Colonial Gateway Veterinary Center

Professional caring staff that went well beyond my expectations during an emergency visit… first time… didn’t matter to them… they treated me as an old friend. Kudos to the entire staff, especially Dr Martin, Colleen, and the empathetic man who had to collect my info while I was in a frantic state. We are transferring our four cats records from Banfield to Colonial. …they are just that great

I know I can rely on the professional, knowledgeable vets and staff at Colonial Gateway Veterinary Center. I completely trust them with the care of my pets and recommend them highly to others. They are competent and compassionate — who could ask for more?

Dr. Martin and his entire staff are to be commended for their compassion, professionalism, and caring spirit. I bring my dog there, as well as dogs that I foster. Would not consider any other vet in the Boynton area.

Without exaggeration and emotions, just Fact’s– We brought our 18 weeks french bulldog in for 4 days, the One and Only reason why we decided to keep him there instead of incomparably better dog resort Simmons Veterinary, was ability to pick him up on Memorial day (Simmons was closed)
There we go: They said to bring His toys but NEVER mentioned that toys will be randomly everywhere, except His cage, we brought His bed, He had a anti fleece collar on (No ONE mentioned ANYTHING abt ANY type of «hazard» from collar.
Now pick up day– Attendant opened door like he was waiting for us, wow, but (it is always But!)
When we brought puppy in, it wasn’t a problem to go in and put him into his cage, not for the pick up. Attendant went in, came out in 4 – 5 minutes, it is a Long time, considering that the ONLY thing he did right is he brought out Right puppy, and yes He was Alive! (sorry, that’s two things)
Puppy looked like he was zombie, zero emotions, He looked scared, it took us good 20 minutes to make him feel back to life. Attendant brought WRONG bed, collar was missing (missing till now) All toys were missing! As I said b4 Thank God, it was Right Puppy! Here comes excuses, the other attendant (of course) started from: It wasn’t me, it was some other blah blah blah (we All know how it goes) The bed was wrong –because the right one, he brought after another 4 – 5 minutes research, was (ready?) washed, (it smelled like pee to me, don’t know who’s pee!) toys were recovered after another 3 – 4 minutes research from some office, for the reason (ready?) Hazard (probably puppy could’ve hang himself on the huge squeezing giraffe, or eat the chewing toy) well I wouldn’t use it against him. What the hell are the toys for?! if they don’t know that –Toys are the ONLY connection between puppy and Home, then they should work as a prison guards! As well as His bed, not some mature shepherd or rottweiler’s bed, but His own Puppy bed from Home!!! Anti fleece collar was stolen and never recovered (not even in manager’s office) as much as all attendants were playing «ping pong» throwing responsibilities on each other! Now if I tell you that this is not the end, would You b surprised… what we discovered when we reach home and gave our poor smelly boy shower (oops I forgot to mention, manager said «she gave him free bath» such a bs, puppy smelled like homeless), was chocking, His chest area was all in red spots, I can’t explain what is the origin but, (of course) not to be empty worded, we attached pic’s. Puppy was house broken before spending 4 night’s there, imagine– He started to pee at home again… They ask you to give them a schedule, just so You will feel like they care, if Only they took him out ON TIME, He wouldn’t pee and probably poop, in his cage, and now at home! This is not just a worst experience, this is Torture. Of course they will be doing the same thing over and over, they’re will be bunch of ppl who will accept bs excuses from this place, instead of reacting on obvious malpractice, but together we can beat this concentration camp! Florida is a Beautiful place, there are plenty of great pet resorts, Do NOT Be Fooled as we were, place is horrible!

I have been using Colonial Animal Hospital for years and they always have treated my pets and me with the best care and compassion. Their prices are fair and they service is always top notch. I have used the boarding services and grooming as well as a full range of health care and have never been disappointed. I highly recommend Colonial!

Just have to say they experience at Colonial Gateway Veterinary Center was amazing. My dog had gotten into some rich food which made her really sick. They took us right in and were very friendly and concerned for my dog. They took great care of her and she was back up and running in no time. I also have to say the clinic was very clean and organized. Recommend Colonial Gateway Veterinary Center anytime.

I’ve been bringing my baby kitty Muffin to Colonial Animal Hospital for years –since 2006 as a matter of fact. Dr. Martin is a great veterinarian. They’ve always taken great care of the Muffster. And as supremely awesome as my cat is, there is one problem — she’s a shedder. A really big shedder, with long hair. So I knew I needed to do something about it. I called Petsmart first. Now for the most part my kitty is a loving doll but take her out of her element (our home) and she can turn into a demon. I have the battle scars to prove it. So Petsmart gave me an appointment with their «only» cat groomer. Muffin was mad. The groomer was scared. So scared, in fact that she recruited an assistant to help her and they put a burlap sac over my poor baby’s head in an attempt to keep her from biting them. And they still couldn’t groom her, because she was thrashing around so badly. Yes, it was purely amateur hour over at Petsmart and in hindsight I’m ticked off at how they handled the situation. I wonder if they would have liked to have a burlap sac put over their heads when they got mad. Somehow I don’t think they would. So my traumatized cat and I hightailed it out of there and I decided to make a few more calls.
When I called Colonial, the lady on the phone said they had an expert cat groomer at their new veterinary center on Gateway. She told me to give them a call directly and she gave me the number. I scoffed at first, thinking no normal human could possibly handle my ornery kitty. But as I looked around my house at hairballs flying around like so many tumbleweeds I knew I had to do something.
Little did I know that John worked there. I now refer to him as the cat whisperer. I related my Petsmart experience to him and he agreed that they had no idea what they were doing. He said he’d been grooming cats for over 20 years. There was a discussion about possible sedation if Muffin couldn’t be calmed, but he said he might not have to do that. So I set the appointment.
Early on a Saturday morning I brought my little angel in. She was hissing up a storm. I’m sure if she weren’t in her carrier she might have sliced and diced me on the spot. John introduced himself and took the carrier. I asked him where I should wait. He said «You can go, I’ll call you later.» Call me later? How much later? He said «Look. She’s mad right now. You can’t reason with a mad cat. We’ll calm her down and call you this afternoon.» I was puzzled but his confidence put me at ease. He didn’t seem concerned. So I went about my day. At 2 PM sharp I got a call that Muffin was ready to be taken home.
When I got there, he said «She’s tough, but she’s alright.» He didn’t have to sedate her. He said he couldn’t groom much around her head because she kept trying to bite the clippers, but otherwise he didn’t really have a problem.
Well he gave her a lion cut and a pom pom tail that was truly adorable but the best part was there was no shedding and I no longer have to sweep and vacuum everyday. It’s been nine weeks and I just dropped her off for her next shave.
So if you have a difficult animal that needs to be groomed, without hesitation I say come to this new, ultra modern facility for the best experience possible.