Dry Clean Depot

Walk away! This dry cleaner offers a competitive price but after experiencing bad service several times it is not worth the trouble. I went on my lunch break the day before Thanksgiving and stood in line behind 4 other customers. We waiter for 15 minutes and no one ever came to the front desk to offer assistance. I went back on December 1^st and dropped of 6 sweaters and asked that the buttons be replaced on one of the sweater (all of the buttons were broken or cracked). I came back two weeks later the repairs hadn’t been done and was told to come back in one week it would be ready. I came back two weeks later to ensure that the repairs had been done. When I provided the gentleman my ticket he gave me my sweater only 2 of the 6 buttons had been replaced. I asked about why the other had been left in place I was told that I was only charge to replace 2 buttons. I asked how was I to know that I was only charge to replace 2 buttons when my receipt only remarked that alterations had been purchased. The gentleman insisted that I had only paid for two buttons to be replaced. I waited 4 weeks in total overpaid for alterations and got half of what I asked for. A business with some type of integrity would’ve corrected the mistake on their part instead of trying to cheat the customer out of their money. I haven’t use this place since then. Horrible service. Horrible wait times.

They’ve got new name now. They’re called ASAP Cleaners. I’ve been coming here for some time now, but I can’t believe what just happened to me. I bought in three dress shirts for cleaning, and the manager rang me up for $ 6.89. I thought this was a little high, seemed like I never paid that much for a few shirts. I asked him «did the prices go up?» I had noticed the name change, and thought well, new prices too. «No» he answered. When I came to pick up the shirts, I noticed their menu… with prices. Laundered shirts are only $ 1.19. Obviously he charged me for dry cleaning, and not laundry. I asked him about it. His response was, «I depend on the customer to tell me what they want.» I said, well I asked you about the prices when I bought them in! He told me, well… next time??? NEXT TIME??? What about my money, THIS TIME?
He refused to refund me the difference. I asked him if he knew the shirts wouldn’t be dry cleaned. He told me «I don’t know what goes on back there.» This is the manager. He’s been working there for years.
Long story short. The manager of the store, overcharged me and refused to refund the money.
I told him I wouldn’t be back.

Took 21 pieces of clothing for cleaning and did not receive not 1 piece back. I called and went 3 times to pick up clothes and still have not received not 1 piece of my clothing but was told that they are not a storage company and they may have given my clothes away. Not only that I prepaid for dry cleaning but I did use money to buy my 21 pieces of clothes. If you want your clothes back and quality service do not use this dry cleaning company.

This place should get zero stars. I have taken my clothing there on the recommendation of my girlfriend. I am constantly disappointed with the quality of their work (shirts with starch caked on or stains in my clothes that were not there before) last week they give me another person’s shirt again and accused me of lying when I returned the shirt. I will never patronize this place again

This place is absolutely horrible.
We dropped off suits to be cleaned a few days before a viewing. The girl who took the clothes told us they would be ready the next day, and she assured us she understood the circumstances of our needing them cleaned quickly.
Recent snow closed them for a day, and our clothes got «pushed back.» Of course, it was the day of the viewing. The MANAGER began arguing with me when I went in to get our clothes, and they weren’t ready. He didn’t even bother to check if any of the garments were actually done (actually, some of them WERE done). Further, he informed me it was my job to tell a manager of our extenuating circumstances (and obviously not his employees responsibility — because what are people hired for?). Cesar, the manager, continued to argue with me, basically berating me and telling me I was wrong.
The customer is not right here. Avoid this place like the plague. They give terrible customer service, and their cleaning isn’t that great either.

If I felt it was appropriate to curse in a Unilocal review, this would be the review.
I have dropped dry cleaning off here 3 times. The first time was good. Clothes came out clean and fresh. I sent a white, puffy down jacket that was almost brown from dirt and it returned perfectly white. That was in 2012.
The second time was OK. I dropped the bf’s clothes off and we checked the item on the spot when we picked up. It didn’t look completely clean. The manager apologized, grabbed the item and ran to the back to fix it. He emerged 5 minutes later and it was clean. So, OK maybe that was a fluke. This was early 2013.
Now, I’m preparing to travel in Dec 2013 and I notice my white, puffy down jacket definitely needs a cleaning again. We run it over, pick it up the next day but it’s night and I didn’t throughly check it on the spot. When I get home, the jacket not only looks like it hadn’t been cleaned at all, they have «damaged» stickers tacked all over it (yet there was no damage, it was just dirty) and there is an added foul smell that wasn’t there before.
The dry cleaners had closed, the next day was a holiday, and I had to fly out immediately the day after that. Since I wouldn’t be able to get it cleaned before I left, I just let it go, and at only 2 bucks I didn’t bother to call for a refund later. However, I will never return. Yes, it’s cheap, but they don’t seem to like to clean clothes here. Judging by the other reviews, I’d say the first time you come they make sure you get good service, then once they think they got you, it’s «Oh who cares!» I don’t have time for that.
PS — For anyone wondering, I found a great way online to clean a down jacket at home and restored my jacket to look brand new using that method. Feel free to message me if interested.

