Kelly Eyen – State Farm Insurance Agent

I was in a hit & run accident on Saturday, 11÷1÷2014. I filed a claim with State Farm that day and filed a police report, etc.
Monday, ¹¹⁄₃ I was told I didn’t have coverage (at all) because my credit card had been declined for payment on ¹⁰⁄₈ (it was replaced because of the Home Depot data breach). State Farm claims they tried to call me, but I never received a call. They claim they sent me a letter notifying me of the cancellation, but I did not receive a letter from them. I did receive an email, but it apparently went to my Spam folder. The first notification I had that my policies had lapsed was the phone call on ¹¹⁄₃ related to my claim.
Also on 11/​3, they said if I paid the premium immediately the policy would go back in force, and would be covered. I gave them new credit card information on ¹¹⁄₃ and they charged my card that day (the charged showed up as pending on the credit card website). On ¹¹⁄₄ and 11/​5, I checked back with them and they told me that once the payment had cleared that the claim would be covered.
On 11/​6, the payment finally clears and I then receive an email stating that they are denying the claim. Since the payment was made on 11/​3, it was too late to put the policy back in force, so I would have to pay for the damages and State Farm would not cover it at all. I went into the office to discuss this, and was told that the last date I could have made the payment was ¹⁰⁄₂₉.
I had not had a late payment with them since 2005, and have never filed a claim. Had they actually contacted me I would have given them new payment information immediately. Instead I am left with the expenses from a hit & run accident.
Kelly Eyen was of absolutely no help at all during this entire process. They best they could do was say «sorry» when I showed up. This is the only time I have ever tried to actually use the insurance, and it as been a complete debacle.

We have several policies with Kelly. I’ve found her to be extremely responsive, thoughtful and available whenever we have a question or concern. During the last major fire, which came very close to our home, Kelly was on the phone offering a us place to stay if we were evacuated. I would 100% recommend her!

Kelly and her staff are always responsive and kind. However State Farm customer service in general is proving to be among the worst I’ve ever experienced. A simple change in policy takes months to execute. It’s extremely annoying to have to babysit and continually check up on the progress of such a simple change.

Kelly and her staff are very nice and are always able to answer all of my questions.

Kelly and Denise have been really great. I get a personal phone call about our Boulder property if anything ever comes up and before it renews each year. When they found out we were expecting they sent us a baby book, and we’ve never even met in person since we live out of state. We appreciate the personal touch.

Kelly Eyen was recommended by my business insurance broker as he uses her for all of his personal insurance needs. She has spent countless hours going over my various and complicated policies including life. long term disability and umbrella. When the four mile canyon fire happened, she sat down with me again to make sure my house in North Boulder was adequately covered if a fire were to ever occur. I could not recommend her more highly.

Kelly was very rude, she did not seem to want my business. I have move my polices to another agent.