Princess Bride

I stopped in for a short visit without an appointment. They were having a very busy day and had lots to do, but were very friendly to me and made me feel very welcome and to take my time. They felt experienced and had great tips.
They were there when I needed help as well as gave me plenty of space.
Plus they had great clips that actually help the dress snug when trying on too big of sizes (unlike David’s Bridal)

In May 2015, myself and my bridesmaids visited The Princess Bride and ordered 3 bridesmaid dresses for my wedding on Oct. 4. We asked at the time if we needed to expedite shipping to make sure the dresses arrived in time, and we were told no we did not and that they would arrive in early to mid September. Once that time arrived, my bridesmaids and myself started calling the store to inquire as to when we could expect the dresses and received the same response each time: that they were not ready yet and that the store «expected» them to be ready in time for my wedding. As frustrated as we all were, we waited to see if what they said was true and that the dresses would indeed arrive. We waited as long as we possibly could — until the Saturday before my wedding. With my wedding 1 week away on Oct. 4, we visited the shop after receiving zero response via email or telephone. We met with the person in the shop who begrudgingly helped us after we explained our predicament and we were told that there was nothing she could do and that the owner is the only one who could help. They could not contact the manufacturer or provide a tracking number, nor did they provide any sense of interest in helping us in any way. With my wedding a week away, we demanded a refund as they still could not provide even a tracking number to guarantee that the dresses would arrive in time for my wedding. Again, the person in the store could not help and said we would need to contact the shop owner if we wanted to inquire about a refund.
We were able to find last minute bridesmaid dresses at another wonderful bridal shop in Bellevue, La Belle Elaine, who was more than willing to help us and completely empathetic with our situation.
On Sept. 28 — 6 days before my wedding — I sent an email to the shop owner, as we were told that was the best (if not only) way to get in touch wtih them. I stated the situation we were in and asked that a refund be provided to my bridesmaids due to services not delivered and the fact that they 1.) did not know where the dresses were and 2.) couldn’t guarantee that they would arrive in time for my wedding and in order to have alterations done. Today is Nov. 2 and I have yet to receive any time of acknowledgement or response to my message, even with follow-​up emails sent by my maid of honor and myself.
My 3 bridesmaids contested the charges for the money they put down on the dresses with their credit card companies due to this abismal customer service. The behavior of this store is reprehensible in my opinion and I hope that no other bride has to go through the same difficulties that we did. Save yourself a lot of heartache — go to La Belle Elaine instead.

This store and Amy are amazing! They make any woman look gorgeous on her special day. Huge selection, light, bright store and glamour and on-​trend styles

Where do I begin…
First off the woman that helped me didn’t listen to me at all. I gave two requirements. No Lace and no Satin since I am getting married on the beach I wanted it to be light and easy to move and dance in.
All she brought me was satin ballgowns which looked ridiculous on me. She also didn’t stay in my price range. Everything she brought me was at the top of the price range or over. They had nothing in my size and I am not even big??? she was strapping panels to me to cover my back which made me feel huge and hideous.
I kept telling her she was bringing me the opposite of what I wanted and she just kept bringing more of it. My bridal party and mother were horrified or we were laughing at half the dresses she pulled for me and she didn’t want me to try on any of the dresses that myself or my bridal party picked out.
What a disappointment. I ended up getting my dress from the davids bridal in lynnwood where they brought me tons of dresses in my price range, my size, and in fabrics and colors that I loved. My dress ended up being 400 dollars which is a 3^rd of my budget :) GO TO DAVIDS BRIDAL OR REALLY ANYWHERE BUT HERE… They just want to sell you the most expensive dress. Not the one that is right for you… YUCK. I would give 0 stars if possible.

Worst experience ever. They messed up the appointment not one but twice. After we decided on a dress, the store called and email on a daily basic to ask for a deposit. We ended up scheduled another appointment to come in again under constant pressure to pay up. We chose a different dress since now I have tried more dress to narrow down what I like. Deposit were made for a wedding dress and two bridesmaids dresses. Everything should be ready in 3 months. When we reviewed the paperwork at home we realized they messed up and ordered the wrong size /​color for the bridesmaids. Two phone calls later to correct the info. Two months after the order placed I emailed the store manager Amy, she was also my sale person, to follow up. I was told by her I need to wait for three months and she has nothing to update me. I followed up at the three months and got voicemail and received no respond. I started to call the store on daily basic and when I got thru I was told someone will call me back. NO CALL BACK.
Story short, 4 months went by, no dress. I came in the store and demanded to speak to the store manager again and was told that the dress came in with defects and was return to the designer Provonias office. The store told me I have to wait another three months for a new dress. They will not tell me what the defects are and were not willing to express order another dress for me. I asked for my deposit back so I can get my dress somewhere else and was told they don’t do refund. I searched for the Provinias designer office info and emailed them my dress order with Princess Bride and ask for more info of the order and why they did not honor the manufacture defect express order. The Provonias office responded right away and promise a resolution as soon they get in touch with Princess Bride. I never got the real story why my dress was missing but my best guess Princess Bride lost my order and did not want to admit it. A week later the Princess Bride store manager returned my call and agreed to return my deposit back that weekend. It took 5 phone calls and a month later for me to receive my deposit back. It was an experience I would never wish for anyone so I want to share my experience. Please be aware of how horrible this bridal shop is being managed! Once they got your money, you are at their mercy and they treat you so! STAY AWAY!!!

