LensCrafters

My appointment was for Sunday afternoon. I called and hour before to reconfirm, and was told there had been some cancellations, so I could come in early. So I did. My appointment was for 3:30, I got there at 3. I told the desk guy that I was told I could come in early so here I am, and he tells me that was before 2:30. We’re on schedule now, so your appointment is at 3:30 I left, came back at 3:34, and they were still behind. They went from, come in early, to we’re running behind all within one hour!
When the exam started, the guy didn’t wipe down the equipment with alcohol pads, but I didn’t say anything. Maybe they do that after here? Then I noticed one of the machines had scotch tape holding in place the pad where you rest your forehead when you look at the red barn. After that I cancelled the eye exam and left. I just went to the Boca one on Lyons and Glades, a much better experience with all brand new equipment and a competent staff. Worth the drive. Make sure to ask for Dr. Maule, I saw her and she is a great doctor.

I had no choice but to give it a star i was told it would take 7 to 10 days it took 2 weeks when I first went there everyone was nice and helpful. that’s before I gave them the money. I only got it in 2 weeks after complain. the price is higher than other places. not worth it. do not go to the Boynton store.

I placed an order on 6÷26÷13 for contact lenses. After returning from vacation 3 weeks later I realized that the store hadn’t called me. I called and was told that someone (Trish) had indicated in the computer that the lenses had already been picked up. I told the person on the phone (Jane, a floor supervisor) that I had not picked up my lenses. She told me that she would rush an order for me and they would be in the store in a few days. The very next day I received a phone message from Jane telling me that the contacts were in. (I thought «wow, great service»)
When I arrived to pick them up another associate (Jean) found the contacts and started to check me out — as I looked at the boxes I realized that only the lenses for my Right Eye were there. Jean looked at the order and it showed that whoever placed the original order in the system made an error. Jean couldn’t figure out how to fix it so she went and found Jane.
After Jane spent @20 minutes trying to figure it out I finally said «cancel the order, I will go someplace else». Jane credited my card for the full amount — during the process Jean walks back over asks «what’s going on ?» I tell her «what’s going on» and she makes a face — rolls her eyes and walks away.
The next day — I went to a different Lenscrafter (Boca Raton) and they tried to place the order but the Boynton Beach store didn’t release my insurance benefit from their system. After 2 hours of phone calls between the Boynton Beach store manager (Kris) and the Insurance Company they finally released the benefit so a new order could be placed.
My advice… Stay away from the LensCrafters on Boynton Beach Blvd. in Boynton Beach, FL. They don’t know how to manage their store.

Took my older son here for his first eye check up in years (he’s 31). Tim, the clerk was wonderful! He is a jack of all trades and does many jobs there, but does it all with patience and a smile. Dr. Cohen seemed very knowledge. We chose the Ray Ban’s which were on clearance, and the Ray Ban’s lenses (they’ll have to mail the finished product to him), plus 40% off. We’ll be getting the contacts from another source, but for now, we are very happy with the results.

We called them on the phone and a perky upbeat saleperson quoted us a price. Then when we got there, they started say, «Oh, you have that, well then you will need this, and oh you usually do this, when that’s going to cost more because we have to do this.“Their end quote ended up being three times what the quote was over the phone and this was before we even had the eye exam, so we left.

This is a «plus equals minus» kinda review. Buying glasses at Lenscrafetrs is like buying a used car at Cars Are Us — same smarmy salesmen. same tactics, and same customer frustrations. They follow you around while you’re trying to find that just-​right frame, and everytime you ask their opinion — they agree with you! «How do I look in these frames» I asked. «Fabulous» replied the smarmy saleman. «And these» I ask as I put on another style. Again, smarmys reply is «Fabulous», although I think I now look like a serial killer. Then you get the hard sell: UV protection, anti-​glare, extra scratch resistance, etc, etc. What about spray cleaner, microfiber cleaning cloth — jeez I could go on forever. IT’S ANNOYING! All I wanted was a decent looking pair of glasses that wouldn’t fall off my head. Four hundred dollars later smarmy tells me he’ll take 100 bucks off because I’m such a nice guy and he’ll give me a discount coupon — and that brings the price down to what a regular place would charge. Oh! Oh! The plus? They can complete your glasses in a couple of hours. J.C. Penney (where I now buy my glasses) is a more pleasant experience, and cheaper — but they take 2 weeks to delivery your new specs.