Twig Salon

Horrible rushed haircut. Had to go back for a second «fix it» cut. Two tips plus cost of cut and still have a bad modified long mullet. Not at all what I was hoping for. Waste of time and money.

Got an amazing cut from Micah, who really listened and gave me exactly what I needed. I have short, fine hair so not all stylists know how to add texture /​volume but she was perfect. Highly recommend her and Twig to all!

Popped in to see if I could get a bang trim and they worked with me to fit me in. A very friendly Anastasia really took her time making them look great. She even identified some problem areas that most stylists don’t notice. I would definitely recommend her and will be returning.

After a terrible dye job at another salon that left my hair brassy and orange, I decided to come here to achieve the color I was looking for. The stylist I originally saw bleached and toned me, but the toner ended up being far too grey. However, she assured me that the ashy tone would wash out to give me the cool color that I was looking for. While it did wash out, it left a strange green tint to my hair. I called the salon and asked if I could get a partial refund or something and they offered to fix my hair for free the next day. I came in and the new stylist and I talked about what to do and we decided to tone it a neutral yet bright blonde. However, the stylist added quite a bit of yellow, which is the color I’ve been trying to avoid for months and is part of the reason I originally came in. While it’s much better than the greenish platinum, I still don’t have the color I’ve been trying to achieve for months. The stylists and receptionists are very nice, but I don’t think I’ll be coming back.

I’ve seen Haley for 6 years after being recommended by someone who said she’s great with short hair. I love Haley n her cuts. Heather, her partner is great too. A great salon with very talented stylists. Always on the cutting edge!

You have curly hair?
The person for you is Katie @ Twig in Boulder.
She looked at the pics on my phone, she listened to me.
The cut is good and just needs a few tweaks which she will happily correct
when I return next Wednesday.
There is always a trial and error period with a new client and hair stylist.
I am positive it will be perfect as she is truly good.
BTW she washes hair like a pro meaning she massages your head and neck
Absolute Ecstasy.
Thank you Katie for a great experience for a person who waited until they had 4″ of grey before coming to see you.
YOU are awesome.
The only issue is how pricey the salon is.

It was time to find a new stylist (since Ive lived here for years now), so I picked Twig based on Unilocal reviews and the fact their haircuts start at $ 40 (the highly rated Voodoo starts at $ 60 –yikes).
I scheduled an appointment with Carly ($ 40), a young stylist who listened to what I wanted and my styling preferences. I think she did well, but I don’t know if she’s «the one» — hairstylists have it tough, I need a good haircut and a therapist in one person. I would recommend her for a cut, which, after all, is really the only thing I should expect from her.
I like the products the salon uses, R+Co Dallas Thickening Spray is a favorite of mine.
The salon is bright and clean, the ladies are friendly.
The location makes parking a little tricky, only street parking and its proximity to the walking mall means mostly Park n Pay parking.
Someone mentioned reception doesn’t ask you if you want a follow-​up appointment, it threw me off a little too, since I was planning on going back in 6 – 8 weeks. Guess I’ll make my appointment online.
Overall: I do plan on going back to Carly, my cut was what I asked for and I left feeling good.

I moved to Boulder four years ago and was scared as I was leaving a stylist that I loved. I tried two salons in Boulder and neither impressed me. I have curly hair and was looking for someone who could cut it well. On a recommendation I tried Twig. I was referred to Katie as she was apparently a curly hair guru. I was crazy happy to find that indeed she was/​is. Katie is a very gifted stylist both with cut and color. She is open to suggestion but also has many of her own to offer. She is kind and humble. I can’t imagine getting my hair cut by anyone else. She is the best!

This review is for April and the salon as a whole. If you don’t have a salon (or even if you do), GO TO TWIG! The front desk staff is always so welcoming and helpful, they have a ton of great product lines at reasonable prices, and the overall ambience can’t be beat. As far as April goes, she is FABULOUS! Seriously. She is beyond skilled with color/​highlights, and consistently gives me hair cuts that I love and that fit my lifestyle. She asks a lot of questions and never tries to talk you into something you’re unsure about. Also, she made some great recommendations for me to keep my hair healthy and long even in the dry Colorado air; my hair has never been healthier! Go see her… you won’t be disappointed!

