TLC Pediatrics

Dr. Thompson and her team are nothing short of amazing! Where else can you visit the doctor and your entire staff loves on your child and has a loving kindred spirit?! And as for Dr. Thompson herself, she’s such a warm person who’s genuineness is unimaginable. She goes well beyond that which any Doctor has to from calling to check on your child after hours if there was a major issue to being available on the weekend when the office is technically closed, to take your call because somethings wrong with your baby and you don’t know what to do.
Dr. Thompson and her staff have been such a blessing to my son and our family as we’ve navigated through this first year of his life and I’m excited to continue entrusting his health in TLC’s care.

Dr Thompson, you may be a great doctor, but I’ll never know because your staff is truly incompetent. When you surround yourself with worthlessness you too become worthless. I very much wanted like this practice. Shame.

Love this practice, I was fortunate my OB referred me to Dr. Thompson. She is simply wonderful. My kids go there, they love it, bright, clean and kid friendly. The practice has grown into a bigger office and added another doctor. the office is never crowded and the staff friendly and professional. Dr Thompson takes time to listen and address all my concerns which is not typical in today’s health care environment.
If they are accepting new patients go! You will be glad.

Dr. Thompson and her team are wonderful! There is almost no wait when we have appointments and she has always made same-​day accommodations to see my son when needed. She is easy to access and has been wonderful when I’ve had sick-​baby questions and concerns. If there has ever been a billing question, it is quickly resolved with a phone call to the office and/​or insurance company. The practice staff are responsive and respectful and always address my needs with a simple request.
TLC is prefect for persons who have realistic expectations of their health care provider such as:
1. your child will be treated for their illness (this may include testing and medication)
2. unforeseen things happen in life and medical practice and you may sometimes have to wait a few mins to be seen (this wait will always be met by an apology and comprehensive and friendly service)
3. You will be billed for the services rendered (billing problems should be worked out by YOU with your insurance provider)
4. You may need to ask questions as the providers and staff are not mind-​readers (being receptive to the response is helpful also)
Every practice doesn’t work everyone but TLC makes healthcare for children easy. I am a medical provider and have a high standard for the care of my family — I highly recommend this practice

Great physician. She does thorough testing. She found out exactly what was wrong with my grandson.

Both Dr. Thompson-​Chittams and Dr. Hughes are wonderful. Both doctors and the rest of the TLC pediatrics staff are personable and great with children, from the receptionists to the staff who take height/​weight measurements. My daughter actually looks forward to doctors visits. Dr. Thompson-​Chittams has promptly returned my calls after hours and weekends and provided great advice. Dr. Hughes has consistently taken the time to follow up with me after appointments. The office is always clean and inviting and we never have to wait long to see a doctor. I always recommend TLC to anyone looking for a pediatrician!

If I could leave this company negative stars, I would. Let me try to keep this short and succinct:
1. The front desk staff is incompetent, improperly scheduling my 4 month old for 6 month old’s shots and scheduling his supposed 6 month wellcare appointment a few days after he would turn 7 months. (Good thing I caught each of these mishaps before my infant was adversely affected.)
2. The doctors and her admins are crooks; they continue to try to incorrectly bill me and my insurance to try to make more money for the practice. Specifically, the doctor falsely deemed my son too sick to receive his vaccinations because he had a slight cold that he picked up from his brother who is in daycare. Because the doctor did half of his check up on the first visit, then said he was too sick (which he was not), then told me to come back and finally gave him his shots the following week (when he was coughing the same as before), the office manager and the doctor decided that it was fitting to bill both visits as «sick visits.» The issue in this comes in the fact that «wellcare visits» are typically covered 100% by individual insurance plans, versus sick visits which typically come with co-​pays and prepayments. So, this fraud actually cost me more money than it was supposed to. I also just received 2 bills totaling about $ 70, charging me $ 0.76/page for vaccination records that they obligated me to send to them by fax. (I have never ever been charged to send health records to a provider, nor have I ever heard of this. Furthermore I offered to email them, since I live 35 minutes away from the facility.)
3. The doctor (Toni L. Thompson-​Chittams) made me sit and wait in her office for about 30 minutes, on my first visit. I’d like to mention that my child was bare naked for all this time and it was not until I literally stood in the hallway, between check up rooms, that she noticed me and remember that she had us waiting to be seen.
4. The doctor ran a test on my son to determine if his cough was asthma, on what should have been a visit to receive his vaccinations, and though the tests came up negative she still prescribed him an inhaler. I could have lived with this precaution, however, she/​her staff did not explain its proper use on an infant, nor did they notify the pharmacy (or me) that the medicine needed to be administered using a mask and air chamber. So for an entire week, my son was going untreated for what the doctor was trying to convince us was a viral infection in his lungs, all because she did not ability, professionalism or wherewithal to communicate to a parent, the proper application of medicine to an infant.
5. The «office manager,» Lucrecia is very unprofessional and seemed bothered by the fact that I was questioning why 1 wellcare visit and another sick visit (which they coerced me into doing because they made me believe that my child had asthma), was being billed as 2 «sick visits.» When I politely asked her to explain how that made sense, she twisted her face up at me, shot her eyes all over the place and talked to me in a condescending manner as if I was one of her sister-​girls. It literally took every fiber in my being to keep from jumping over the counter and get «sister-​girl» on her for real.
In the end, it is very disappointing that TLC Pediatrics handles patients, parents and their business in this manner. There was one thing after another. I really wanted to love this place; it was recommended by a friend, it is black owned and I was simply looking forward to supporting another small business. However, after my laundry list above, they will not get another penny of my money.

We switched to TLC Pediatrics from another practice over 5 years ago. We couldn’t be happier with our decision. Dr. Thompson has great bedside manner and really takes her time with us. There is usually little to no wait and I’ve never seen more than 1 other family in the waiting room with us (usually there aren’t any!) The nurses are great, too. The office staff is also very competent. I never have problems making an appointment and I appreciate the email reminders.

We are first time parents and interviewed other pediatricians in the area along with Dr. Thompson-​Chittams. She is fantastic! She takes her time to answer any questions we have, and we’ve never had a long wait to see her. When we called the after-​hours number, Dr. Thompson-​Chittams called back herself and within 10 minutes. What we like most is that the office does virtual visits and offers email support. You can even send an email from a mobile app and she is VERY responsive to inquiries. I would definitely recommend her to any parent looking for a caring and very knowledgeable pediatrician.