Public Storage

Had to get storage in a hurry so I rented a large unit form this location. Price was expensive but ok, I own that…
The «fill in» manager is definitely a hard sell lady– piling all sorts of «extras» on to you without listening to what you are saying. Probably on some type of commission I suspect. Not terribly helpful– more interested in getting the unit signed up and the money…
Attitude/​personality? Ok I guess – not terribly impressed but at least I do not have to deal with here too often. Won’t be staying here too long – already looking for cheaper units and better customer service attitudes.
Not bad, but definitely a ways to go to reach an enjoyable experience.

Corey we very helpful and informative. I appreciated his knowledge and cheerful attitude. He made what seemed like a difficult situation, very smooth and easy. I would recommend this location to everyone.

We just moved to Bothell from Fort Collins, and we’ve only been using PS two months, but we’re happy so far. Great service from the staff, fair pricing, clean unit. So nice to have one less hassle while we settle all the other stuff from our move.

I reserved my unit online and noticed at a later date that the price went down. Chris made sure I got the lower price and did a great job of assisting me in making sure I had the proper size storage, and in walking me through the contract. Thanks, Chris!

Corey was very efficient and professional.
The place is clean and acess is easy.
Do the online reservation
It will sa1ve you money.
I wish the access hours where longer.

Great location Corey was awesome very friendly and knowledgeable. He used to be a mover and knew exactly what I needed to protect my stuff while its in storage!

Corey & Debby helped me today. I am thoroughly please with the service I receive whenever I am in the office at this storage facility. We have had nothing but friendly service and would highly recommend using this storage place. Keep rockin’ guys! You are the best!

Just got a storage unit there and Corey was excellent help. Sure it’s on a strange and hilly area but that doesn’t seem to be much of a problem. I guess the only thing I didn’t like was the fact he went over a lot of the products for sale. However it was really great that he took the time to explain the options we had in packing supplies, even if we didn’t want to spend the extra money on them.

I can tell you the conveniences of Public storage, but I also need to tell you about the people who work there. In particular, Corey has been my primary contact (although Debbie also helped a lot – see my review that describes her).
My experience has been long and complicated, and it isn’t over yet. Public Storage has been there helping at every turn.
First, I needed a large storage unit (10×10 seemed adequate). Corey was on duty when I rented it. He showed me the special locks, but acknowledged that the padlock I had brought would work. Nonetheless, he pointed out the added value of the Public Storage locks – can’t be attacked by bolt cutters. So he showed respect for the customer’s desires and needs, while at the same time educating me about product differences.
Next, I needed an additional storage unit. All he had available was a 5×10 in the same building as the original one. That’s fine. It requires a special cylinder lock that Public Storage sells, and he showed me how to use it (it’s tricky, it was good that he took the time to teach me.). I explained my overall situation, that I might need more storage. Near the end of the day, he phoned to say that a 10×10 had just this minute come free, and he wondered if I would be interested in it. Yes, I Would! I had been unclear about my storage needs, learning the situation better during the day, but he was thinking of me, and checked in when he thought he could help.
Furthermore, the new 10×10 was right next to the old one, and in the same building as the 5×10, and he was able to ‘convert’ my rental of the 5×10 into a rental of the 10×10, at a total cost of two days. Perfect. Also, as I had only owned the cylinder lock for two days, he accepted it back in exchange for the bolt-​cutter-​safe lock I’d need for the big unit. I can imagine a company saying, «Oh, you already bought that one, we don’t take it back.» But Public Storage, wearing the face of Corey, was a neighborly and helpful partner in my moving needs. Thanks, Public Storage and Corey!
But I wasn’t done, as it turned out. You can see my review involving Debbie, in wading through my past orders to find the excess wardrobe boxes. But I still wasn’t done.
A couple of days later, I got a call about the box truck that contained the rest of the stuff from the house we moved out of – it’s committed to another renter, and I need to turn it in before business opens tomorrow. I worked and worked trying to optimize the storage in the two 10×10s, and eventually realized I needed yet another storage room. From the hallway of the 10×10s, I called up PS, and got Corey! Hooray, Corey knows my situation.
Sure enough, he had a 5×10 available, in fact the same one I had temporarily rented a few days before. He said I could come over to the office and sign the papers, but I had stuff strewn along both sides of the corridor, and I felt a little insecure about leaving it all there; Corey actually came over to where I was working to bring me the paperwork to sign. That is certainly not his duty; this was going beyond his duty to make a customer comfortable, smoothing the bumps in the road.
I wondered if there were a dumpster, and he said there isn’t, or everybody and their brother would be dumping in it. Makes sense to me.
However, as he was closing the office, and my son and I were still frantically unloading the truck into the three storage units, Corey stopped by and said that, since the dumpster is currently almost empty, and it gets picked up tomorrow morning, he’d let me use it. That is so far beyond his duty, I hope he doesn’t get hurt for violating policy!
Bottom line is: Public Storage has provided a variety of storage needs, and they empower their employees to be active helpers, supporting and comforting their customers, and making it easy to use the facilities.
Thanks again, Public Storage and Corey!
I’ve read the reviews complaining about cost, required insurance, uncomfortable downhill driveway. I don’t disagree. As it happens, PS and its people gave me comfort, service and excellent facility when I needed it.

Safe was friendly. The layout of the property is horrible. It was built on a hill and my unit was on a slop so the cart would roll down hill while loading in. This location out of all of the other Public Storage locations within a 10 mile radius runs $ 20 more. I’ve been at this location for 6 months and received a notice my rate was increasing only 7%, but this increase on top of the already +$ 20 extra isn’t worth the pain in the arse layout. I would never recommend this location to anyone.

Oh my gosh what nice people. I went on the property… I do rent another unit at another location that is also public but my renter wanted me to help them get extra storage closer to my rental. We went there and looked through the property. It looks so nice and clean and secure so we rented an inside unit. He helped us decide the size and saved us money because he of course was right we did not need a unit as big as we originally thought! I think his name was something like Matt… but he was not there when we were loading up my renters unit… it was the nicest lady I have ever met. I had a little trash bag and she even took it for me to throw away. What nice people!

Dont be fooled by the $ 1 first month rent. The small print reads «only certain units» BUT they don’t tell you that… you have to ask!!! THEN
they hard sell you to a buy a $ 17 lock that you don’t need while filling you full of fear if you use anything else but THEIR lock THEN, after you sign the lease, they tell you you must have insurance which starts at $ 15/​month. Hmmmm, I wonder who profits from that??? Have NEVER run into a storage unit that requires insurance and we have rented from several, including Public Storage.
STAY AWAY FROM THIS COMPANY. They are deceptive and to quote another storage unit, which we ended up using, «Its a great deal until you walk in the door!»

Seemed fine when I first rented. Staff was friendly enough and efficient. After being there 3 months, I received a notice that my rates were increasing by 25%!! I asked for consideration that I had only been there a short time and most places wait at least a year to hike your rates. Most places raise it 5% or so, but 25% is just plain ridiculous. I felt victimized and no one at the corporate level would budge one bit. Today I am moving to another company and I will not rent form Public Storage again.

I was going to rent here because it was close and the $ 1.00 getting in sounded good. $ 1.00 in, what a joke. I brought my own lock, but was told I had to buy one of the locks they sold, it only cost a cool $ 45.00, then I was told I had to purchase their insurance even though I have home owers which will cover any storage unit I rent. The staff was rude and told me if I didn’t like it to go somewhere else. So I did.