Mike’s Moonwalk Rentals

Great place with great people Mike your awesome to me and my family every year I know you have many more successful years to come your way

This review is only for their food. My daughter and I split a fried dough from there today which looked more like a large piece of bread. Hours later, both of us had stomach aches and other side effects that I won’t go into detail with. It must be the oil they use. I’ve eaten MANY fried dough in my life and I’ve never got sick from one before. Also, the people before and after us who ordered hot dogs received some very burnt dogs. I will NOT be going back.

I can’t speak to the quality of their rentals because I cancelled my reservation due to poor customer service. I called and reserved tables and Chairs. They took my name and CC# saying they would charge a deposit to hold them. A few weeks later I noticed I had not been charged. I called them back to question it and after being on the phone for 15 – 20 minutes they finally found my reservation. They said they would enter it in the computer and I would be all set, no deposit necessary. The following business day, someone called explaining they had my invoice but their were no notes or CC#” At this point I was frustrated as I didn’t understand why this was becoming more difficult than ordering a catered meal for 30 people. The person calling was very rude in her response when I explained why I was frustrated and worried about my reservation. In the end she just asked that I check the invoice and let her know if I had questions. I opened my invoice shortly after the phone call and they had me down for ONE table and 30 chairs. This invoice had been entered into the computer by one person and reviewed by at least one more; but neither caught the glaring mistake? Even if they didn’t notice the table number, they should have noticed a big price discrepancy. At this point I was worried the table and chairs would not actually be available when I went to pick them up so I cancelled the reservation.
UPDATED to add the response I got from the owner regarding my bad review. Not exactly how I would treat an unhappy customer.
Leah
I am e mailing you to explain a few things to you. June is our busiest month of the year and things are very busy with phones, orders, ect. You did not need to cancel your order and certainly did not need to write a bad review which can really hurt small business. You would have received a phone call to review your order before you picked up. It is very common for a person to have 5 tables and 20 chairs on one day and then add more the next day. People add and subtract items all the time as we are always making changes to peoples orders, especially in June. 1 customer had changed her order 4 times in 1 day and that is why we did not charge your credit card yet because the amount could change and it is easier to do when you pick up. When people come in to pick up they see something they may have forgot about and may add a cotton candy machine, ect. We have plenty of inventory and you would have been fine. We also could not find your invoice because our internet was down in the town and that is why it took some time. You have never been on hold for 10 or 15 minutes trying to speak to a doctors office or pay a bill? You were on hold because all of our lines were busy with customers we were taking care of at the time.
You made a big deal out of something that could have easily been taken care of. A lot of companies would have charged your credit card for you cancelling so close to your date of rental. We held that order for you and you cancelled last minute on us. Our policy is you have to cancel 21 before your date or your credit card would be charged but I did not do that. I pride myself in giving great customer service and would hope you can retract or edit your review and possibly give us another chance.
Sincerely,
Michael Griffin
Owner
Mikes Moonwalk Rentals & Backyard BBQ

Good food. Came to our school for an event and had lemonade, fried dough and Italian ice.

If this had been last year or within the last couple years, I would have given this company a high rating. This year though, their service has been disgraceful. My mother holds a large cookout and over the last few years we’ve rented many things, per cookout, from this company. The company has always been helpful, polite and clean. What happened? We had a dirty cotton candy machine, a broken grill and an okay moonbounce delivered. We kept the cotton candy machine (and cleaned it ourselves) and the moonbounce, but sent the grill back. This year we had to go out and buy a grill (the day before the cookout) because the grill that was delivered was in atrocious condition. It was missing many knobs and the few that it did have did not belong to the grill, the frame was falling apart and the gas lines were melted. We were afraid the damn thing was either going to fall apart of explode! I’m not even exaggerating; it was that bad. We told the gentleman delivering that we didn’t want the grill and had them take it back and they promised a refund. We called the company right after they left and whoever answered the phone was quite rude. He agreed to the refund since we were not keeping the grill, but had the nerve to say that they inspect everything before it goes out and that it was fine. After about 3 was I called because we had not received the refund. I was told that they were sure that it was put in, but that they would check and put it in if no one had, but it usually takes 4 – 5 weeks to go through. It’s been almost 12 weeks and still no refund. We never even recieved an apology. We can deal with a little hiccup, but after this year’s service, we are taking our business elsewhere. We are so very disappointed. There was obviously a change in this business and it wasn’t a good one.