Steak ‘n Shake

We waited for ever to get are food then it was cold we told them we don’t want the frys because they where super cold so they took .30 off are bill needless to say won’t be coming back

I have visited several Steak and Shakes. This location is absolutely the worst. Our waitress was soft spoken. It didn’t help the music was loud. We couldn’t hear her and she could not hear us. After ordering our beverages, I took a trip to the restroom. The urine oder almost knocked me out. Disgusting!
We received our food, one order was wrong. We were not offered drink refills until we asked.
The waitress did not bring the check. I had our party leave and stayed at the table alone. After 5 minutes, I went up to pay and got the bill at the register.
I am usually a good tipper, 25 – 30 percent according to service received. I left no tip.
I will go back to give them another chance. I will post further comments if I see improvement.

Regular S&S food… tasty and new selections. Service was much better at this store than others. fast and friendly with check-​backs during the meal. Keep up the good work.

The service was good, the shakes and chilli was great. The prices are great. I love Steak and shake

YUCK! If I could give this place NEGATIVE stars I would.
Do Not Go Here. Ever.
The SERVICE is the single worst we’ve ever received at any place we’ve had to pay for something at. We waited forever to be sat, and then waited forever to have our orders taken. We then waited what seemed an absolute ETERNITY to get our food. I kid you not, I think if memory serves, we waited nearly an hour to receive our meal. Our waitress was not the least bit friendly or sorry for the ridiculous wait times, experience, or rudeness of herself or any of the rest of the staff.
We did complain a few times, and were borderline ready to get up and walk out, but then our food finally arrived. It wasn’t good at all, and certainly not worth an hour wait.
When we were done and left to pay, the cashier we’d noticed, had been chatting several times with our server, usually after we’d made a complaint. When it was my turn to pay, the cashier actually reached BEHIND me to take the check of the person next in line and not me! WTF? Who in their right mind does that? I spoke up, complained again, and both the cashier and the idiot behind me looked at me like I was the one who’d committed an offense!
What is wrong with people in this area? You’re cooking burgers and fries and treating people like absolute crap? How this place is still in business is beyond me. We will NEVER go again, and will tell everyone we know to steer clear of the S&S in Bowling Green.

Man oh man S&S reallyyy dropped the ball on us tonight. We get there around 12, so we weren’t expecting a whole lot but wow was it bad. First of all we sat at the drive-​through for the longesttt time just for them to let us know AFTER we ordered that oh wait we can’t do shakes. It’s in the title people come on. Then we had to wait out front for the food; that part was excusable it was late and they were busy, sure, no problem. The real killer was that when we go home, my fiancé opens up her hot dog only to find that the bun was MOLDY! Like holy crap are you serious that’s like the ONE thing you should look for when serving food! I’ve been a die-​hard steak’n’shake fan for a long time now but after this. I’d settle for McDonald’s

Had no idea Steak and Shake had a milk shake happy hour between 2 – 5 ~ SCORE! After reading some of the Unilocal reviews we were a bit concerned about the service, but we were pleasantly surprised. Our waitress was pretty quick on bringing us our order. Milk shakes all around with burgers and fries! Scrumptious!

Food is good but the service is the worst I’ve ever experienced. I’m going to start skipping Steak n Shake and get my good elsewhere.

My husband and I stopped here around 2:30 on a Sunday afternoon for lunch. It was busier than is typical for that hour, but we have definitely seen Steak N Shake busier before — as we go all the time to various ones because our son enjoys it.
We first waited 5 minutes to be seated, even though there were multiple empty tables. It was as if no one on staff could be bothered to seat people, and there was no dedicated hostess.
We ordered quickly — each just getting a basic burger and fries — and then we waited 40 minutes for our food. We realized over this time that others who came in when we did were also waiting, and it seemed like orders were coming out one at a time and only every 10 minutes or so. There were tons of cooks in the back, so we can only assume focus was being given to the drive-​thru. If not, then management needs to train staff on how to turn over orders.
It should not take this long for a basic burger and fries. We didn’t say a word and just ate when the food came and planned to leave, but then the waitress (who had not been overly attentive or friendly) said sorry for the wait. I commented that it was fine, but it should never take that long for a burger and fries. She replied, «that’s just how it goes when we’re busy.»
The kicker was when my husband went to pay. For whatever reason (we suspect our waitress must have said something negative about us), she looked at my husband and then PURPOSEFULLY asked the person in line behind him to step up and took her payment. He was shocked, and it happened right as I was returning from the bathroom. I commented to him (where the cashier could hear) that I thought he had been next in line. He said yes and that he didn’t know what was going on, and the cashier just stared at us and didn’t say a word to us or make eye contact as we paid.
In hindsight, I should have gone to the manager on duty (though he was barely 18 and I’m not sure how much authority he may have had) and expressed that we shouldn’t have to pay when we were treated so rudely after waiting 40 minutes for a sub-​par burger and fries.
We love Steak N Shake, but we’ve never had such a poor experience at one and thus will never return to this specific location. We realize it’s not fine dining, but when we’re giving a business our money we do expect to at least receive decent service and be treated with respect.

Just had a milkshake here. Good as always. They ran out of glasses which seemed odd.

great food easy going people

Big fan of this place, service could be a little better, it gets pretty crowded sometimes and they take a while to get you your food and to clear the tables. But the food is so great. I love the shakes and the burgers. And the prices aren’t too bad either. Definitely recommend coming here for the food.

This place has a retro 50s stlye dining atmosphere and the food is good. I write this review to note that I have tried this place out twice within the last month and I doubt I’ll ever return.
The reason is because the service is incredibly slow and poor. The past two times I had to bring it to the attention of the staff that I had not received any dining utensils even after having been brought my food. How was I supposed to stir the cream in my coffee, with my finger? I ordered the advertised all you can eat pancakes but had to wait a bit just for the next serving. I should also note that on each occasion of dining at this place that my check was immediately brought with my food order. This action tells me as a patron that my server is essentially done with paying attention to me and it will be up to me to flag them down to get a refill of a beverage or what have you.