Firestone Complete Auto Care

Just got off the phone with Firestone. It turns out that this may be a corporation that listens to customers. I just wanted to follow up and let everyone know that they are meticulous and take complaints very seriously. I am concerned that perhaps with time customers might try to abuse the way they seem willing to bend over backwards to make things right. 5 stars for corporate-​no doubt! I have been to many Firestones all over the country and feel they are generally fair. If you have a breakdown on the road, anywhere in the country, Firestone is a great option.
There are other really good options out there depending on where you are, but you can trust Firestone’s brand. My score here is the weighted average of my experience at this one Kentucky shop and corporate’s A+ attempt to make things right.

I had my car in for service today and found Firestone to exceed my expectations in every way. Outstanding customer service, I highly recommend them.

Kiel is an awesome service tech. Friendly, knowledge and quick. Experience with Firestone is always great.

I brought in my car after a flat, and they ended up «repairing» the spare tire and leaving the real tire in the trunk. They also seem to struggle with staying on schedule.
Still, I trust firestone for my tires and these folks are friendly, just disorganized.

My hats off to this firestone. They definitely made good on doing what it takes to satisfy a customer and make a bad situation turn around. I will return to this firestone as well as recommend it due to a top notch manager!

We have 8 company cars/​trucks for our small business. David and the crew (our man is Travis!!!) always gets the mainentance right the first time. Very good mechanics and friendly guys. We feel like family. Harold B.