Sears

Order # 967 306 741
Sales check # 93 002 262 304
January 26^th, 2016
To Whom it may concern;
I am writing in regards to a recent transaction with your company in which customer service was unacceptable.
On 1÷20÷2016 we made the purchase of a treadmill at
for $ 989.59, of which $ 169 was for delivery and set-​up. The delivery was set for 01/​25/​2016 4 – 6:00 pm. After waiting for hours, I received a phone call from the delivery person who informed me he had over 25 deliveries for that day and normally has about 15. He said my delivery would be very late in which I didn’t mind at all, but he was saying it was too much and said he asked his supervisor if he could deliver it the next morning 1÷26÷2016. I really wanted my delivery but felt bad for the guy so agreed to the 1÷26÷2016 7 – 9:00 am delivery. I called the phone number in which a recording said based on my phone number linked to an account it would be delivered 1÷26÷2016 7 – 9:00 am, so it was clearly confirmed. I waited until 10:40 am and called, after being transferred around, they informed me that it was in the computer for a Saturday delivery, and said that I was the one who rescheduled it. This is far from the truth, and I am extremely upset. Not only did my order not get delivered, I wasted two days waiting for it, but the woman I spoke to was not willing to do anything to help. To make it worse she told me you don’t even have that product available. I asked how it was available yesterday when the delivery guy was so busy. Apparently it was all a lie as well. My husband called to see what was going on and why I was getting such a run around and he got the same thing, so we cancelled the order.
I will be filing this complaint with the BBB and others.
Sincerely,
Carina Haas

I purchased over 6K in kitchen items from Sears on line. I live in the Delray Beach area. I made the mistake of buying the stackable Kenmore washer and dryer. The loudness is unbearable but worst of all, the «sensor» drying capability DOES NOT WORK. It constantly shuts off every ten minutes. Had a tech come out, very polite, but the sensor has issues obviously and it’s nothing that can be fixed. I can put it on timed dry, for 60 or 90 minutes, nothing less because those are the only timed choices.
In today’s age where washers are so silent you don’t even know they’re on, and «moisture sensor» dryers sounds so good, keep away from the Kenmore stackable.
All my other appliances are good. I asked Sears to come and pick it up as a return, but we are past the return date. We bought our appliances months before we actually moved in, so I did not use the machine until a few months later. I never suspected it would be a problem. Buyers beware of the Kenmore stackable, even with its pretty grey color.