I don’t understand how Sara, my stylist at @Twig Salon, had not been used to cutting african american hair. Furthermore, I don’t understand why Sara was tried to publicly humiliate me for my kinky coily hair when she asked out loud to the rest of the salon,
«Have you ever cut hair like this before?»
It was insulting and offensive. When I called, I told the salon I was african american with kinky coily hair. They said Sara would know how to cut my hair. But Sara said to me,

«I have never cut hair like yours before.»
@BoulderColorado, in its never-​ending race to hate the people forced to build this nation.

I love Micah!
I decided to get my hair lightened and the stylist did a terrible job. Basically platinum blonde on the lower half and my natural light brown on the top — there was actually a line.
Anyways I called and made an appointment to get it fixed and Micah did a phenomenal job! I have a natural ombré now and every time she cuts my hair it just looks better and better!
I get compliments on my hair all the time since Micah has started cutting my hair. Plus she’s great to chat with!

I’ve been going to Alicia at twig for a little over a year now after spending a year trying out different salons trying to find someone capable of a great men’s cut. Couldn’t have been happier with the quality of cut, service, and the selection of products and knowledge of the entire staff.

I absolutely love this salon. Chelsea does an amazing job every time and is meticulous.

Anastasia does a fantastic job with balayage, she knows how to reach a very natural effect with the highlights. I am very happy with my new color. The cut is also very clean and precise. Totally recommend her if you want a playful and natural look.

I called in the morning asking if they had any openings for a basic cut around 2. I had lost my debit card and only had checks, so I specified with the woman who answered the phone if checks were accepted.
I was called 15 minutes before my appointment asking if I could come 30 minutes later «because the appointment before me had a lot more hair than expected.» I explained that I had to be back at work, and I had no more than 15 minutes to spare. They made it work and I waited no more than 5 minutes to get my hair washed. The cut was fine, nothing special. Not close to the $ 60 I paid, without tip. The stylist wasn’t too talkative which was fine.
When I went to pay, neither stylist or presumed owner made any effort in asking if I would like to schedule another appointment. I took that as they could care less about having my business. I told the receptionist/​owner that I called earlier and was ok’ed to use a check, (it’s 2015 and I know everyone doesn’t always take checks anymore) and the owner tells me in a snide demeanor she was the one on the phone earlier. Nothing about the 35 minutes and $ 70 I spent there was worth it, besides my hair being in healthier shape.

Finally I have found a stylist that knows how to deal with my hair! Marion is a wonder woman. I have a lot of superfine hair that generally perplexes stylists but Marion always makes me look fabulous. The salon is inviting and welcoming and after three years of getting my hair cut at Twig by Marion I can’t imagine going anywhere else!

Twig is a great place for guys to get a haircut. It’s a bit pricey compared to a supercut or other cut rate chain, but, in my experience, you really do get what you pay for in regards to haircuts.
Enjoy a drink while you wait. Just don’t get too comfortable as the staff at Twig has yet to leave me waiting any longer than a couple of minutes. It was also fairly easy to get an same day appointment as a guy. I can’t say if the same is true for the ladies, but it looks like it would be worth the wait.
Again, it’s a bit pricey, but overall the service that I’ve received at Twig is worth it.

Being new to Boulder and not having any recommendations yet for a good hair salon, I booked an appointment at Twig based on Unilocal reviews alone. And I am super happy I did! I had a cut and highlights with April this past week and the results were wonderful. She clearly takes pride in her work– both her highlighting and cutting were very detailed, she paid attention to each strand as she colored and cut, and I really got the feeling that she cares about her work. I got just the highlights I wanted and a fantastic new cut that I have been checking out in the mirror nonstop since I left the salon. To boot, she was super friendly, as was the rest of the staff. Great salon overall and April rocks!

YES! Finally a hair dresser that listened to what I wanted and did exactly that!!! I can’t remember the last time I walked out of a salon so pleased and didn’t have to go home to make my own changes. Love the atmosphere and professionalism here. Thank you, Rachel! You rock!

Sometimes it’s really hard to find a salon and a hair dresser you can trust, but Twig did a great job! I really felt that Anastasia listened to what I wanted and instead of just going crazy, she would make sure every move she was about to make was OK with me.
Very clean and a cute little place. All of the staff was very nice, offering a beverage and I didn’t have to wait too long (sometimes a problem in salons).
The best part though, was the price! I’m used to shockingly high salon prices in Boulder, but mine was only 40 which really wasn’t bad! I will be going back to Twig for my next hair appointment for sure!

