ABRA Auto Body & Glass

I was directed to this shop through my insurance company because this is one of their network shops. I was drawn to this because Progressive said that they have a faster repair time than most shops and that they would warranty my repairs for the life of my owning the car. This sounds like a good deal right? My car was originally brought to them on June 9^th. After weeks of delays and excuses, and more damages either found or created, I was told that my car was ready on July 23^rd. More than 30 days after the initial repair. The first promise by date was June 30^th. When I arrive to look at my car it was disgusting to say the least. The color match was not even close and could be seen in daylight and clouds, there were dents, door dings, and scratches all over the car that were not previously there, the back paneling was put on in a rush, and the leather seat in the front, and been damaged and then very poorly repaired. This is when the finger pointing started from the Tow company, the body shop, and the mechanical shop they use, Repair Masters. Once it was determined that I was the only one who would not be paying for it, they finally repaired the car. It was finally returned to me on August 3^rd. 64 days after my accident. When it was returned more deep scratches were on the car, and the back seat had been destroyed. Someone had put something very heavy in the back of my car, broke the seat belt buckle, making it unusable and sharp. Then my car had been stored with the seats folded down. allowing the seatbelt buckle to cut into and destroy the entire back seat. Again finger pointing between ABRA and Repair Masters. It took 4 more weeks and finally my car is repaired. NEVER take your car here. The had to remove the manager that was there previously and place another manager that takes on problem stores in the area because this location must have had many other problems. Had I not been steered here by Progressive I would have never taken my car here. Next time I will take it where I want!

I had an exceptional experience. Fast, good service, car cleaning, took only two days and nice people at the desks.

Went to Abra Auto Body for an estimate and waited 5 minutes at a desk for service and then they sent me to another desk where I waited another 5 minutes where I was eventually rudely told they don’t do «walkins» and would need an appointment.
Went to Boulder Bump Shop where they showed much courtesy and promptly provided me an estimate.

This is the first time I’ve provided feedback on Unilocal about any customer experience. I feel compelled to write because the experience was bloody awful.
ABRA has tried to collect a $ 1,000 deductible from me and my wife despite the fact that my insurance company paid the job total in full, as confirmed by ABRA’s bookeeper and my insurance company. I went over this repeatedly with their rather contemptible general manager. I demanded that he cease and desist all collection efforts. Instead, eight months after the shop was paid in full, he claimed that we owed the money, made up stories — none of which he could substantiate with any documentation — to support ABRA’s bogus claim, dinged my credit and my wife’s and referred it to a collection agency, who have threatened MY WIFE. She doesn’t even own the car and had no dealings with ABRA with a judgment. so we may have to go to court.
In addition, ABRA didn’t actually finish their work. I picked up the car even though none of the work on the scratches that was promised was done. I trusted ABRA when the shop manager told me to bring the car back and finally, when I could and did, they gave me an estimate for $ 1,000. Ironically, ABRA’s website promises the following:
«We make sure your expectations are met with superior customer service…
You will drive away with the satisfaction and piece [sic] of mind you deserve.»
What a joke. i’d have to say my expectations were not met and their customer service is abysmal. We have had no satisfaction and instead of peace of mind we have been repeatedly harassed and basically treated like deadbeats. For the better part of a year now, this has been incredibly distressful and worrisome. I have spent hours and hours on this issue without any satisfactory resolution, even though I am a repeat customer and a senior citizen.

Let me start by saying this is the first time I’ve ever provided feedback on Unilocal and I am not the kind of person to be overly negative but…
I was referred to Abra through my insurance company and took their advise on good faith. Bad mistake. They insisted on «repairing» the hood even though a replacement would have been much more professional and ultimately have lead to the job being done the first time as opposed to the 3^rd time and its still not right. Went to pick it up after the initial repair and noticed a handful of issues including overspray and chips in the clear coat, on the freshly painted hood! Also, it looks like they buffed through the paint on a corner of the door and just clear coated over it?! They acknowledged the mistakes and scheduled a fix. Upon picking it the 2^nd time I noticed after popping the hood that they had stripped the paint off and dented the holes in the hood framework (apparently from mounting the hood on the paint rack). This was immediately acknowledged as poor workmanship on their part as if nobody thought I would ever notice. WTF?! When I went to pick it up after the 3^rd repair I noticed yet another issue. Huge scratch through the door from removing the plastic used to shield it from overspray. Also the clear coat on the re-​painted hood was peeling off a corner. They yet again acknowledged the poor workmanship as if it happens all the time. I just received my car back after 4 trips to the shop and what do you know, another issue. Apparently painting only half the panel where the scratch was, was considered sufficient… super obvious and clearly a half-​assed job, no pun intended.
Bottom Line: If you want the job done right the first time, don’t go to Abra. After four times to the shop the repairs are still sub-​par. The only saving grace is that they acknowledge the fact that it’s sub-​par and pay for a rental.