Ear Nose & Throat Associates

I must say that my experience with dr. walter Loch was very positive. He was very corteous and professional. Sadly the same does not apply to his office staff. they are very confused and incompetent, starting with the office manager and down to the secretary. I made an appointment because I had an ear infection. the first question I was asked is about insurance in which I responded yes, secondly I was told I needed my primary doctor approval, which according to my insurance was not necessary, but they went ahead and cancelled my appointement anyway, my wife spoke to officer manager regarding the mix up and she said she could not help .(why is she an officer manager then ??).anyway to make a long story short I then got a called that the visit was still on, when I arrived at the office they had no record of it. they kept insisting my insurance is an hmo which is definitely not, I was finally able to see the doctor .they never apologize or admit their mistake .the manager put the blame on us for their stupidity… if I owned that office I fired them all .good luck if you go there but be warned !!!

I was referred here by my PCP. Saw Dr. Hoban for maybe 30 minutes– literally, just a consultation with this doctor is $ 370. A nasal endoscopy is another $ 450. With my insurance– after copay– I still owe an outstanding balance nearing $ 200, something that has never happened with any other specialist visit.
After a follow up phone call due to the atrocious charges, they could not even explain what an «office consultation» consists of. $ 370 for the doctor’s time? I am no better off than before I went, and completely regret this visit.
If you can, AVOID THIS DOCTOR’S OFFICE.