Restaurant Runners

Really blown away by the customer service. Recently I ordered and the place I ordered from forgot my poppers. They offered to redeliver with no extra charge and a 25 $ bonus coupon for next time use — but I told him to keep $ 5 just for being so accommodating.

We ordered from a local restaurant through the Restaurant Runners website. It arrived but was missing items. So my wife called to get resolution. The man who answered the phone at first said he could not help us because we did not order from the site. When we said we did and we had an email confirming the items ordered. He then offered to redeliver those or refund those.
I picked up and identified myself and explained that his resolution was fair, but that did not fix the bad experience for us. I started to say if he delivered the rest of the food I would have a cold meal… He cut me off and started ranting that Restaurant Runners is «just a delivery service» and it was the restaurants fault. I had to ask him to speak civilly to me.
I then explained that if I waited for the rest of the food my first delivery would be cold. Then I went on to explain that the real issue was the experience and that so far I was extremely displeased with the way he was handling the situation. I asked him to identify himself. He said his name was Jamon and he was the owner.
He then proceeded to tell me again how his company was not responsible until I asked him who I paid. The payee for my charge was Restaurant Runners. At that point he asked me what I wanted and I said, «how about a $ 20 credit for my next order.» He put me on hold to check my order amount and agreed to refund $ 20 to my credit card.
The experience was thoroughly unpleasant and he clearly did not understand customer service. I was trying to help by explaining that as a middleman he was taking responsibility for customer satisfaction. I should not have had to argue at all. I thought the affair was over and vowed not to order from this unpleasant man again. Then we got another call.
The restaurant called to apologize. They offered a refund or redelivery and apologized profusely. Ah, real customer service at last. With a little prying we found out that Jamon had called them 3 times during the past hour leaving messages and demanding $ 25 be paid to Restaurant Runners. Unbelievable that he would demand that from the restaurant plus $ 5 for what? His time?
Restaurant Runners is a small business in Boulder, CO. While I wholeheartedly endorse local business I cannot recommend this company at all. Jamon as the owner represents the entire company and clearly demonstrated his perception of service and his company’s responsibility (or lack thereof) to the customer.
This service may have been good once, but if you want your meal experience to be a good one find someone else to deliver your food.

I used restaurant runners to deliver food for a birthday party, and I have to say that the hour and twenty minute wait was a little long… but still appreciated the service! I do think they can improve their mobile app, however, as a funky address populated the delivery address field and even after correcting it, that same address must have popped up on the driver’s interface as he went to an address about 10 blocks away… definitely added a lot of time to our delivery so our food was lukewarm. Again, appreciate that they did the running… but would definitely like to see how they can improve their process to improve delivery times.