LensCrafters Optique

I went to the Boulder store recently and received first-​class service from their staff. Christine spent a huge amount of time patiently helping me choose frames and walking me through insurance benefits, etc. There was some confusion with available colors for the frames, and she did her best despite confusing information coming directly from corporate. (Website said one particular color was available, but later said it was not. Poster in the store showed another particular color, but computer wouldn’t let staff order that one for some reason. Three remaining available colors, which staff said differed from each other, were all called by the same name.) The next day I spoke to someone at corporate on their customer service line, and they really listened and spent time with me as well trying to help. Ron at the Boulder store graciously offered to try to special order my frames for me. Everyone at LensCrafters really bent over backward to make me happy, but in the end, what I wanted was just not available through this company. (The maker produces it, but LensCrafters just doesn’t sell it – not the fault of the folks at the store.) I ended up finding what I wanted elsewhere and regretfully cancelling the LensCrafters order, and the staff at the Boulder store was even wonderful and professional about THAT part. I would definitely recommend this store to friends and family, and I would definitely go back there to buy in the future.

I had a great experience at this LensCrafters Optique. I was helped by Elliot, who was friendly, professional, and very knowledgeable! Would definitely recommend this location to a friend…5 stars!

Major problems and delays getting a pair of sunglasses made there. I informed them when I first went in that I had a difficult prescription, but they said it shouldn’t be a problem. Spent a good deal of time picking out a frame with an associate. Next day, they tell me that their lab said they couldn’t make my lenses and that frame and I had to come back to pick out a new pair. I did so and waited a few weeks. When I called, they first told me that they didn’t like the way the lenses were cut or shaped, so they sent it back. Then later they said they lost the frames in transit, but could order from another store with different colors on the replaceable arms for my Oakley frame. I said the colors really didn’t matter (it originally had grey and red arms you could switch) and said I was fine with getting another pair that had blue instead of red. After a little over a month, they call me and tell me the frames will ship shortly. They finally came in, but they were the original colors, so I don’t know if they were making up the story about the frames to cover for the delay or what.
I would not be as upset, but one associate offered me a discount or incentive to «make up for it» after the initial snafu with the wrong frames. I never received any of that, and subsequently, no one apologized or offered anything for the inconvenience. It’s not that I was looking for freebies, I just wanted an honest explanation.

Great selection of frames. Superior customer service. Mike helped us pick out glasses and then created a collage of photos that displayed how our favorite frames looked. He was knowledgeable, friendly, and patient. Will return for all my eye ware needs.

I LOVE, LOVE this Lenscrafters! Mike, the manager is absolutely the best, most knowledgeable and caring individual I have met in any company I have visited. It is because of Mike and Dr. Monica Mortenson, who is also amazing, that I will continue without question, to get my eyes checked there and buy my glasses from them. By the way, I found many more selections of top line eye ware here than in any other store in or near Boulder, Colorado. Of course what they have at this store is really amazing people, as well as an Optometrist, Dr. Monica Mortenson, I felt was really reliable and knowledgeable, and caring, as well as all the most fabulous frame styles you could ever want, that many other stores do not carry. The other fabulous thing was that although they have their own in house insurance plan, which I recommend, I already had VSP and I got a 40% discount! Highly recommend this Lenscrafters!!!

I’ve used LensCrafters in other places (IL, MD, PA) and always had a pretty good experience, but not here. They get one star for getting the prescription right, one for friendliness. The rest didn’t work so well. This is not a location where they make up your glasses locally. They told me 7 – 10 days, but in fact it was nearly two weeks. Worst of all was the sticker shock: nearly $ 800 for a pair of glasses? It was not a complicated prescription and I did not choose a high-​end frame. They break out as individual costs so many different line items that should in fact all be part of a cheaper package. I won’t go back here, there are many better choices in Boulder for eyewear.

Great location and super friendly staff!
Not as wide of a selection as I’ve seen at other Lens Crafters however they do have decent array of upscale frames.