AAA Pet Resort

My chihuahua was attacked and killed while boarding at AAA Pet Resort. Lynda called me and said she found my chihuahua sleeping motionless by his bed in the morning, deny knowing anything about the attack, deny any responsibility, claiming no sign of trauma and no blood, denying cleaning up my dog before giving him back to me. Then she claimed Zippy’s fur was wet because some other dog lick him, it’s saliva and she demand a saliva test. Are you kidding me??? Within 15 minutes of lying my dog at the vet’s table, blood was oozing out from his nose, mouth, and wounds. There are 2 big puncture wound on each side of his legs, so deep that it punctured his flank and intestines. His back ribs were broken in 5 places and lung punctured. Lynda also claimed she tried to do a CPR. If that is the case, blood will spill all over. Their policy is all small dogs sleep inside and all big dogs sleep outside. Lynda claimed Zippy was found inside sleeping by his bed. I asked then which dog is sleeping inside with Zippy which is against their policy. Lynda refused to answer. She screamed and yelled at me about accusing her of covering up, lying, and gross negligence. How can a business that is dishonest and can’t tell the truth be allowed to operate in this town?
After the news story, Lynda now said Zippy was left outside with the big dogs at night. Put a blame on one of the employee that she said no longer works there but will not give me the last name. Said probably happen between 3am to 5am, but still claim there was no blood or trauma. Seriously? For the amount of internal bleeding Zippy had, he was probably lying in a pool of blood when they found him.

My family and I are going out of town for a few days! I wanted a safe place for my 4 dogs while we were gone ! I received coupons in the mail from this place and looked it up online ! It looked great and was close to home ! I called the number on the advertisement I had ! No on picked up and then there was the voice mail which said it was a cellar device! So I hung up thinking it was the wrong number! A different number called me immediately so I answered it ! The lady said «this number just called me and let the phone ring and ring and ring»… She sounded like I woke her up at 5 pm in the day and was very rude ! So I apologized and said I was trying to get ahold of AAA Pet Resort! She said yes this is it! I was puzzled but went on saying I just had a few questions ! She asked what I needed in a very rude matter!!! I replied never mind and hung up! Didn’t even meet this lady but was not impressed with her business or her attitude towards customers ! I only could imagine what she does to the poor animals that gets left there with her! I will not take me dogs anywhere around that place!

Wish I could give zero stars! I saw one of my dogs on a video she sends laying in a corner in the dirt not running or playing with the other dogs the whole time and she just looked different. I called Lynda to ask if she was okay and she stated that «she is just getting old and tired.» Um I think not, she was only 5, still very playful, and fine before I left her 3 days prior? I asked if I could pick her and my other dog up early because she appeared sick to me, she wouldn’t let me, stated it was «after hours» at only 5:30 pm at her home!!! You don’t make an exception for a sick dog? The next day I picked them up she looked sick and was limping, my other dog had red marks all over her neck where her leash was as if she were tied up or pulled around. I took my 5 year old to the vet where she had to be put on an iv drip and we had to watch her leg. Well her leg was never the same, three years later and I can’t even take her on walks anymore or she can’t walk for a few days! She has a partially torn CCL. I asked around and heard other terrible stories about this place! I feel terrible for leaving my dogs there. I would never consider going to this kennel again and would not recommend it to anyone!

This Place is awesome. My dog is well taken care of and can’t wait for me to say «puppy camp!». She loves being there and is loved so much. The freedom is wonderful for her as is the interaction with other dogs. Yes your dog is going to be dirty when you pick them up (mine is usually soaking wet) — but who wouldn’t love to run on acres of land and swim in the pond! She even helps to feed the fish in the morning! Hands down — the best place to bring my dog! Not to mention the daily videos! Lynda, Candy and staff do a great job !!!

Not sure what the previous reviewers are taking about. Lynda was great, the resort was wonderful, and I was able to keep tabs on my girls everyday via the multiple videos posted to YouTube.
They loved the freedom of not being cooped up in a cage most of the day, and I loved not having to pay extra for additional 15 minute increments of play time like at most boarding places.
In response to Lori’s review, did you bother to do your due diligence prior to boarding your dogs? Did you not realize there was a lake for the dogs to play in and get dirty? Apparently, it’s more important that your dog be clean and kept in a cage the entire time, than enjoy their time running around with all their friends.
As for the fleas and kennel cough (bordetella), do you not have flea control for your dog, or ensure your dog was vaccinated for bordetella? I find it hard to believe your dog contracted bordetella, given you cannot board your dog without the shot record, let alone how he would could contract a virus he was vaccinated for.

If you care about the well being of your dog, do not use AAA Pet Resort. The first time I took my 2 dogs there, the only negative thing was Lynda. Two years later was a horrible experience.
I picked my dogs up and they smelled like they had been living in a garbage dump for the 10 days I was gone. When we got home and gave them baths, the wounds were visible. I had to take one dog to the vet immediately because of the cuts and tears all over the underside of her.
I called Lynda from the vet asking her why she didn’t let me know my dogs were injured while I was away or when I came to pick them up. She stated that they were just little scratches from climbing the chain link fence to follow her to get the mail and she would give me a discount the next time I used AAA.
When my dog was seen by the vet he said the wounds could have been caused by a sharp chain link fence. He had to put 7 stitches in 1 cut! How could no one have noticed this???
When I emailed Lynda the pictures of the wounds, she said my dogs were no longer welcome there. I wasn’t going to use her services, but it just made me more angry that she said that.
AAA SHOULD BE CLOSED DOWN!!!

DO NOT take your dogs to this «resort» We have been going here for a while on our dogs recent visit she came home with bite marks in her face and neck. When we called Lynda to ask what happened and why we were never called we were given excuses and told it was our dogs fault with no explanation. I was screamed at and cursed at and told my dog is never allowed back because she got hurt there. If you love your dogs DO NOT go here ever.