Bountiful Mazda

The Service Department is Wounderfull!

Bountiful Mazda is great until you need them to do something they’ve promised you. When we purchased our car we were promised a free tires for life. One year later I called and set an appointment. First they said they would check the contract which they did then the appointment was set. I dropped the car off. Next they told me that because I haven’t had the car serviced there the contract was void. It’s a turbo diesel and in order to get the oil changed the fuel filter has to be changed in the gas tank and they said they could not do that. I explained that and was told they would call me back. One hour later they called me back and said they had re-​examined my contract in the tires for life space was not signed. They probably erased it. They have no intention of honoring their promises at Bountiful Mazda. Don’t buy there.

Bought a car there and it has problem after problem. When we talked to them, they all admitted that we got a bad one but no one was willing to do anything about it. To show their desire to help, all they wanted to do is sell us a new car. No discounts, no offers that would compensate us… nothing! Just the same round of, «let me run this past the sales manager.» I have had to have it towed in, drive it in while next to no power, stepping on the gas and getting a herky, jerky motion, etc, etc. discussed with them the lemon law and they said it had to come in three times due to the same problem. This doesn’t qualify because a different sequence of lights come on. Have had loaner cars several times for four and five days. Had a new «Mother Board» put in a few months ago and today had to have it «reprogrammed».
I love the way the car rides and other things, but hate all the problems. The first time they charge me for anything, I am going to trade it in somewhere else and buy a different model. Not trusting Mazda’s anymore!

Fantastic dealership. Truly class act establishment. They bend over backwards to get you the car you want at the payment you can afford. Loved working with Tyler on my new mazda CX-​5.

Excellent customer service, answered all my questions and help me understand the purchase and feel comfortable about it

We just bought a CX-​5 and they were very helpful. Thumbs up to Taylor, he was our sales person, not only he helped us and answer all our questions but he was honest with what I was getting.
The deal went smooth and I am the happy owner of a Mazda.
Overall all the people that worked with us were very friendly.
I will definitely recommend everyone to go there.
Most important, they do not run your credit before agreeing on the price of your car… imagine… you do not have a very good credit and every dealer you go runs your credit… watch out for those tactics!
Bountiful Mazda thank you for being honest!

The whole team here has been great, especially Jake. They were patient while I asked lots of questions and honest about the pros/​cons of every feature. They worked with me on financing options and around my crazy work schedule. I tried other dealer s but the service and overall vibe here was the best. I would buy and recommend coming here– I bought a cx5 and was walked through all the features and set up– service was above what I expected!

I don’t understand the negative reviews, we LOVED our experience buying a used car at Bountiful Mazda!
Our salesman Jake was helpful, knowledgeable, low pressure and friendly, we seriously loved him! We loved working with them and won’t hesitate to return when we need another car or need to trade in.
As far as maintenance goes, we have a family mechanic who we plan on using for maintenance services.

Bountiful Mazda is a great company! I had a excellent experience in sales, everyone is very friendly, helpful, and there was no pressure at all. Nicole Johnson was a tremendous help with everything. Dealing with service I had the same experience, it was a pressure free zone and they always make sure my car is up to speed with all of the services needed. Ryan Hortin is a thorough mechanic, he is the one that works on my car.

I traded my 6 in on a new CX5 in February. I was in that dealership for TEN HOURS. That to me is absolutely unacceptable. I was even supposedly working with some high end manager (fleet or sales I don’t remember). Even half that time would be more than I think it should take. While the dealership looks good, the «appeal» for me is quite diminished. They still have their «Tires for Life» posters hanging up, but they only gave me ½ «Tires for Life». I feel kind of hosed by that too.
Sad to say that I’m not sure I like the vehicle well enough to say it was close to worth it.
IF I ever decide buy a Mazda again I will certainly remember that long and miserable day and consider all options. I like these guys better than Freeway in Ogden, but there is always SLC or BOI?

Warning… If you buy a car from them and they say «free» tires for life! Don’t believe it!!! Sometimes it’s true and the next time not so much! I guess they don’t expect loyal customers to keep the same car for 7+years put 106,000 miles on it and keep getting it serviced with them. They want you to go somewhere else… they don’t want you to keep coming back, when they have already spent $ 2,800 on tires for you! So «free» tires is a false term! You’ve been warned! Very unhappy and unsatisfied customer after 7+years of loyal service!

Sales department is as friendly as dealers go, but they’re still a car dealer and aren’t anything special in that sense.
The service department is absolutely ridiculous, I will absolutely never be going back. They are always trying to milk their customers for unnecessary services. They pitched to me that I needed a transmission flush, and not ten minutes later, did the same to several other customers. Interestingly enough, the little tray they bring around showing the condition of the fluids seemed to be identical for every customer… They also did the same to my mother-​in-​law, and I refuse to believe that every single customer of theirs is driving around in need of a transmission flush.
Avoid these guys if you’re looking for a reputable, trustworthy mechanic.

The folks in the service department are very friendly and honest, but are lousy at communicating with their customers. I took my vehicle in for service, and they were very helpful in resolving my problem, however I constantly had to call them to find out when my vehicle was done. Cost me a day of work because they were lazy.
Also I overheard a conversation the kid at the parts window was having with another employee, and this clown was a total scumbag. Do not buy parts from them. He was rude to me when I asked him about a roof accessory for my Mazda 3. Luckily the parts are always cheaper online, so I would never buy from a dealer.
Bottom line is this place is a car dealership, and by definition, they employ scumbag salesmen. I will continue to take my car here when I need to go a real Mazda shop, but I will also be looking for a mechanic for the everyday jobs.