Got a haircut from Rachel for graduation and she did a great job. She not only listened to what I wanted, but cut and styled my hair just how I wanted it.
Thank you!

I am not a woman who normally does much with my hair anymore. I’ve had so many bad experiences, that I’ve become somewhat jaded. I have had some great stylists over the years too, but they always seem to move away, or leave the salon I found them at only to go somewhere else that’s too expensive for me, or they don’t let me know they’ve moved on and I loose track of them and am forced to find someone new. My favorite stylist developed carpal tunnel and had to give up hair styling altogether.
Not knowing any stylists anymore, but needing a hair fix a few weeks before my daughter’s wedding, I looked on Unilocal for recommendation of salons that use organic hair products. Twig was listed with very high reviews. So, I called to make an appointment, asking for an experienced stylist, explaining my upcoming event.
When I came in for my appointment, the place was crowded and the receptionist barely acknowledged me, as she was on the phone. I sat down in the waiting area, which was tiny and uncomfortable, and waited 15 minutes before a girl of about 17 approached me. This girl (I don’t know her name anymore as I’ve blocked it out), who looked to be pretty much fresh out of beauty school, asked me to follow her. I thought she was the hair washer, so I followed her. She asked if I wanted anything to drink and I declined, having brought my own coffee and book with me. Then she showed me where I could find a smock and where to change, saying I should remove my top (really just a shirt of no consequence).
About 2 minutes later, after sitting in the chair she pointed me to, I found out SHE was to be my stylist. Being very surprised at this, I asked her some questions and quickly knew there had been a mistake in the booking of her for me. So, I told her to wait a moment while I went up to the receptionist, where I said this must be a mistake, that I had asked for someone with experience! I was told, in a rather rude voice, that there was no mistake. This was the person I was booked with and if I didn’t like it, it would be 3 weeks before I could get in with anyone else!
Having no other choice, I went back to the girl, but with low expectations. I told her what I was looking for in terms of coloring, I wanted it to look very natural with high and low lights, and to cover my sporadic grey hairs, which are mostly in the front area. I also showed her several photos of coloring, and cuts I liked that were all pretty similar, and I knew these would be possible for my mostly straight, rather lifeless, thin hair. Praying that she knew what she was doing, I let her get on with it.
After all was done, quite nervously, she showed me the final job. I took a good look and was very disappointed at both the color job and the cut. I told her this wasn’t what I asked for. The color looked to be all one shade, despite my having witnessed her using what appeared to be more than one bowl of color. Grey hair was still visible near the roots (and in a few spots totally missed altogether), especially at my temples and part, as though it had been three weeks since I had last had a color job done, and the cut was not that close to any of the ones I had shown her.
I stood up and without saying much, before even removing my smock, I went back to the reception desk to complain of the terrible job this girl had done. The receptionist didn’t even apologized, as she was again on the phone. She just shrugged her shoulders and pointed to the phone. Disgusted, I went and changed my clothes and walked out without paying.
When I got home, I called and asked to speak to the owner. A woman came on the phone. I told of the problems. She asked that I come back immediately to see what was wrong. I told her it would have to be another day as I had a dress fitting in 30 minutes and other appointments. We found a time later in the week that worked for us both.
When I came back, the woman I assumed was the owner and I met. She did say it didn’t look very good and said I would not have to pay for the fix. I told her I didn’t pay for the bad job in the first place. Then, she gave me to another stylist to fix the problems, instead of dealing with them herself.
This new girl, who looked to be in her late 20s, was obviously not happy about having to fix the problems and not get paid for it. However, she did fix the coloring and only slightly managed to give me a better haircut. Afterwards, I tipped her well.
Upon getting ready to leave, the owner came up to me to ask if everything was better now. I said only partly. I said I wasn’t happy that she herself didn’t take care of the problem but had passed me off to another stylist I didn’t know. I also told her that some of the stylists were not professionals, the receptionist was very rude by never bothering to take herself away from the phone when dealing with face-​to-​face clients, that I would never return, and I certainly would never recommend this salon

I’ve been going to Twig for years, and always saw Alicia. She did a great job cutting my hair, and I was always pleased. I decided to treat myself and get some highlights done. I decided to give TJ (Tessa) a try, I walked away incredibly disappointed.
She missed a large chunk front and centre that I had to ask if she could fix while I was still there. She did, but when I came home I found obvious lines where new colour had been applied over old colour and the old colour still showed clearly. The whole job was spotty and striped, for lack of a better description. I called and mentioned I wasn’t quite happy with the job, and she called me back the next day when I was at work. I returned the call as soon as I got off work, but she had left for the day. I asked that someone mention to her that I had called and to please call me when she came in next. I never received a call back from her, or Twig. For the price I paid, I certainly expect better customer service than that.

