Avis Rent a Car

Horrible!!! I rented here because it was convenient. But it took me 20 minutes to get the guy to give me an honest quote (he kept trying to charge me twice as much and then, after 20 minutes, says «Oh, I was going to charge you for two days instead of one!» Printed out the bill and then still charged my credit card $ 15 extra for no reason!!! The car was clean but not maintenance (the screen kept popping up with a «oil change needed» warning every few minutes. Horrible customer service and dishonest business practice practices. Would give it a 0 rating if it was an option.

Literally the worst customer service I have ever encountered. I reserved a car three weeks in advance for 9am on Saturday morning, but when I arrived they said they couldn’t promise me a car until the agency closed at 1pm that afternoon. Worse, the agent did not even acknowledge my presence (I was one of two customers there) for over a half hour, and when he finally did he hardly even apologized for the inconvenience. When he finally got me a car an hour later, he made it seem like he had done me a huge favor, even though it was pure luck that another car had just been returned. Oh, and he tried to charge me an extra $ 60 for them to fill up the gas tank for me, a service for which I did not ask (he said I chose that option when I reserved the car online, but that was not even an option on the website). Next time I’ll walk the extra mile down the street and go somewhere else.

Lots of family in town using all our car space, and I needed a car for a family emergency. I remembered that I had a coupon for a free rental as a result of a class action lawsuit against this company. After renting with them now I see why someone was upset enough to sue. There were only two of us trying to rent here, and it took 30 minutes to get a car. The antiquated computer system seemed confusing to the staff, who kept having to call supervisors and the national number to get it figured out. Even though I and the other gentleman had already booked online, we were both given much higher rates. It seemed vet complicated to have to get this worked out, and I ended up having to talk to customer service myself. I won’t be using this company again, back to my usual Enterprise who always has their act together.

I had a really good experience renting a car from this Avis location. My family was planning a road trip to Utah and their online reservation system was really convenient and easy to use. The fee was actually cheaper than some of the other companies I looked into.
What I liked about this location were the convenient pickup hours and how fast it was to get the car. This Avis location allows you to pick up on Sundays whereas some of the other places in Boulder are closed. It also didn’t take forever to fill out paperwork. The man behind the desk found our reservation, filled out the necessary paperwork and showed us to our car. It probably took all of 15 minutes.
The car itself was new, clean, and spacious. Quick and convenient I would rent a car from here again!