Sawgrass Cove

Skip the positive reviews by new tenants. While a couple of people on staff are decent and ethical, once you sign the lease, Lorraine and Greystar will overcharge you for services you don’t receive, and when you move out, will blackmail you into paying for renovations for their next tenant or they mess up your credit report. I am a senior with top credit and signed a lease in Aug. 2013, paying over $ 2,000 because I needed emergency surgery. I returned to Jersey and when I came back to Sawgrass a month later, they posted an eviction notice on my door, claiming I should have sent more rent on the first. They also refused to come to my apartment and accept my check even though I was unable to walk. They tried to get $ 500 from me, claiming an «inspection» when I left that never took place, with phony photos to the credit agency that collected their commission by messing up my credit report. (I still have top credit but if you are young avoid, these people like the plague).

DO NOT RENT HERE. ESPECIALLY IF YOU’RE DISABLED! We moved in and immediately realized we had a single mother with two small boys ages 5 and 7 living above us. The mother never let’s the boys go outside and she doesn’t take them outside. she doesn’t really take them anywhere. All of their playtime is above us and it never stops. We’ve notified the leasing office several times which just makes the situation worse. Now the horrible mother gets the boys a puppy which they leave on their patio for hours and hours. Because the puppy has gone to the bathroom all over their patio, she hoses it down onto our patio. We notified the leasing office and they haven’t even responded! The leasing office and management need to take responsibility, they knew this lady had 2 small boys and they put them in a second floor apartment. There will never be a situation where that will be acceptable! We’ve done nothing wrong, we pay our rent on time and they’re making us the bad people. They’re not taking care of the situation with the neighbor and they’re not responding to my emails. It’s because I’m disabled and they know that there isn’t much I can do about a neighbor that hoses bleach water with dog urine and feces onto my patio. Do yourself a favor and DO NOT move in here. especially if you are disabled!

Being new to the area I didn’t know enough people to have been recommended to another place. After a week of searching I had finally found a place with walk-​in closets, open floor plan, central location & reasonably priced. But I should have figured it was too good to be true.
I’m not going to play the innocent victim. This is an honest review, & in wanting to keep things as diplomatic as possible I will refrain from name calling & personal attacks on the staff. Also I will admit to losing my temper on the office staff due to their incompetence.
The events to follow are chronological since my move-​in date in February of this year.
During my move-​in inspection:
a) the apartment had not been cleaned before I moved in. IF it had, it was done before maintenance went through with their repairs. Which is a backwards way of scheduling.
b) the apartment smelled of cigarettes, even though the rental agreement states that there is no smoking allowed in the units.
c) when I turned on the garbage disposal, it was not empty. I reached in & pulled out 2 cigarette butts… that explains the smell.
d) the 2^nd bedroom closet was missing a chunk of carpet, its bare concrete. When I pointed this out it was documented but nothing has been done to rectify the situation.
e) there wasn’t a threshold seal on the front door. It took 2 weeks (of me calling) for this to be put on. For two weeks I had to chase lizards, frogs & other floridians out of my apartment.
March:
1^st week of the month the dishwasher breaks. The bottom blade popped off. I called it in via voicemail, giving them permission to enter (for specific days because I have a dog). I was not called back to confirm they received my work order & after several days there was no visible evidence of maintenance being inside the unit. I then called twice a day for 3 days before speaking to someone about the issue. It was then I was told that the part was being ordered & would be replaced. A week later. It took 12 days in total to fix.
April:
2^nd week of the month the blade that had been replaced popped off. Again, I called it in via voicemail & again no one returned my call. Three days later there is a note on my counter saying the dishwasher door lock had been fixed (it wasn’t broken). When I opened the dishwasher, the blade was still not connected. The following week, after several voicemails, they came in & reattached the blade.
May:
3^rd week of the month the blade pops off AGAIN & the garbage disposal was leaking. I called it in via voicemail AGAIN (on a Sunday) giving them permission to enter Monday-​Thursday. When I got home Thursday no repairs had been done. Livid, I went to the office. They claimed to have not gotten my message until the night before. Messages went unchecked for 3 days. When I had shown the manager the picture of the rusted/​holy disposal she responded with «the rust doesn’t bother me» as you can imagine this set me off. I don’t care if she would live with rusted through appliances that were leaking or a broken dishwasher for months on end. I am not ok with living in those conditions, I’m not a squatter, I pay rent. on time. After I pitched a fit the maintenance manage came & changed out the disposal & told me he’d be ordering me a new dishwasher… since I couldn’t tell him when it had last been replaced (that’s right, the staff asked the resident when the appliance had been last replaced).
This last incident was three weeks ago, as you’ve probably put 2 & 2 together, its still not fixed & this morning the blade popped off AGAIN. Like I said earlier, I lost my temper. I don’t like being lied to or taken advantage of. I also don’t appreciate being told that because I didn’t move into a renovated apartment, that these are the appliances that I’m stuck with.
Why is the resident expected to suffer because the manager chose not to renovate?
There are several other gripes about the property that I’ll keep short (since I’ve already made a long story longer):
a) Valet Trash service: $ 15 per month per apartment in addition to city fees of $ 17 per month per apartment. EACH apartment pays $ 32 per month for trash disposal. CRAZY
b) the complex sends you a statement every month for rent owed, double trash, water & sewage & ADDS A SERVICE FEE for doing their jobs.
c) when the breezeways are power washed expect your apartment foyer to be flooded.
d) the gym is small, not well ventilated & rules are not followed. Being close to IMG I expect the student athletes to utilize the gym under the supervision of an adult, as stated in the rental agreement. Instead there will be a group of 6 – 7 teenage boys working out with another 3 – 5 just hanging out.
I strongly recommend NOT LEASING HERE. Management lacks the basic sense of accountability, organization, responsibility, efficiency and leadership to maintain the staff & property.

I really Enjoy living here, they have been helpful making thing easy to access in my electric wheelchair…