I absolutely love Princess Bride! The staff is amazing and so incredibly supportive. I originally had no idea what I was going to get and really only went in to see what fit is right for me. I hate trying on dresses and I am totally a jeans and tee shirt kind of girl. Marissa made me feel totally comfortable and found THEE perfect dress for me. It was in budget and fit beautifully. They were flexible with my payments too!
I also want to give the rest of the staff a shout out. They were so helpful when Marissa was busy with a client.
…One more thing: It is normal to have the bride and whoever comes with her to pull dresses. It helps the salespeople get an idea of what style you are going for.

Horrible experience. After paying for my daughters gown it took the owner 8 months to order it. She played with my money until lawsuit threats

UMMMMMMMMMMMMMMMM OK, I literally cannot say enough AMAZING things about this place! Lets start with it is located in a great little place in Bothell called Country Village, the staff at this place is beyond fantastic! They will make you feel like the ONLY bride in the world!!!
Your 1^st appointment in about 2 hours long and you can bring anyone with you, everyone can look around the store an select dresses that they want you to try on and your bridal consultant will also pick some as well. They give awesome input and customize your style as you try dresses on but also allow the people that you brought yo be apart of your experience! Its AWESOME! They will also dim the lights so that you can see what the dresses your trying on look like in more romantic lighting which is also great!
The pricing is very reasonable not matter your budget! I went to quite a few other places and NONE of them even compared to how I was treated at The Princess Bride! Trust me when I say this is the place to get your dress!!! I personally worked with Jamie and i absolutely LOVED HER!!! Shaun is the manager there and he is Seattle’s David Tutera, he’s so great!
So bottom line, do yourself a favor if your getting married and make an appointment at The Princess Bride and see for yourself, I PROMISE you will not be disappointed! Congrats to all the fellow brides too!

HORRIBLE. Terrible customer service. Would not recommend to anyone. Waste of time.
Many examples… an all around bad experience.
I went in on a Saturday and found a dress I loved but because I was a drop-​in I only tried on a few others because no one was available to help, but I understood because I didn’t have an appt. Salesperson told me all dresses were 20% off through MLK weekend, and I wanted to sleep on it, so I rearranged my work schedule to come back in on Monday night at 7:15, the last day of the sale, intending on purchasing the dress.
I received a confirmation call the next day by a VERY rude salesperson who told me she didn’t know why they booked my appt so late (7:15) since they close at 8pm and that I should reschedule because it wouldn’t be enough time. «I don’t know why they scheduled you that late.» All the while, I’d already rearranged my work schedule to make 7:15 work and at the time that appt was booked, three consultants were standing there and all seemed to think this was enough time and even said «we can always stay a little past 8 to help you.» So, after being discouraged by the very rude gal on the phone who eventually hung up on me (who does that?!), I decided that given the 20% off and the decent experience I’d had on Saturday, that I wouldn’t let one bad sales person ruin it for me. I kept the appt and looked at Unilocal reviews, only to find that 50% were good and 50% were terrible. But again, I loved the dress! So I decided to keep my appt anyway.
I showed up on Monday night, early, was the only customer in the place with FIVE salespeople around, and the salesperson gave me the dress I’d liked from the previous Saturday, but declined helping me find any other dresses and looked at me blankly when I asked for some help. Again, there were multiple people around and all chose not to help but just to put back dresses instead. ALSO, come to find out, the samples were what was 20% off, not the dress orders. BIG difference. I was mislead by that salesperson and he knew fully well that I was not intending to buy a sample, but still lead me to believe all were 20% off through Monday, which was why I went so far as to rearrange my work schedule to make it work
Had a conversation with the owner about the unprofessional and rude sales gal who called discouraging me from coming in AND the mislead on pricing and got nothing other than «we are working on our communication.» Not an apology even. Unbelievable.
I discourage anyone from coming here! I should also mention that when I was there the first time a woman was very mad and I heard her asking for an explanation from the salesperson as to why they canceled her dress order without telling her. Again, a red flag I should’ve have chosen to ignore.

