Webroot Software

Absolut the best customer service from any IT security company I have had to deal with.
Not only their product is very lightweight for the system is installed in, it uses cloud self learning auto updating systems.
But that not why I write this review.
I live in California.
One Sunday night I asked Webroot a complex question about a security threat and was answered professionally within 30 min via email, with a login and a thread. I replied back and again, within 30 min I received another reply. It seems that they have real people looking at those questions even at odd hours.
The product, I have been using for many years and never had issues, as a matter of fact it did a better job than all the other programs and believe me I tried more than a dozen of them.
Great customer service, great product and an American company with us based employees. What more can I ask ?!
I wish them success and prosperity.

I’ve used Webroot for quite awhile. Over 5– 6 years at least.
The product, when it works, works well. When it fails to detect, yeah– it just does. The scans update often, can be scheduled easily, and are not a hassle. Things balance towards the positive for me as I normally don’t have problems with viruses.
My main problem is wait for customer service. Really? 45 minutes on hold? Craptastic. The hold music itself is enough to drive you insane, i’m 100% positive they are trying to get you to hang up and attempt to fix the issue on your own.
The customer service itself is pretty good, once you power through the wait. I know I have had issues with the email option zero followup, hence my choice to kill time on the phone. The techs are pretty good and friendly.
Their newest initiative is the creation of a webroot «community» that can you pose questions to and is monitored– no thanks! It may work for some. Others of us need auditory assistance while we are working through the problem, I find flipping screens to be tedious (maybe I’m just old).
A mixed bag on the customer assistance options!

Best customer service ever. They were patient and knowledgeable. It sped up my computer and my teenage son is thrilled because he can play his games again without lagging.

I picked Webroot because I heard a lot of good things about them. When I first started using them I was really impressed with the speed of the scans and the thoroughness. Then one day I got hacked and a virus shut me down. I had to get a whole new computer which I could not afford. I saw an IT person who said Webroot is very goo except for one thing. Their firewall stinks. They suggested Norton 360. I went with Norton 360 and have been very impressed. I tried to communicate this with Webroot, but got no response. I guess they don’t care.

We have really liked Webroot as compared to McAffee and Norton — it is constantly running in the background and seizes on an invader the second it’s detected, not with the once a week scan as offered by McAffee and Norton. PLUS, I was very tired of McAffee (free with the computer) and Norton (free with Comcast) fighting in the background as they seemed to detect EACH OTHER running in the background, sending up FLAGS and WARNINGS and offers to sell you their product to PROTECT you (from their competitor).

Weird, I didn’t have any of the problems others mentioned. I like their gamer mode and the fact they catch spyware other providers seem to miss.

I have tried in vain to find a reliable vendor for Antivirus, Spyware and Firewall.
Webroot, based in Boulder, CO, used to be OK. Now there is a problem with their software. It will not update automatically, is very slow, and the firewall is flaky. The firewall continually crashes. The firewall is incompatible with Google Desktop Search.
Technical Support is virtually non-​existent, with a 1 – 2 hour wait time on the telephone. You can pay for support, but it is $ 29.95 per pop.
Advice: buy something else e.g. Kapersky, or use free AVG Antivirus and Spybot Search & destroy.