree/​Weymouth towners are biking at Pond Meadow park. The store has some inventory and is organize with pricy tags. Other than that, there are no hype of promoting green living, bike historical tour, or any customer traffic.