I purchased my wedding gown here and it is amazing! They had a great selection of gowns, and I was able to find something exactly my style – beautiful, intricate, with a couture look and a bit of vintage flair. Staff was amazing, alterations perfect!

I went here with my bridesmaids.
First off, their bridesmaid dress selections SUCKS HORRIBLY now since they got rid of all but one designer. Don’t go here for bridesmaid dresses, the selection is better elsewhere.
The reason I wanted to post a review is because a sales lady working with us was badmouthing another bridal boutique in Bothell, which I thought was horribly unprofessional. The sales lady was trying to convince us that another boutique was going out of business and not doing well, even though our group just came from the boutique 20 minutes earlier, and had a much more pleasant time at.
We just got an uncomfortable feeling. There was such a poor selection, there was one tiny fitting room because there was a bunch of stuff in the other fitting room, and because the only have one designer for bridesmaid dresses, if they do not have the right shade of color you want, you are SOL. Fairly expensive too, compared to the same dress elsewhere.
Sorry Princess Bride, I had higher hopes.

DO NOT go to this dingy, shopworn, rude shop. I had an appointment, arrived to find a very uninterested person working. I was shopping for a Mother of the Bride dress.
Everything looked ancient from the dresses to the carpet!
This should have been a fun experience. NOT SO!
Selection is minimal. Asked about off the rack options before I arrived… this is not really a possibility unless you wanted an old, sample, ratty gown!
What a waste of time!!!

A co-​worker got their dress here so I made an appointment to try on their dresses and see what I thought. Well, I found the dress I loved and they gave me 25% off because I had to buy a dress off the rack because we are having a short engagement. The sales person Amy was wonderful and brought out some dresses she thought I would like plus allowed me to pick some. I liked that she was knowledgable about the cut of the dresses and what I might need to do for alterations but she didn’t give her opinion unless I asked. I did not feel like she was trying to do a hard sale. When I found the dress and just wanted to go get a coffee and take a breath before I made the purchase, she encouraged us to take our time and do what felt right. I already knew I was getting the dress though.
I just really felt comfortable and loved the dress. I’d highly recommend this place. But one thing you have to do is make an appt! If you don’t make an appt, you will have a bad experience. They want ppl to make appts so that they can have someone assigned to each bride and not one person trying to help 3 brides at a time like some places. Amy worked with us the whole two hours, so it was great to have the undivided attention and assistance. Great experience!

It took me a while to write this review simply because I initially didn’t want waste a moment of time thinking about this place. However, I don’t want another bride to have the same experience as myself. The only reason why I went to Princess Bride Couture is because they’re the only listed bridal store in WA that carries Aire Barcelona dresses and other Spanish wedding designers. I first met Princess Bride Couture at the Seattle Wedding Expo in January 2014 and their staff was friendly and helpful showing me the dresses they had on display. So my encounter at the Wedding Expo made me believe they weren’t as terrible as the other Unilocal reviews had stated. Therefore, I scheduled my first Bridal appointment ever with Princess Bride Couture in March 2014. Once I scheduled my appointment, I received an email asking me several questions regarding my preference for the dress style, the type of fit I was looking for, my budget etc. I filled it out promptly and highlighted the designers I wished to try on.
I arrived at my appointment 15 minutes late with my mom and bridesmaids because it was a difficult location to find and I was traveling from the south end so I was unfamiliar with the area. Though I did call ahead of time to inform them of my delay and asked for directions. Once I arrived, I was asked to fill out the same exact questions I had filled out in the email. I also was asked by the sales associate to assist her in pulling dresses. So an hour of my two hour appointment was spent pulling dresses for myself to try on. Though this was my first ever bridal appointment and I didn’t know any better. I informed the sales associate that my budget was open because I didn’t know what a $ 1,000 wedding dress consisted of but she wanted an exact number and so I told her $ 1,500. So then I asked her if I could try on Aire Barcelona dresses to which she said those dresses were out of my budget… I informed her again that I don’t have a price limit on my dress and she said that I should stick to my budget and to try on dresses within my stated budget.
I didn’t want to be rude, and thought maybe she knew of other less expensive designers with similar taste, so I complied. I was then taken into a small fitting room and was handed the wedding dresses to try on… alone, while the sales associate stood behind the curtain and didn’t help as I attempted to put on a 20 pound gown. After I told her I was done, she would clip the dress back behind me to give it a fitted look. However, ever dress I tried on was crooked on me. In result, it didn’t give me a good idea on how the dress should really look me
.
After 30minutes of trying on the dresses, I went to use the restroom. While I did, I was informed after my appointment that the sales associate informed my mother and bridesmaids that she couldn’t believe they were having her due all the work and not helping her pull more dresses (Um…isn’t this your job?). After I came back from the restroom, I tried on a few more dresses that were not to my liking and my appointment was over. When I politely mentioned how quickly my appointment flew by, the sale associate replied, «Well that’s what happens when you show up late to your appointment.» I was honestly taken aback and politely informed her I wouldn’t be purchasing a dress today. She then rolled her eyes and provided me her business card and informed me should document the dresses I tried on today in the system.
Overall this appointment is an example of poor-​passive aggressive-​lazy customer service with cherry of sass on top of it all. I didn’t get to try on any of designers or dress styles I wanted to because even though I assisted her in pulling dresses, the dresses were in clear plastic bags, all bunched up and I only really saw the top of the dress. I figured all the information I provided her twice in my email and on the form would give her a clear idea of what I wanted. I also figured she would inform me that the dresses I pulled weren’t what I was looking for since she is the employee and should know better.
I’ve also been to three different bridal stores after this appointment and my experience there was a complete 180. I had dresses waiting for me to try on and I was assisted in trying on the dresses from beginning to end. Princess Bride Couture is a warehouse for wedding dresses and they place all their hope in their vast selection in dresses; while they fail to train and instill customer service skills in their employees. If you’re asking Brides to pay $ 1,000 or more for a dress, at the very least have your establishment look decent and not busting at the seams. I recommend brides to go to boutique bridal stores first and stray far away from Princess Bride… or at the very least make this place your last resort.

