Rolling Touch

Would rate this company a 0 if I could. After the several attempts to contact them I finally did in a email. Set up a date for Justin to come out but he didn’t. Even after all the bs I have put up with dealing with Justin, he does not have the sense to go to work sick and take care of the customers he has been ignoring and putting off. He would rather act like a child and call in sick leaving the customer to deal with his ignorance.
My conversations with Rolling Touch: Read them from bottom to top.
—– Forwarded Message —–
From: Justin Tippette
To: William Thorp
Sent: Saturday, October 31, 2015 5:52 PM
Subject: Re: Door Replacement inquiry return
Me. Thorp,
Despite the negativity I fully understand your stance and honestly can’t argue you because you are right. The truth of the matter is I did forget to have someone reach out to you, that’s 100% my fault, I am also the owner of the company and have found myself in a very unfortunate situation with a very close friend of mine doing a remodel and has more than screwed me up, I don’t need to get into it further but I can not disagree with you on my personal customer service as of late, this job that I have been on for past 2 months (for someone I call my 2^nd father) has put my mind into a place where I don’t want to continue doing what I do anymore, kind of wanting to find a whole new profession all around. I know this all means nothing to you and even if you made it this far in the email without deleting I just wanted you to know that at the end of the day I do care about my business and you were in fact a new customer that I didn’t treat to standard, all that I can do is say that I am truly sorry, this is not like me and I am sure once I get through this nightmare remodel that my whole attitude will change. I am sorry that our timing did not align the way it should have but I honestly do wish you the best of luck with your project.
On Oct 31, 2015, at 4:33 PM, William Thorp wrote:
Justin, your lack of customer service along with your lack to run a business leads me to think I am glad I did not do business with you. Thanks for your time but if you were really someone who had a clue on what customer service is then you would not be getting this email. Phones not working, said one thing on your recorded message and did another, you email me to have me call you on your personal phone only to get voice mail and no returned call, your sick you have a sore throat awwww grow the fuck up. No one reached out from your sorry ass business and I am glad they didn’t and please don’t unless you want an ear full. There is an old saying (you cant fix stupid) I would be stupid to do business with you. Thanks for nothing.
William

From: Justin Tippette
To: William Thorp
Sent: Friday, October 30, 2015 7:30 AM
Subject: Re: Door Replacement inquiry return
Good morning Mr. Thorp, I’m writing you now because we will have to reschedule today’s estimate, I woke up this morning with a sore throat to the point I can barely talk so needless to say I don’t think I will be doing much of anything but rest today. I will have the office reach out to you at some point today to see if you’d like to set an appointment for early next week. I hope we can make something work and if so I will offer you a discount. Thanks again!
Justin
Sent from my iPhone
On Oct 26, 2015, at 12:56 PM, William Thorp wrote:
Still waiting on a call Justin. William Thorp
From: Justin Tippette
To:

Sent: Wednesday, October 21, 2015 9:35 PM
Subject: Door Replacement inquiry return
Hello! I do apologize as today was a late day and I did not want to call you late night. If you will, call me tomorrow at your leisure on my personal phone 561−847−6584 to discuss your project. I’m just returning yesterday from California I just to realize my phone lines are crashed so please just call my personal phone until I get the other resolved. Thank you so much again and I look forward to answering any questions!
Justin
RollingTouch Sliding Glass Door Repair
Sent from my iPhone
If you need this kind of work done. I would suggest going ANYWHERE else. Don’t let them ruin your day.

We are so happy with this company. It’s like having a brand new sliding glass door. The 2 guys that came out, Justin and Junior, were neat, clean, and quick. I highly recommend them!