Enterprise Rent-A-Car

After an absolutely terrible start to my day last Wednesday, April 13 the team at Enterprise came through and did not disappoint. The representatives at Enterprise picked me up, brought me back to my house because I forgot my wallet and dealt with me the entire time with patience.
Dan M. As well as the store manager exceeded all expectations in helping me get on my way, they found the best deal for me and provided just awesome customer service…
I have always done business with Enterprise and will continue to do so!

I have never had a bad experience with Enterprise until this time. I made a reservation on line and naturally wanted the best rate for my vacation in Illinois. Luckily there was a 9.99 weekend rate, so I paid that plus a day or two at the regular rate. I drove around for two days when something said to look at the contract. My weekend rate only allowed me 100 miles a day! HUH! Where they do that at? I called to confirm and was told that that was right. My question was, who was going to determine how many miles I drove only on the weekend (@ 100 pr day) vs. how many I drove with the regular rate. He admitted he didn’t know and asked his manager. I was then told that my entire rental was considered a weekend rate. Well because I was already at 397 of the 400 miles I was allowed, I returned the car. When I get there he apologized and showed me on the paper work where it was noted. Apparently they thought I was going to cuss scream and argue because they printed out the online confirmation that I guess I would have seen. I told them, I don’t dispute it. I’m returning the car because I am not paying 0.20 a mile for the next two days. Well wouldn’t you know, the price was just over what it would have originally been had I kept the car for the next two days. I’m like, wait. Somebody’s math is wrong. Turns out, they charged me for the two days I had it and then for mile overage!!! Needless to say, I’m pretty upset but simply pay then one of the agents politely (no sarcasm) said that next time I should make sure I read the contract. I smiled, left and immediately call corporate. I explained the situation and got a call from MIKE WILLIAMS (Regional Manager) two days later. I explained again the situation and assured him that I was not trying to dispute it… it is what it is. I just thought that the entire situation could have been handled differently. First, with the agents explaining in detail every point of the contract (who rents a car and only drives 100 miles a day) and second an exception could have been made if not for the possibility of losing a customer. Well, MIKE agreed, and refunded me the cost of the mile overage (which was about half of the entire rental) and apologized that I had a bad experience. As I started out, Enterprise has never given me issues and I’m happy to use them again.

I was very happy with my experience renting from Enterprise in Bourbonnais. The people who work there were very nice! The car I rented was nice and in great condition.
The only negative was that I reserved the car online for a 9:00am pick up time on Saturday morning; I came in the office at 9:05 to find several people in line in front of me and only 2 employees working… If Saturday is a busy day for pick-​ups (which, no doubt, it is! and I was very patient and understanding), then they need to staff the office with more people for these busy times. It was 10:00am before I left with the car. Good thing I wasn’t in a hurry to get on the road! While I was there picking up, all of their computers crashed causing an even longer delay… AND when I returned the car on Monday the computers crashed again! (Enterprise: Time to Get Some New Computers!!!). A couple of people in line in front of me were impatient and even a little rude to the employees — and they handled those people with professionalism and were very kind to everyone. I understand computer crashes will happen and long lines, it was just very nice that the staff were so kind. When I returned the car on Monday I needed a ride home and they gave me one, I didn’t have to wait at all for that. I will definitely rent from them again and recommend them!

DO NOT RENT FROM ENTERPRISE!!!
Rental car was dirty and smelled like smoke. Had no choice in car… had to take this car as we were getting a car on site after ours was in the shop. Smoke smell got really bad when later after renting, we turned on a/​c. We found marijuana seeds in the rear cup holder. Enterprise offered to replace the car if we brought it back but we were already gone from the area. We washed it and put in air fresheners in the ducts to cope. DO NOT RENT FROM ENTERPRISE.