Performance Bicycle

I think I got a great deal on a bike a couple weeks ago and since then have bought some misc items and taken my older bike in for a tune up…
The tune up was such a rip off, it cost almost half as much as the new bike! I asked about the labor charges and the cashier was so rude to me, like how dare I ask?
I am a high paying customer and have the right to ask what I’m paying for.
For this reason I will not go back there.
I feel very ripped off and belittled.

I took my bike in for repairs after trashing the dérailleur on the trail — not the first time I’ve taken it there. As always, the staff was helpful, knowledgeable, friendly, and attentive. They returned my bike a day earlier than promised and it’s literally working like new, for less money than they estimated. They will honestly only do repairs that are needed and will give you the facts to decide what needs to be done.
While I was discussing what was wrong with my bike, I overheard another customer talking with another employee about the repairs needed on his bike. The service rep was patiently explaining how the customer could do the repair himself, saving him lots of cash, I imagine. I’ve had the same experience myself on other visits. It’s this type of service that makes me feel like the Performance staff are partners in my cycling life. I’ve been intimidated at other shops in town, but at Performance I always leave feeling good.

Very friendly, honest, and knowledgeable staff.
Lots of parts for your bike at a fair price. Check out their bin of on sale goodies too.

Great bike shop. They were having a pretty good sale this week. Attended a workshop with Sean and learned a lot about derailleurs, gearing, and brakes. Overall awesome service!

Yes, it’s the Walmart of bicycles, the bane of local bicycle shops. However, the staff here is fantastic, especially Sean and Mike in maintenance. The service, and customer service, experience is on par with any local bike shop.

Will fixed my tires in record time, and all the while he sustained a perfectly light hearted conversation with me an my cousin. Melanie was a drop of sunshine at the register. Excellent experience all around!

Finally a bike store/​shop where you are greeted with genuine smiles and great customer service!
I’ve visited many a bike store (in New England & out West) and am so happy to have found myself here.
The employees treated me with respect and even the mechanics showed patience and compassion which I greatly appreciated. I will definitely be back for all of my bike needs.

I have had a string of fantastic experiences in this store as of late.
You’ve got a lot of choices when it comes to bike retailers in Boulder. When I was in the market recently for a new carbon road bike, I checked out a good many of them. While each one had reasonable customer experience and a nice selection of the usual suspects (Cannondale, Trek, Specialized, Giant, and so forth) I always felt like I was being talked down to, even though I’ve been cycling for 25 years and know my way around a bike. And there wasn’t all that much difference in the bikes as long as you were comparing apples to apples.
Performance carried a brand or two that I wanted to check out, and I wasn’t expecting much in the way of customer service, which was OK. And then…
…I had some of the best customer service I’ve had in ANY retailer over the past decade. Tom spent a great deal of time with me on a Saturday morning going over the bikes I was interested in in detail. He was friendly, approachable, and really knows his stuff. By the end of the day, I had purchased my new bike and was tickled with the overall experience. A few weeks later Tom did a fitting for me (included with the purchase of the bike) and I have to say it fits me beautifully.
What makes Performance even more compelling are the PRICES. Maybe it is because they are a nationwide dealer with significant buying power, but their regular prices are pretty good, and their sale prices (which happen all the time) are fantastic. I ended up with an Ultegra-​level, full high-​mod carbon ride for just over $ 2K, and no, not a «house brand» bike. Prices on clothing and parts and accessories are great, AND you can also buy on-​line and have things delivered to the store. Not to mention they’ll give you back 10% on your purchases in store credit if you sign up for their membership program.
I also should mention I had similarly positive experiences with Nathan and AJ.
I realize this sounds like an unqualified rave, and perhaps if you’re looking for something ultra-​high-​end this isn’t the shop for you. But for the 99%, I think you’re doing yourself a disservice if you don’t check out Performance.

Third time’s a charm?
Customer service much better this time around with several of the employees taking time to help us out. Each person we dealt with were patient and friendly. Since we are starting out and do not know all there is to know about bikes/​biking I am sure this requires a ton of patience and they had it.
Also, I went with the Scattante W330 and it has been an amazing bike so far and for a reasonable cost :)
Quick and friendly service, yay!

Let me start by saying, I wasn’t buying a bike here, my girl was and I was along for the ride. The staff seemed very friendly and helpful (as any retail staff should be), but they were also knowledgeable in helping fit the bike and other must knows. Some of the customers there were a bit rude, but they are probably the bikers who don’t follow the rules of the road anyway, so I wouldn’t expect them to follow common courtesy life rules either. If I ever end up getting a bike, I’d prob check these guys out.

The state of my bicycle was an embarrassment. She’s so good to me Spring through Fall, but I am a neglecting parent. She sits out in the cold through winter braving the elements, rusting, and collecting bird-​poo.
When I wheeled my little tike into the local Performance Bicycle Shop she had a flat tire and needed some care. No appointment necessary, the spiffy, friendly, and handsome workers quickly took over and in a matter of 10 minutes she was back good as new (Bird-​poo wiped off my seat, and everything!)
My total? $ 15! She got a new wheel installed, a good wipe down, some oil on the gears, and presto! She was lookin’ good and more importantly riding well. I was encouraged to come back again when I had time to take advantage of my free tune-​ups (since I purchased my bike there).
For now I’m back out on Boulder Creek enjoying the Spring time sun. *Bling bling*

These guys were really great. People keep saying they were «intimidating» but I didn’t get that impression at all. I bought a vintage 1960s bike on craigslist (I know NOTHING about bikes) and was having some chain problems. I came in and asked about it first, they were very helpful and answered all of my questions politely (even the dumb ones!). I brought the actual bike in a week later, and the repair guy took a look at it and said they would call me when it was fixed. I expected it to be done in a few days, but they called me two hours later! I went to pick up the bike and it is in perfect tip top shape now, cheap repairs, and the guys were very nice. I would definitely bring my bike back here in the future.

Friendly staff (this is the best part about this store). This is a great little boutique bike store that has what you’ll need to get around, but it doesn’t have a huge selection.
Location is convenient and prices are reasonable.

Overall, this bike store is great if:
1) You know exactly what you want
2) You don’t need help from an associate
3) You are cheap like me =)
Those issues aside, they have a liberal return policy, they match any price, and the sales associate was honest enough to tell a customer to come back next week during an anniversary sale.
I picked up some bike shorts with gel padding, a helmet and a tail light for 90 bucks. Not bad. Will have to see how the shorts hold up.
One other thing; I did not see any Specialized Bikes for sale… Good thing I got mine in CA.

Best prices when there’s a sale. Don’t expect a lot of sales help but my neighbor has had his rear wheel repaired free for the last year each time he’s had a problem so he loves them. They do honor their satisfaction guarantee even if their sales folks get surly about it sometimes.
I exchanged a pair of sunglasses one time and the sales guy hinted that I shouldn’t have bought them in the first place and that I should expect them to break again. When I asked him what I should do, he just shrugged his shoulders like he could care less.

This is a non-​botique bike shop in Boulder. I think it’s important to have a place where you can buy bike parts and accessories at reasonable prices. I think I have sume sort of cures. Everytime I go to check out, a slow-​moving line immediately forms at the register in front of me. Anyone else have this problem?

Though they sometimes have good prices, the service, selection, and availability are poor. They do not sell high quality stuff. However, if you are looking for a bike to store in your garage as a decoration, this place is for you.