Grappone Ford Service

Only go there for parts. It’s close to me. But I looked at a nissan xterra one time and I pulled a branch out from the frame and running board. Not a stick a broken and twisted tree branch. This thing was hurt. And obviously was not looked at properly for a used car evaluation or nh state inspection. Another time I went there and was all in ready to buy a truck and the sales man didn’t even care about anything but my credit score. He wanted to run all of that before I even test drove it. That was before there new system of selling stuff. When they have somtjing that catches my eye I’ll look at it. If you want great customer care on the service side go see Greg. He’s a great guy. And really knows his stuff. If he says it’s no good it’s the absolute truth. He’s not in this business to do the customer wrong. I used to deal with him at concord lincoln mercury. Never had an issue with him.

Fair price for the oil change which is the only reason why I come here. Zero urgency for their customers though. I understand I don’t have the only car here but when I schedule to get my oil changed a week before it shouldn’t take over an hour and a half to do it. Someone from out back came up to the front desk to let one of the women know my car was ready and was pointing at me when she said it. So what did this lady do? Small talked with a few people that would walk by then went to lunch. Waited an extra 15 minutes because of that.