Aisen Cabinetry

I couldn’t agree more with the previous reviewer, our experience with Aisen Cabinetry is a DISASTER! We ordered kitchen cabinets and granite from them, the cabinets come with many dents on the doors and drawers, we have to send them back to repair, and they blamed on our carpenter, of course! But I don’t believe because the paint on the cabinet also start cracking in many place, which has nothing to do with our carpenter. We spent about $ 6k on the cabinets, but their quantity is so bad! But if you think that’s it, then you are wrong! This is only the beginning, our experience with the granite is much worse! First of all, they told us it will only take them 5 days to finish job. We didn’t get it after almost 2 weeks, and the worse thing is, there are a defect at one of the corner, they cut it short and tilt!!! I feel like I can do a better job myself. So I have to call them to come to repair. The granite guy, who is from a different company called MSA Granite, seems like a nice guy, except he never pick up the call. The lady from Aisen Cabinetry is almost the same. She did call me back sometime after several hours later, but when you asking when they will come to fix it, the answer you always get is tomorrow! After another two weeks calling and waiting, I was so disappointed and pissed. So I told her if you don’t finish within the next two days, I am going to find someone else to fix it and you won’t get the rest of money. Guess what? Miracle happened! They came to fix it in time. I don’t know I should be happy or sad, since obviously if they want, they can do it any time, but they just don’t care until you go over your limit!!! I can still keep going on with many details, but I’m gonna stop here, I think you get an idea: STAY AWAY from they, unless you like surprise!!!

BUYER BEWARE. This is by far the worst vendor I’ve ever dealt with. Their products are substandard and their business practices are questionable and unethical.
When I had my kichen and bathroom remodeled a couple years ago, I purchased cabinets from Aisen Cabinetry — the options seemed more plentiful than a couple other places I went to, and the prices were reasonable. The old adage «you get what you pay for» is definitely true in this case. Don’t get me wrong, the cabinets LOOK nice enough; however, about 6 months afterwards, all of the cabinet doors either developed huge cracks or the wood expanded from the seams.
I called the company to report this issue. The ower’s wife, Mrs. Tan, actually acknowledged that they had already received several complaints about this problem, and that as soon as she could sort out her husband’s schedule, she would call me back to arrange an appointment for Mr. Min GeTan (the owner whom I dealt with throughout the purchase process) to come by to take a look and replace them as needed. Great, I thought.
Needless to say, the call never came. I phoned back a couple weeks later and got the run-​around and was told that they were awaiting a new shipment to arrive from China before they would be able to replace the existing set of cabinets that were sold. Over the past year I’ve called no fewer than six times in attempts to arrange an appointment with Mr. Tan and have gotten the brush-​off each time with the same excuse of «we’re still waiting for the shipment to arrive from China.» This must be the slowest cargo ship on earth.
As if it’s not enough to sell substandard quality products, the craftsmanship is equally shoddy. One of my kitchen drawers sits unevenly as a result of misaligned drilled holes. I’m not going to hold my breath on them ever returning my calls, much less coming by to inspect the horrendous quality of their cabinets and drawers. It’s a terrible thing to feel cheated and taken advantage of, and each day when I walk into my kitchen and bathroom, I’m reminded of that.
I’ve learned my lesson for sure. When (not if) I replace my cabinetry in the near future, I will know to:
1) Ask where the products originate. Had I known they were manufactured in China, I would have walked away.
2) Not buy from untrustworthy people. I should’ve seen the signs along the way, but I was very green with the whole remodeling thing, and I blame myself for that.
Save yourself the headache and heartache and learn from my mistakes. Run far far away from Aisen Cabinetry. Utterly disappointing in every way.