Boulder Neurosurgical & Spine Associates

Please do not go here!
My boyfriend had a horrible experience. My boyfriend was referred here from his doctor after getting an MRI. So my boyfriend had to take off work (keep in mind he doesn’t make the kind of money a surgeon makes) again. My boyfriend had printed and filled out his paperwork prior to his appointment and when he got to his appointment on time they told him the doctor was in surgery with another patient !! Three hours later they finally saw my boyfriend only to tell him what he dreaded. My boyfriend has a list of so many back problems he’s had these problems for over a decade now. He’s had injections before and two back surgeries as well. But Doctor Beasley wanted to recommend him get injections. She was trying to tell him «we want to try everything we can before surgery…» She’s just another doctor that doesn’t care and wants to waste people’s time and money! I made sure my boyfriend told them of his frustrations. One of the worst customer service experience I’ve ever heard of by far !!

I had 4 level c-​spine fusion in 2012 (c3-​c7) and was impressed with the competence and warmth of all the staff and docs I met with. Pleased with the outcome, too.
However, I have a degenerative spinal problem and have been recommended to have additional fusion (c7-​t2) and am quite concerned about this.
However, the PA’s Mike and Sarah have been great, Dr. Nelson took the time to listen to me. I emailed additional questions Thursday night and was told the staff wouldn’t be in on Friday, but I got an email Friday responding to all my questions.
So, email to
is working, responses are prompt, office staff has been patient and response, medical staff is superior.
While I think I need a second opinion, my regard for these folks is very high.

I couldn’t agree more with the previous review. This office has the worst, most incompetent medical staff I’ve ever encountered. I went in to see Dr. Mason. He seemed reasonably friendly, but was more concerned with teaching his resident doctor in training than giving me attention and care. He requested a cat scan. I then spent over an hour waiting for the receptionist to stop flirting with the coffee delivery guy and focus long enough to actually order it. Meanwhile I was the one who had to stand there making phone calls to find a facility that had the right equipment and took my insurance, which I did. I gave her all the info and she said they would call it in and get approval within a week and confirm back to me. 3 WEEKS went by without a single word. When I called back to check, they took my name saying they’d call me back, then never did. When I called again, they said I wasn’t in their system and they had no record of my visit! When I insisted I had, and explained the details again, she said, laughing, «Well, Dr. Mason’s been a bad boy and hasn’t kept up on his paperwork.» (Even though she was the one who entered me into their system!) I said, «Excuse me, but I don’t find the matter funny. This is a serious neurological issue and your handling of it is bordering on negligent incompetence.» She didn’t apologize. Even worse, she told me AGAIN she would call me back and NEVER DID. It took no less than 6 calls and being handed off to 3 different people to get someone to act, and when they told me it was all set up and approval had been faxed to my facility, it turned out they STILL HAD NOT DONE IT. It took two more calls.
I left two message for the office manager, explaining the situation, asking for her to address the total failure of her office, and neither was returned. Then, after I had my scan results sent back to BNA, and called to schedule a follow up, they couldn’t find the cd. They told me they’d call back. Guess what? They NEVER DID. I couldn’t be more disgusted, or feel less respected or cared for, than I did with these CLOWNS.
Finally went with another doctor and another office. Figured I would let BNA know one last time, in case someone there wanted to address it. Found an email on their web site and sent an email. Guess what? Their general contact email is «configured to reject email from anonymous users»! If it wasn’t such a tragically horrible FAIL, it would be hilarious.
Your message to
couldn’t be delivered.
needs to know who you are before it will accept your message
How to Fix It
Contact the recipient (by phone or instant messaging, for example) and tell them to ask their email admin (or group owner) to configure the recipient address to accept messages from you.
This error occurs when the recipient address (mailbox, user, or group) is configured to reject email from anonymous users.
To fix the issue, the recipient’s email admin or the group owner must either add the sender’s address to the allow list for the recipient email address or turn off the recipient’s setting that rejects email from anonymous senders.
This issue can only be fixed by the recipient’s email admin or the group owner.
For more information, see Error code 5.7.12 in Exchange Online and Office 365.