The UPS Store

Ugh, after moving here from Kansas, I looked up my local UPS store expecting the same service. However, I have been very disappointed. The husband and wife who own it are not very friendly nor do they advise you. Yes, they can ship your stuff, but for a small business owner, they have no idea how to help you. The husband is very easily flustered. I have been there several times with lines and we all are telling him not to worry, take it easy, no rush, etc and he still acts in a panic. When I called to see if my packages had been picked up because I requested electronic tracking, I was told I would receive an email when it was delivered. He said he couldn’t understand why I would want verification that it was shipped when he handed me the hard copies. So… I am scanning the hard copies and sending them to my clients. Grrrr…

On May 21, 2014 I stopped by The UPS Store #4147 at 1767 Lakewood Ranch Blvd in Bradenton, Florida 34 211 to ship four (4) boxes. After weighing, measuring and 20 minutes later I paid for the shipments and was leaving the store when I was presented with two (2) contracts the owners wanted me to sign. I read the fifteen (15) line items of rights I was being forced to sign away for them to ship my property and refused. I was told to have a nice day and I left the store.
Twenty minutes and the same number of miles later I received a phone call telling me that I have to come back to The UPS Store at 1767 Lakewood Ranch Blvd in Bradenton, Florida 34 211 and retrieve my property, and that they were refunding my money and would not handle my shipment.
When I arrived to pickup my property I was refused a cash refund as I paid using my debit card. I was told that the refund would be immediate and would go back on my debit card account. This was an outright lie.
The male owner of this The UPS Store then stacked my four (4) boxes on a hand truck and wheeled them out of the store and dumped my property in the street. All because I refused to sign his contract.
This cost me four (4) hours of my time today. My property was put at risk and I was made to feel very uncomfortable and threatened while being harassed and insulted by the owner of this The UPS Store during a business transaction representing UPS.