Caliber Collision

Full disclosure, I did not end up having my repairs done here. First impressions, both times I visited the parking lot was so over parked I was afraid I might get scraped up by parking there. Interior has a bunch of different businesses, unclear who to talk to. No greeting from receptionist. Eventually someone came out from a side office and asked if I needed anything.
The guy who assessed the damage to my vehicle was clearly technically good. He suggested I grab a tea in the office while he looked things over. They didn’t have sugar, didn’t seem to care that it mattered to me. Petty I know, but it adds to the flavor of the place.
I asked how long the work would take. They estimated 20 business days. I had another quote from a different and very reputable shop, their estimate was 10 days for exactly the same work. Apparently these folks only work 2.5 hours per day on each vehicle.
I imagine they do a good job based on the reviews, but not an enjoyable lot to do business with.

Broke my bumper and tried to get into Abra in Boulder, what a fiasco. My insurance company USAA (amazing company) suggested Caliber. They are super! Got my car in quick and pre-​ordered the parts. They ended up having to order 3 bumpers until they found the right one. David went the extra mile to make sure it was right. Total time in the shop was 2 days and the work looks great. If you need anything done, choose them. BTW — free coffee in reception.

Great service, Car looks brand naw. Nothing taken from my car. James kept me posted every step of the way.

Thanks for a great job on fixing my car. I appreciate that you honored a warranty from over 18 months ago. I am so happy to have that noise and rattling gone. Thanks again.

Top-​notch service in all aspects. My biggest praise is for the amazing customer service, primarily from Tyler. From start to finish, Tyler was in constant communication with me, giving me updates via phone on a daily basis, and updates via text on a daily basis as well. I knew everything that was going on with my car and he left me feeling great relief during what would have been a much more frustrating time. When I dropped the car off on a Monday, I was told I’d get it back on Friday unless other problems were detected. When other problems were detected, Caliber nonetheless went above & beyond to still get my car back to me by Friday. Now that’s what I call commitment and integrity! A+++ for Tyler’s customer service + office staff. This guy needs a promotion. It is rare to find such care and consideration with customer service.
Oh yeah, and the repairs on the car were excellent! They even went out of their way and spent a couple extra hours buffing and waxing the car for me. It looks, drives, and feels better than it ever has. Thanks Tyler & Caliber !!!

I had a truly amazing experience while my vehicle was in the care of caliber collision. The staff was amazing! Especially Allen! He was phenomenal! He was extremely personable and knowledgable. I felt comfortable talking to him about my vehicle and I KNEW he wasn’t trying to work me over or give me any false or sketchy information. I’ve been burned by auto repair shops in the past, but the staff at caliber collision off of arapahoe gave me peace of mind and made me feel at ease with my vehicle in their care. Tom was great! He was prompt with calling me back in a timely manner and gathering information while my car was in the shop. Thanks Tom! And of course Dustin! He was kind enough to drive me back to work after I took the bus to the shop on my LUNCH BREAK! Thank you so much! He was incredibly professional and easy to be around. Thank you to all the staff at caliber collision in Boulder!!! I WILL tell my friends all the positive things I experienced! Thank you caliber!!!

Dropped my car off Tuesday, was told it would take 4 –5 days to fix the car. Picked the car up Friday, only to find that they put 450 miles on my car over 4 days. Very disappointed with the ethics of this company. The repair looked great, but was it worth knowing that someone took my car from Boulder to Vail twice (100 miles each way) without me knowing? Wow. The Press has been notified…

We had a minor accident and needed the front bumper replaced. I had it in the afternoon of Tuesday 02/​03/​2015 and had it back earlier yesterday, 3 days earlier than I expected, I paid about $ 300 less than I expected too. Thank you, Alan and crew!

Best customer service I have ever received!!!
Every person who works at Caliber Collision is helpful, patient and knowledgable. Their follow through and communication is impeccable.
Superior service!

These folks did a quick estimate with a warning that door damage might require more than originally thought. (It did.) They coordinated with our insurer and delivered our van back on time and in wonderful shape. The communication throughout the process was excellent. I’d certainly recommend them.

Dan!!! Thank YOU for your help yesterday!!! If we ever get our truck beat up enough that we have to take it in somewhere… YOU ARE OUR GUY!!!

This place will destroy your faith in the human spirit and simple, social conventions like promises. Caliber pledges to complete an estimate by Tuesday; plan on receiving it on Friday. When vandals apparently scratched my car’s hood, Caliber didn’t detect it until delivering my car back to me. That delayed the return of my car by an additional two days — after having gone without for nearly two weeks. The bodywork on the car was fine. Caliber’s customer service, however, needs steep improvement.