East Coast Collision

The Repairs made were excellent but, I had to return because my L/​R door glass fell down about two months later which they fixed. Then I had a wind noise coming from the glass and my left side muffler was loose so I recently dropped off my car again on Monday 6÷1÷15 at 9am they called me at 11:26am saying my car was ready so I went back and picked it up.
The car was backed in so I could not see the passenger side nor did we do a walk around before dropping off or picking up. I had just hand washed my car on Sunday so I know the ding in the lower r/​r door was not there before. I do have other small dings and minor scratches in the car which I said nothing about. I didn’t noticed the ding which could not have come from another vehicle, so I called and explained about the situation to the receptionist and she put the owner named Danny on the line who would not let me say a word. As he was yelling at me I tried to explain the situation but he didn’t want to hear it and just hung up the phone. Then his technician who I have met before texted me instead of giving me a phone call making it a personal issue like I did something wrong.
Conclusion: In my opinion this is a customer service business and should be handled like one in a professional manner, especially over a $ 30.00 item. I was very dissatisfied with the way they handled this situation and would never recommend their services to anyone as I have in the past.

I got into a small fender bender earlier this year and I brought my car here. They did such an amazing job fixing it up I couldn’t believe it. Not only did they fix it quickly they also took the time to detail it before I came to pick it up. These guys are the best!

East Coast Collision was a refreshing company to deal with after wrecking my car while visiting in Florida (I live in DC). They were always accessible when I called and kept me frequently updated on the status of my vehicle. Everyone was courteous and friendly. Being 5 states away, I was nervous to leave my car in Florida, but my trepidation quickly went away after speaking with the owner, Chuck. I would recommend them to anyone who wants great customer service and amazing service.