Cheapest price in Bowie. Don’t go. Read the other reviews. My shirt was lost. I now have to wait 30 days to file a claim in which they’ll give me a small percentage of it’s value. You may save money on the dry clean, but you’ll have to buy new clothes, so on the long run, it’ll cost you more.

All I can say is «you get what you pay for».
I dry cleaned two of work suits here and both were damaged upon receiving them back. The buttons on one suit were gone and the pants on the other has burn marks that wouldn’t come off.
I will never again bring my suits here again. I’d rather go and pay a professional dry clean $ 5 than buying a new one.
You’ve been warned…

WARNING… DO NOT TAKE YOUR BELONGINGS TO THIS BUTCHER… I MEAN, CLEANERS!!! I have never been to a cleaners where you have to SIGN A WAIVER! I should’ve turned around then when I was asked to sign it, but I thought, I only have two comforters to have cleaned, what harm can be done. Ummm, WRONG! Those fools messed up one of my comforters!!! When I brought it in, it was full of color with burgundy and gold flowers, but when they brought it out, it was completely faded! I literally wanted to jump over the counter and karate chop the manager in his throat when he informed me that the waiver covered fading, lost buttons, shrinking and 35 other things that could possibly occur. So of course, I received nothing back for the terrible fading on my comforter. DEEP SIGH!!!
I have to kick myself, because this is not my normal cleaners and the only reason I went was because they had a reasonable price to have comforters cleaned. I guess the quality reflects the price… lesson learned. What’s amazing is they had a line almost out the door with people holding arm fulls of clothes. No way on this earth would I have this «death trap» of a cleaners clean any of my socks, let alone my clothes.
Do yourself a favor and stay away from any cleaners that makes you sign a waiver, has «depot» in their store name and the staff is unfriendly/​rude.

DO NOT GO TO THIS DRY CLEANING!!!
This is probably the worst dry cleaning place I have ever used.
— They damage your clothing/​garments. I have clothes that came out burnt, ripped, loose hem and melted/​lost buttons. I was in a meeting, and my dress was bothering me. After the meeting I checked the hem of my dress, and there was a melted button, with a pointy end, sticking out and piercing my skin. This dress does not have a button. So another customer lost a button and now it melted and sticking on my dress. That’s just one example, there’s many more to tell.
— They lose you clothing/​garments. They don’t just misplace them, like ‘oh, will find it for you’, they give it to someone else and you will never ever see your clothes ever.
— They give you other customers’ clothing/​garments. This is similar to the point I just said earlier, not only they lose your clothing, they give you other customers’ clothing. How bad is that?! I came home one time with a navy suit. The top and bottom belonged to two different customers; neither was mine. Where was my suit?! Had to go back, told them I couldn’t accept these merchandize because it didn’t belong to me, (I want my suit)? They took back the merchandize but I never saw my suit again. I came back a few times to tell them I have not received the suit, and they insisted they already gave it to me. I had to re-​tell the story, but I was talking to deaf ears.
— They have a very rude and unprofessional owner/​manager/​leader. Need not to say more. Therefore, employees are rude, unfriendly and are trained not to care. I was telling them about the burnt blouse I was just picking. What happened, how did it get burnt? Their response was ‘you gave it to us in that condition’. Ha, funny, I’m giving you a blouse to dry clean knowing that it was burnt and will never ever use it again. Even the Salvation Army will not accept this blouse. When I was asking for more explanation, all of a sudden he said, «No speak English.» You gotta be kidding me right. We were just having a conversation and I believe it was American-​English. Oh by the way, they didn’t even try to hide the blouse, it was the first garment you see and apparently it was dry cleaned even though it was burnt. Figures.
I have many more experience with this place, but I had enough. True, they are the cheapest dry cleaning in the area, that’s all you get and you get what you paid for. Lesser price, lower labor, unprofessional staff and the outcome — POOR QUALITY! I would rather pay a higher dry cleaning rate, guaranteeing that my clothes are taken care of and properly dry-​cleaned and the people value my business.
This place is HORRIBLE! I cannot emphasize it more, DO NOT GO to this place!!! DO NOT DO your dry cleaning here! Put your trust to a business that cares.

The worst dry cleaners ever! We have gone there for years and we are just tired. Their prices have gone up and the quality of service has gone down. We always ask that they pay extra attention to the collars and cuffs of our laundered shirts. That is touch and go at best. Initially they were good about it. Recently it has been disregarded. Usually, we check the shirts before we leave. We have had to ask them to redothem several times. We made the mistake of leaving without checking them first and were stuck with dirty cuffs and collars. We also ask for extra starch on our laundered shirts. They must have run out of starch and forgotten to inform us. No stiffness whatsoever.
Recently, my husband discovered his shirt was burned and ruined. The last straw came today when my husband was preparing for work and discovered holes burned into the blazer of one of his suits. Ruined! Never again! Stay far, far away!

My dry cleaning spot!
Currently $ 1.99 per garmnet (though it used to be $ 1.79) and they do a quality job. They are also environmentally friendly since they do offer Wet Cleanings for no extra charge. They now clean comforters and blankets as well as leather and suede… of course the price of these services are way over $ 1.99. You’re looking at $ 20 minimum. I’ve been getting my dress clothes cleaned here for years, plan to continue to, and recommend that you give it a try some time if you don’t.