Jazzercise

First introduced to Jazzercise as a high school P.E. course, I’ve been attending Jazzercise on and off for the past 20 years – in Boulder Creek especially. For the past two, I am a regular Jazzerciser here in Boulder Creek. It has truly become an essential therapy for me, both physically and emotionally. Not only has it consistently relieved my stress (working 50 hrs a week and a mother of two young children), it provides physical relief as well. Having general body aches and migraines at too young an age (due to scoliosis, compressed disks and a few bone spurs), for me, Jazzercise has been effective for relieving the associated pain… proving that if you rest, you rust! Though all the locations in the San Lorenzo valley are great, in Boulder Creek specifically, the instructors and owner are like at no other location I’ve had the pleasure of attending; they are welcoming, humorous, genuine and supportive of each student in their personal fitness endeavor. Each instructor (the owner included) offers a different style and element, unique to her personality, making the whole experience joyful, motivating, and something that I look forward to each day. Thank you BC Jazzercise!

Class instruction is excellent, customer care is subpar.
Instructors are energetic, upbeat, well-​informed and fit. They offer friendly banter during class which gives it the small-​town feel, but also cue the movement as you go along. I’ve attended Jazzercise on and off for nearly thirty years, and when I returned after a hiatus I noticed that some of the cueing could be better, especially for the beginner or someone unfamiliar with particular routines.
The negative experiences with the Boulder Creek Jazzercise group are mostly a result of poor management. Upon attending my first few classes I was pressured to sign up for an ongoing monthly fee, but never asked how I liked the class or assisted to find weights, mats, etc. A couple weeks later, I brought a friend to class who immediately signed up. No one ever acknowledged the referral (even the group «owner» whose bottom line just increased). Within days I brought in another friend who was pressured to sign up but was never asked how she liked the class or assisted as a new client. I found this very rude and conveyed a presumption of patronage rather than appreciation for new clients.
Shortly after that, I arrived at class to find that random classes had been canceled, but the monthly fee remained the same. When I requested a calendar listing of the updated schedule, I was told there was none. So I guess we were just supposed to dig a pen and paper out before class and jot it down somewhere? The changes were not available on the website or by any other means.
A few days later, I arrived for a Sunday morning class only to discover that the class duration had been slashed in half, without notice, although — you guessed it — the monthly fee remained the same.
I finally complained about these and other inconveniences and was reimbursed $ 19 by the group owner: Half of one month’s fee. A check in this amount was dropped on my mat during class without comment — not exactly stellar customer service!
Bottom line of review: Instruction is excellent, customer care needs improvement.
P. S. For anyone who may not know about Jazzercise, it is a dance/​aerobic fitness option developed about thirty years ago that seems especially suited for women. The choreographed routines are set to popular music. Instructors buy into the franchise and offer classes using the template for dance and strength training that Jazzercise has trained them to teach.