Safeway

No idea why all these people are belly-​aching about this store. Believe me, there are far, far worse options out there.
Their bakery is great and I’ve never went looking for something that was out of stock, except early on a Sunday morning, which, if you know anything about groceries, is the norm across the board. The staff is what it is. You don’t make a lot of money in this business and management get’s stretched thin, but you’re not going to have a bad experience when dealing with anyone who works there.
Ignore the salty tears of these bourgeoisie shoppers and go get your apple sauce.

I wouldn’t give this Safeway any stars. Customer service is terrible– the worst ever.
I am ready to check out but there is only ONE attended lane open and about 12 people with full baskets standing in line. So I walk to the opposite side of the store to use the one of the 4 self check out lanes, which were all occupied and with an additional 2 people standing in like. It’s 3pm in the afternoon on a Monday. Ok so I finally get to the self check out kiosk and put in my Safeway loyalty card phone number 3 times and it’s not working. The lady that was supposed to be monitoring the registers was just standing there so I had to make a gesture to get her attention for some help. I asked her to just put in the master Safeway loyalty card and she said no, she couldn’t or she would lose her job. I usually shop at the Engleside Plaza Safeway in Alexandria and have never had this problem either with my phone number or with the clerk using the master card so I can get the store discounts. So she refused and set the thing up for me to once again enter my phone number which didn’t work for the 4^th time. Then she finally said «go ahead and scan your items and I will get the card». So the second item I scanned didn’t recognize the weight when I put it on the scale and froze the computer– waiting for an attendant– who at this time was no where around. She came back a couple of minutes later and I asked for more help. She was slow, rude, did not seem to know what she was doing because she could not clear the computer for me to finish scanning my groceries. Then she started arguing with me that I was not helping matters– really? Is this happening? Frustrated and with the computer still frozen I said forget it. Left all my groceries there and. Departed the store. This is the worse experience I’ve ever had in a Safeway. I don’t recommend this store at all. Very poor customer service and Wasted the better part of an hour here today.

Simply put, poorly managed, consistently poorly staffed never enough cashiers when the store is busy, they are clearly union employees, and clearly show that they don’t care.
It’s abundantly clear that my review does not reflect anything new at this location. CLEAR! Shut it down, blow it up! Start over!

This is the worst Safeway I’ve ever been to. It’s clean and well stocked but, there are always huge lines due to the store being WAY understaffed! They even close the self check out lanes too early! it’s quicker to drive to the Giant a few blocks away, shop, check out and drive home despite the fact that I live across the street from Safeway. They basically lost my business because of understaffing!

I’ve shopped at this Safeway for about 10 years now and i’m sad to say I don’t think i’ll be returning. For years I had no complaints, but in the last year or two it’s gone downhill.
It’s in a super convenient spot, close to my home, but when they are out of stock of something (often) I end up having to drive to one of the other grocery stores around to get everything I want. Add their inability to adjust for long lines (again, very often) and it’s really just a waste of time to come here. Years ago it would only be near holidays that the lines would go into the aisles, but now it’s almost an every day occurrence.
If they were smart, they’d learn from Giant’s ability to keep products stocked, and from Target’s ability to pull associates from all over the store to run cashier when lines get long.
The one thing I’ll miss about this place is the butcher. They have one gentleman who is always willing to answer my questions about meat, and to point me in the right direction, with as much information as he can provide.

This place needs new management. There is only one check out clerk most of the time and the other day only 2 self check were open. The self checks are always slow. I think they need to have a class to be able to use them. The store is dirty also. The produce and meat departments are the best departments there. Someone has some pride in that store

Makes me ashamed I grew up with Safeway. No carts, then got attitude by management when asking for carts… asked for steaks and when he picked them up they were brown on the sides. Then the line is 5 carts deep. Only two regular lines open… this is Sat afternoon btw. Some stuff is good but there are some bad gaps in management here.

Well nothing has changed, I will say I prefer the one on Fairwood Drive in Bowie, MD off of 450, but I feel every time I go to this Safeway I always have some kind of dumbass awkward encounter with one of the employees who mind you I never bother but that’s just the people in the state of Maryland for you, what are you gonna do… lol. I think I will just leave this place alone for good, anything I want if I don’t get it at the Fairwood location, I will just order offline.

This supermarket is kind of a super disappointment.
When it first opened up, I was excited. It is close to my house. It is rather larger and is stocked with a lot of products. It’s clean and offers a lot of parking. Because of these things, I didn’t give it lower stars, but certainly considered it.
Some of the criticism: No fresh seafood. Same old farm raised salmon and fake crab legs. Anything else is frozen. Considering that we are not that far from the sea, why am I getting the same seafood selection as if I was in the middle of Oklahoma. They have tons of registers. They only open a couple, at the most 3 at a time, even during peak shopping times. Ridiculous. I understand that people are less educated today and count pass 10 since they all stand in the express lane. It is up to Safeway to police this situation. They do nothing. The dry cleaner counter never has a person at it, so if you have something to bring in or pick up, good luck. They have a stupid Starbucks built in, which I can’t stand. The shopping carts are rarely organized. I found myself several times going back outside, go in the middle of the parking lot to pick up a cart that a customer left.
Such a nice big place with no commitment to customer satisfaction. I really should drive to another place, but too lazy to go to a much further place to get some groceries.

Staff are unfriendly, food quality is poor (lots of items still on shelves that have expired!). Go to the one on Fairwood Pkwy. Way nicer and less busy.

Gotta say… I can’t stand this spot. Everything is in place for it to succeed. Huge store in a prime shopping plaza location in a thriving community. Plenty of employees. Yet… nothing. I use the word «employee» in the purely technical sense. The act of actually doing work is questionable for many of the employees. Part of the problem is the employee roster looks like it’s stacked with high school kids and several individuals who have «work release program» written all over them (figuratively…lol).
The store is just so disorganized and always running out of products. There’s the concept of «restocking» that they clearly have not heard of. Making things worse, they don’t just run out of stuff. It looks as if the place gets ransacked by a bunch of vultures and dingos.
While the Giant down the street may also have issues, it’s still a far better option… unless you don’t mind slim pickings.

This safeway is awesome. Yes, granted it is just a safeway, but this one is really clean and always has awesome deals. Buy 2 cases of 24pack sodas @6.99 and get 2 free. For a soda addict like me that is amazing. Theres a starbucks inside and a suntrust bank. Plenty of parking space and located in the Bowie town center.

This Safeway is WAY better than that Faiwood Parkway store! Granted, it’s still just a Safeway. But the people, products, produce, packaged goods, everything, just seems better here. I’m a fan.