Lowe’s Home Improvement

I have found that Lowe’s has really started to step up customer service. It seems like items are more intuitively laid out and there are more employees on the floor to direct you to the things you need.

honestly, it’s hit or miss at any retail store when it comes to finding someone on the floor who cares or gives a hoot about helping you! this Lowe’s more than 70% of the time I’ve been there has always helped me find what I need and/​or help me fix what I broke at the house. hehe. garden center is always kept nice and fresh. inside is just as organized and clean. most of the time I use self check out for convenience, plus I’m usually just getting one item. but there’s the rare occasion I’m getting more than I walked in for and wait for a cashier, which still never takes as long as a grocery clerk, so CHILL out people behind me!

I continue to shop at this LOWES store because of excellent customer service especially in flooring. Ask for Krista. She awesome!!!

This is NOT a review of the Bradenton Store. This is a review of my experience with the company.
Lowe’s is a nightmare to deal with. Their processes are broken and it’s impossible to reach anything but a robot to share my experiences. I ordered an expensive dishwasher online, to be delivered to the Bradenton store. After completing my order nothing happened other than that I was billed the full amount. It took a month of painful mornings on the phone, mostly listening to their labyrinth of robots asking me to press this or that, to track down the dishwasher. And then things just got worse. They missed two delivery dates at my house, which resulted in my wife and I hanging around all day for a delivery that didn’t show up. They inaccurately billed me. They lost my extended warranty application. And much more.
I do want to say that on those rare occasions that I actually talked to a human they were very professional and thoughtful. So, in summary, I believe that they have good people but their processes are severely broken. I will not do business with them again and I suggest that you take my experiences to heart.

I waited 25 minutes to get help getting a storage
ben up from a rack. Left without the merchandise. Won’t go back.

Staff is always willing to go out of their way for you. Very knowledgable about their products.

This Lowes is great. I have been going there for 13 years. The employees here are outstanding. They have helped me when I am there for work and non work projects. Tim at the contractors counter deserves a raise! He is a huge help and always is happy! Also, Lowes ALWAYS offers a veterans discount and doesn’t try to hide that fact like Home Depot does! Thank you Lowes! It really is something us veterans appreciate!

Worst experience ever. Bought new $ 1700 washer/​dryer, washer was defective, contacted store 20 min after delivery guys left and informed them of defective product, told by alledged deptmnt manager Dan it would be 7 – 10 to swap for working washer. I stated that was not OK. Filed multiple complaints with corp. Never heard from store manager (TG) as per info given by corp CSR. Given a date for pick up but no time frame, left waiting all day for pick up of defective merchandise. No call or info ever relayed from store. Horrible experience! I will shop Sears or Home Depot.
Corp customer service speaks as though they have a great deal of influence, Not so.

They could stand to have a few more cashiers working. I hate the automated self serve system. Other than that, this is a good store.

Recently I have been going to Lowes a lot more and have been very pleased each time. Employees are helpful and a great deal of products for home décor. We purchased a washer and dryer recently. Had some issues with the delivery, and the manager was so accommodating. They have my business for sure!

They really don’t care. If you’re lucky you may get someone to help you. If your really lucky they might know what they’re talking about. The red vest employees are actually best at not making eye contact if they think you may need help. I waited 15 minutes to have a piece of lumber from a skid which had other items stacked on top. It took a fork lift in order to get one piece of wood. Then, I stood at the saw to have the long piece cut per their stated customer service. After almost 10 minutes waiting by the saw, not
seeing an employee to request the cut, along came a big red shirt Lowly with another customer. He proceeded to set up the saw to cut the other guy’s piece. When I informed him that I first waited 15 minutes for the board and another 10 minutes by the saw
to get it cut he made no move to help me. The other customer, seeing that I was first, told the Lowly to do mine. By this time I had all I could take from Lowe’s service. I crammed the 8 ft. piece into my car. Lowe’s on Rt. 70 in Bradenton stands for Low Customer Service.

I bought a storage system for my garage and thought something was missing from the box. I went into the store and they took the «missing» parts out of another box and gave them to me. They also refunded in full and the sold me the same item but at the discounted price that had just gone into effect. Two days later I discovered the «missing» parts had gotten up under a cabinet in the garage and I took them back to the store to be placed in the box that was going to be returned to the manufacturer. They took in the parts and thanked me. No hassle, no stress, just good service.

I want to give this place a 2 but I’m giving it three because Tim was a great help (flooring department) This place has very few employees and none that wants to do their job and help customers. I asked a question to an older man he said he will help me but ran off and left another woman to help me. She spoke to my boyfriend and I like we were idiots because we didn’t know anything about cement paint. I told her I will take a call so I can make sure of something but she practically ran away and hid because I never saw her again. Will not return I will drive further to another Lowe’s.

I went to Lowe’s recently and ordered a Samsung Refrigerator. It was delivered a few days later and the delivery driver who came out, apparently did not know how to or realize that he had too, turn it on, even after I told him it said «OFF». He left me with a refrigerator not working, he said to call the store in a few hours if it did not get cold. I waited until about 6 PM and then called the store in a bit of a cranky mood. I asked for and got the Manager on duty — Mike. He said they generally did not send people back to fix refrigerators contrary to what the delivery driver said. I told him my refrigerator was not working and I was pissed. He told me he would have someone call me first thing the next morning and make arrangements to order a new one and if necessary give me a loaner while I waited for it to come. Considering the spot I was in it sounded reasonable, but, I did not believe him. I hung up and called Lowe’s corporate who told me they would have someone look into it. I was pretty angry and thinking evil thoughts about Lowe’s. BUT, at 8 am the next morning I got a call from the store and they said a truck was enroute with a replacement fridge and they would order the new one. Excellent customer service. My mood darkened a bit when I saw the same two delivery guys heading up my driveway. I met them and said «you left me with a broken refrigerator!» The driver apologized and said the fridge was not broke, he had just not realized he needed to turn it «ON», once he did it came to life and started working immediately. I was very pleased and the two delivery men apologized profusely. I was ok with it, they accepted responsibility and Lowe’s stood behind the product. I will alway’s shop Lowes for appliances.

Lowe’s rocks. Home Depot is lame. I enjoy the store much more than its competitor due to the variety and selection of items I am interested in. The employees are always friendly and returning an item has never been difficult. Thanks for being awesome Lowe’s.