Gloria Jean’s Coffees

My experience here was absolutely horrible. I have experienced a lot of grumpy workers in various places, but I have never encountered anyone as rude or as angry as the barista at this Gloria Jean’s location. She had a very angry look on her face and was not in any hurry to make any beverages, even with a growing line of waiting customers. She didn’t make any sort of friendly conversation during any point in our visit. When making change, she ran out of quarters, which would normally be excusable, but not in this situation. Our drinks were $ 9 and some change and we paid with a $ 20 bill. When she came back with the new roll of quarters, she handed us the change and a $ 10 before trying to take it back and convince us that we paid with a $ 10.
During a very long wait for her to make our drinks, another barista came to help her and he was just as unpleasant. He also didn’t make eye contact or friendly conversation, was not in any hurry, and didn’t seem to want to be there at all. Neither of them ever gave us so much as a smile. Our first drink came up and was fine, but the second one wasn’t what I had ordered. I ordered an iced coffee and she served me a hot one. At this point I was so fed up that I just wanted to leave and it wasn’t worth it to ask for the drink to be re-​made. When the barista handed me my coffee, she knocked it on the counter and spilled some. Instead of apologizing and cleaning up the counter and the now-​sticky cup, she rolled her eyes, sighed, and sloppily ran a towel over the counter, only cleaning up some of the mess and leaving me with a sticky cup. After all of that fuss, the beverages were not good (and not what we ordered) and definitely not worth the trouble.
As my first Gloria Jean’s experience, I am definitely not happy at all and will not be returning to this or any other locations in the future. I literally had the worst customer service experience ever and would not recommend this business to anyone.