Bed Bath & Beyond

The employees here are NOT helpful. As I have never tried to return something to other Bed Bath And Beyond locations, the employees did not let me return the item I had bought as a gift for someone and it was the wrong size, on the day before. I did not have the slip and they were not helpful in trying to be able to return it. The cashiers were clueless and seemed new. The organization of this store also needed help and the aisles were very narrow (like most of the BB&B stores) but there were a lot of people. Probably will not return!

My experience to the Braintree location yesterday was ok. Better than this store has been in the past, yet returns are still and issue and the store is still not up to my standards.
First issues, the staff are consistently hit or miss. Most of the employees on the floor (I saw four), were chatting about things together, nothing about Bed, Bath & Beyond, I heard something about the Patriots (you’re working not at a sports game, get with the program!), and they had no interest what-​so-​ever in helping me get a product I wanted. Actually, I was looking for real wax battery operated candles, that had a remote. I saw them in a BB&B flyer and stopped in (after going to the terrible Kmart next door), as I was in the area (otherwise I would have visited the location of my choice). Plus, I had a 20% off coupon. Once I saw another employee roaming throughout the store, who looked friendly, so I asked her about the item. She was very friendly and happy, which was a nice gesture in comparison to the others (ugh!). She said a woman just asked her about the same items, and she showed here to the last boxes. She said there were some in storage, so she got up on a ladder and got a bunch (thank god there were some left), and everything was happy-​go-​lucky again. Anyway, back to the actual staff, and that the ones at checkout are also fine, but the returns people are NOT ideal for a BB&B (I always think of BB&B being at a higher step than most other chain retail establishments), and don’t take back nearly as many returns as they are supposed to, so from now on I’ll bring my returns to the Dedham location.
Next, the actual store. The store has all the normal departments, as well as an under-​average Health & Beauty section (the Framingham BB&B has a much larger Health & Beauty section, as well as a World Market). The individual sections of the store flow very well to the next, and they seem more together than other locations, yet the main walkways are impossible to get through with carriages, and are very narrow anyway, unlike many of the other BB&B locations, which are nearly all larger, and more open in general.
Overall, this store is a 3. Other BB&B are out there and definitely better to shop.
3 stars.

It’s not much different from other BB&B, but this location has tremendous service. A few of their associates took the time to help choose a rug and take it out of the rack it was standing on (which was a pain). This location also generally has everything in stock.
It’s clean like most BB&B spots too, so expect a good experience there. The abundance of parking is an added plus.

I can get lost in here for hours, I love looking at everything in here. They have a huge Health & Beauty section here, which they do not have in any other BB&B.
I love how this store is clean, stocked & everyone is so helpful, maybe they see my shopping cart is so full & they want me to spend more money.
I always get coupons from them in the mail or I find them in magazines, the best part is they will always take them even if they are expired. So I usually have like 10 on hand when I check out.
If they are ever out of stock of an item, they will find it on line for you & have it shipped to you for free. Love that!

I agree with the positive coments here; the spaciousness, the coupons, the variety… everything is very clean, organized, and welcoming in this store. However, their bridal registry person, Chris, was the reason for this review. My fiancé and I walked in randomly without having a clue about the registering process. He walked us through the simple paperwork (two pieces MAYBE), and then we got down to shopping. He was so informative, and helpful. He gave us suggestions, worked hard to make things easier on us, validated my worries when I thought I was going overboard or being too cheap. He spend the entire 2.5 hours with us, being helpful, funny, and real the entire time! He often radioed to another employee to tell them to update something on our registry that the gun wasn’t able to do. He did all of this with a smile on his face. While this sort of service may be expected by some, the reality is, unless the person is making money off of the buyer, customer service isn’t usually this good. I understand people in fact will be buying from there for our registry, but we walked out without spending a time, and being treated so kindly by Chris. I’d recommend people go see him.

As much as I am a fan of Bed Bath and Beyond, I had gone there a few months ago and it left a bad taste in my mouth. I had purchased a ton of stuff from bb&b. One evening I was there, about 45min-​and hr before they closed and had plenty of items in my cart. Time went by and then we were finished, and as we were checking out, a rude employee (Assuming manager) was telling customers «lets go lets go, we close in 10 mins get your stuff and go» like what the heck, Ive worked in retail for 10 years and believe me, at the end of the day I want to leave too, but I would never tell a customer to get out, I work in a clothing store, and I always have to stay (usually 30min-​1hr after close) because customers dont read the sign with our hours, but I would never be rude.

Bed Bath and Beyond, how I love your never ending 20% off coupons.
Your «as seen on tv» products save me on shipping prices.
I love walking by your yankee candle selections, comfy bedding and pillows.
You all look the same… and this one is no different.

I shop hear all the time for my home, kitchen, and personal items. I said personal items because they have a Harmon Discount Beauty Supply in the store. I guess its a big CT, NY, and NJ chain. They offer great prices on all personal care items. The home and kitchen items are priced right and always well stocked. The store is always neatly organized. The employees are very knowledgeable and well trained. Always come here with your 20% off coupon that never expires.

You would never think to come here for everyday essential and beauty products (shampoo, conditioner, makeup, nail polish, soap, etc etc etc) But they have such a great selection of different brands! The store is clean and prices for shampoo and conditioner are even cheaper than Walmart. Plus BB&B usually sends out coupon for extra savings.