Bank of America

Omg. I am writing this as I stand in an umbrella-​dripping, humid, almost-​out-​of-​the-​door line. Every single time I come into this location, there is always a ridiculous line. No matter if it is morning or afternoon. There is usually only two tellers behind the glass moving molasses slow: this is either because they are chatting away with the customers or aren’t knowledgeable on what services the customers need. There are people you see in the offices and I understand they may have to fulfill other roles, but when you see a line that barely moves in 5 minutes, hop on a sliding glass door and assist! There needs to be better structure, better employees or both in here. An evaluation of customer needs, the demographic and the location needs to happen because there is no way this Bank of America is doing all they can to ensure a great experience for the customers. PS: as I am in line, customers are complaining about the line. Kuh. I hope this location as a great New Years resolution for this location. Happy holidays everyone and if you can get to another BOA, go there. You may not have to reschedule your day’s plan elsewhere.

The most horrible branch ever. Their agents are not informative nor helpful. I went in there to do a wite transfer and i was told that i cant due to not having a signature on file. They couldn’t expediate the process for me. Although, i went on a thursday. The agent turns around and tells me i cant close in on a house. They were not nice and spent over an hr in the bank. I was then told that they can give me all cash in 20 dollar bills. Do yourself a favor and go to another branch. Fumni agent wasn’t even apologetic. Unfortunately, i have to give them a star to post this. However, the manager vernique was helpful.

Bank of America sucks.
I wish I could be more eloquent, but that pretty much sums it up. Have a question? Don’t ask anyone here. They won’t be able to answer. They’ll just refer you to the website. In fact, I would say that Bank of America actually fosters a culture of laziness in which the least knowledgeable flourish. It’s sad.
Now, if I were just firing off this email after one bad experience, then you could take it with a grain of salt. However, after about two years here, I can tell you that my visits have become less and less frequent because I actually AVOID dealing with them. Of all of my visits, I would say that 70% have been below average and the other 30% average. Nothing above and beyond.
I was a bank teller myself in college, so I really don’t have patience for poor customer service at financial institutions and I have even less patience for lack of knowledge. If you don’t know something, FIND OUT, don’t just say «go to the website.» Seriously??! LAZY!