Firestone Complete Auto Care

Fantastic service! Stopped in for a quick check when my pressure gage turned on. Even on a busy Monday morning one gentleman promptly help me fill and check my tire pressure. I was back in the hwy in minutes. Thanks for making this a hassle free stop!

Traveling from Billings to Eureka, Montana and heard a loud noise going through Bozeman. Only place open on a Sunday and low on cash… Even though it took 5 hrs, they worked very hard to find the parts needed for what ended up a very large repair!
Everyone is nice, HONEST and fair. They knew how important it was for us to get back on the road… thank you Matt & Mike for working late and going above and beyond to help us with this major repair.
I will definitely come back for winter tires and good conversation :-)

Great experience. Friendly, knowledgable, and trustworthy staff. I took my Jeep in for an oil change and they reminded me that I was due for a few manufacturer recommended maintenance items. I gave them the go ahead and they had me back on the road in no time. I love my vehicle, so I’ll come back to this guys every time. Thanks again

I dropped my truck off, with an appointment, at 1pm. At 5:30pm i got a call saying to pick up my truck. Nothing got accomplished in 4 ½ hours. I took the truck in with 2 sensor warnings. My tire pressure monitoring system needed servicing and my check engine light was on. I told the check-​in guy I thought I had a glow plug out and that was why the check engine light was on. After 4 ½ hours they told me the tire pressure monitoring system need a new part and that I has 2 faulty glow plugs. It was too late in the day to get any parts so I would have to reschedule and come back to get anything repaired. It cost me $ 105 for two diagnostic jobs that probably took 30 minutes. My big complaint is that it took ALL afternoon even after I made an appointment to complete less than an hours worth of work and then tell me what I told them when i brought it in. Firestone — If someone makes an appointment get to their work and let them know what is going on. I’ve been OK with other Firestone stores in the past but today I am very disappointed!

I really have no reason to dislike their service. I went in for a simple oil change and they got it done. Not expensive and they didn’t nag me to fix something else on my Jeep. They did, however, give me recommendations on what to do in the future. Overall, great experience with this company.

Beyond helpful and kind! Helped get our vehicle back on the road for our long trip. This place along with several other businesses and people, make Bozeman the awesome place it is. Hope to visit again soon!

I feel like it took a few trips to build rapport here but I really like the place. They service all of our vehicles tires and occasionally other stuff when time allows. They consistently hit the timelines they give us, have fair prices and will get competitive to keep your business.
I’ve dropped in a couple times in a pinch and they were able to help me out quickly which I really appreciate. They also have very good stock on hand and can stud your tires that other folks cannot do.
If these folks carried my mud tire I would never buy anywhere else.
Waiting room is good, restroom fairly clean and staff that is friendky, knowledgeable and wants your business. My kinda place.

My family was passing through Bozeman on a long road trip when we starting having intermittent electrical issues. Matt at Firestone did a thorough testing of all the systems to reassure us. Not only did he do this free of charge, he also gave us his card and said he knew a lot of shops along our route home to contact if we had future car trouble. As out of towners he really could have charged us anything but didn’t take advantage — great service!

After a terrible experience with my rental from Hertz, Mike at the Bozeman Firestone was so helpful and patient while we worked through a solution to get us back on the road safely and quickly. So appreciated!

A quick repair on a flat got us back on the road to our vacation quickly! Thank you for the speedy service on a busy Saturday afternoon. Best of all– no charge!

We were driving from Seattle, WA to Charleston, SC and had stopped in Bozeman for a little bit when we noticed radiator fluid leaking. Being on a long trip we did not want to risk it, even though the temperature gage was showing everything was normal. We stopped into Firestone and the Store Manager Matt Koljonen greeted us and was helping us out within seconds of us walking through the door. He promptly came out to my car, got on the ground and was poking around, and checked under the hood. It was 3:30pm on a Saturday and promised he would try and get us in. It could have been the radiator, the water pump, or a belt… all of which broke my heart and would probably have put us staying in Bozeman for a couple extra days. When Matt called and said it was just the radiator cap, we were thrilled! What I was thinking would be a $ 200 – 700 bill ended up at $ 30! Matt gave us his card upon checking out and said if anything else happened to please call him. It was such a great experience and we felt very taken care of. THANK YOU MATT!

My girlfriend took her car to get studded tires taken off. The tech told her they performed a «courtesy check». They said she needed to replace her cabin air filter. They said it would be $ 50 to replace. She then asked if they had checked the filter but didn’t get a straight answer. She told them that her boyfriend had just replaced it, which is true. I replaced it for $ 27 and it took me about 5 minutes. Replacing filters that don’t need it is an old scam. Don’t get had by these jokers. Its called fraud boys. We will not be back.

Stopped in shopping for tires. Found they were the best price for the quality of tire (blizzack snow tire). They were fast, best price and best warranty. I couldn’t ask for better service from these guys. Thanks for all your help and service. This winter will be much easier in Montana thanks to their tires :)

These people seem to do a really good job, plus, can’t beat the coupons that come in the mail for $ 20 off when I need an oil change!

This store is more concerned with selling its tires than customer service.
They actually refused to remove my snow tires and put my standard tires back on. They told me my tread was so bad that it would be «illegal» for them to put my regular tires back on.
This is a lie. There is no national or state law in Montana requiring a minimum tire tread depth.
«There is no national law governing minimum tread depth, but 42 states consider ²⁄₃₂ inch the minimum legal tread depth. California and Idaho consider ¹⁄₃₂ the minimum, and Arkansas, Montana, New Mexico, North Dakota, South Carolina and West Virginia have no standards on tread depth.» –
I literally drove away from Firestone and drove a block down the street to one of their competitors. The serviceman there walked outside with me and preformed the «penny test» on my tires before telling me, «these tires are fine. They could go another season. We’d be happy to change those out for you.»
This particular Firestone is the lowest of the low. I will never take my car to them agian.

Can’t say enough good things about the friendly helpful staff. Been taking my fleet vehicles here for a couple years and appreciate the service.