I choose this salon after I read it was named the best salon in boulder for 2013.
I had an appointment with Ashley and she was such a doll. She was very sweet and took her time asking questions about the hairstyle I was going for. I had shown her a picture of what I had in mind and she achieved it, looks better than the picture if I must say. My hair was down to my mid back and I went with a short bob.
We had great conversation, she’s very easy to talk to.
I can’t wait to go back and get highlights with her.
I highly recommend Ashley, you won’t be disappointed.

Bad customer service, bad people. My wife went to treat herself and came out with a cheap and tasteless haircut, spotty hair color, and they even managed to destroy her shirt with the dye. Instead of being apologetic and seeking resolution, they defended themselves, provided excuse after excuse, and in general acted like juveniles vs customer facing professionals.
Worst part IMO, is that this poor treatment came from the OWNER and MANAGER? These interactions say a lot about the business.
Twig — I encourage you to explain to me or the rest of your potential customers reading this review, what justifies your behavior.

I needed a haircut BADDDD and was too afraid to get it cut down here in the south. I don’t know why but I had this fear that I’d end up with some sort of Southern débutante buffante.
Anyway, my sister recommended Tessa. I hopped into her chair and she fixed me right up. My hair looks great and she even offered to give me her personal number in case I noticed some «thick spots» in my curly mane. How bout that for above and beyond service?
Planning to go back for color next time I’m in Boulder…

I went to get my hair cut here a couple moths ago and I could not have been more pleased!
I have a lot of hair, and I don’t know how many times I’ve gotten a cut that I thought was gonna be short and chic but turned out awkwardly big and puffy in places.
I brought in a picture of the cut I wanted and my stylist Nicole truly knew what to do to achieve it with my hair.
I don’t think I’ve ever gotten so many compliments!
I will definitely go back.
And they do free bang trims!

I did a mess on my hair by coloring it with a box of Revlon. Since I’m new in the area I don’t have a hairdresser… Well, I didn’t, now I do.
I went to Twig and found LIA, and she was very courteous and pleasant and professional. She not only fixed the mess, she gave the best color I’ve ever had. I love her to death!
I’ve been to hair salons in NYC, Chicago, Miami and nothing compares to the service and quality I received here. Thanks!

I needed to find my go-​to stylists since moving to Boulder and am pleased to have hit the jackpot on my first try!
I visited several different salons while researching where to get my hair done and really enjoyed Twig’s overall atmosphere. They didn’t carry Bumble & Bumble as I had hoped but wanted to give them a shot anyway.
I’ve only gotten a haircut here so I will have to review again after a color service. Anyway, I let the receptionist know that I had wavy, thick asian hair. She recommended I see Ashley, who charges $ 45 for a cut. $ 45 for a cut is a DEAL in SF and I was a bit suspicious about this. However, once I was in the salon it was really nice.
The salon is bigger than I thought and Ashley was super nice. She didn’t use an assistant (which is one less person to tip) and I was intrigued when she told me that she did both color & cutting! Not what I was used to, but I kinda dug only having to see 1 stylist.
Anyway, the cut was exactly what I wanted and I left feeling excited about my hair and really good about my decision to try Twig out. I purchased some product that Ashley recommended and ended up loving that, too!
One more thing — I did find it interesting that people mentioned the receptionists being less-​than-​friendly. I didn’t really think too much about this at the time, but I had a similar experience where I felt as if the girls that sat at the front desk and checked me out were just totally unfriendly. I was not greeted warmly and when I asked for water I never received it. In all honesty, they kind of treated me as if I were an inconvenience of some sort. My stylist was way friendlier than they were. I used to manage a high end salon in SD and we knew that the front desk was the most crucial part of a salon — it is the first and last thing clients encounter during the salon visit.
Other than that, I really enjoyed this salon and look forward to my next visit.