I got my dress through this store. It’s beautiful, but I had to drive down multiple times to get it fitted because they kept getting the sizing wrong. THEN, the headband and veil I ordered in October still hasn’t come in, and it’s two weeks until my wedding in JUNE!
My advice: If you go here, do NOT purchase anything other than the deposit on your dress the first day you go. If you want a veil or headpiece or anything, wait a little longer until the honeymoon stage of buying the dress is over so you can think more clear-​headed and they can’t tempt you into making poor buying choices that you later regret, because trying to get a refund (even when everything is their fault) is impossible.
Also, I discovered when I went in for my final fitting that my original consultant quit or got fired or something, so basically all of my stuff was falling through because she wasn’t there to finish her job.
Beautiful dresses, very messy and disorganized management. I felt like I was at a car dealership the last time I went in.

This was a great bridal shop! The staff was so friendly, and very helpful. The environment was nice and they have a great selection! My best friend just found «The Dress» here and I will most definitely be coming back to find my dress when I get engaged! I highly recommend this place. A bit of a drive, but totally worth it!

While this place has a good selection of dresses with a good price range, their floor sales people are clueless. We went with my sister to see her try on dresses and she didn’t help push her in any direction. Didn’t really make any comments that would help her choose a dress, just annoyingly stood there. Horrible.
We took our business to LaineeMeg bridal in snohomish and had an AMAZING experience. It was night and day. She chose her dress there and we are much happier.

So, I’m updating my review right now because I’m starting to understand where all this disappointment on the part of the other raters is coming from.
Mid-​January I called to make the final payment on my dress and I asked about how the alterations process will work. I was told to make an appointment for early March and they said Thursday was the only day of the week available for alterations. On the spot with the same person I made the appointment for today, March 6, at 1:00.
I’m literally standing in my bathroom putting on my makeup when I see I’ve missed a call — 11:40 AM, one hour and 20 minutes before my appointment.
The voicemail is someone informing me that they didn’t understand why an appointment was made for me, my dress isn’t in, and there wouldn’t be much to accomplish at the appointment.
I’ll just add as an aside that I’d taken the day off work to make a day of my first fitting with my Mom and Grandma so admittedly, the disheartened feeling goes deeper than being called an hour before I’m to be somewhere to be told not to come.
I called and conveyed my disappointment and the person I spoke with was very apologetic so I’ll give them that. But this was also on the heels of asking an individual named Annie via E-​mail after she sent me my receipt in January for my phone payment if my veil was on order or if I needed to pick it up and never getting a response.
I’m starting to get the feeling once the sale happens the customer service starts to slip. I’m a stand-​up person so if they call in a timely manner when my dress comes and alterations go well I’ll definitely update again but right now I’m saying approach with caution. I’m already nervous at how close my dress is coming to my May wedding.

This was an absolutely disappointing experience. N
Bought my dress… asked for express shipping for a wedding at the beginning of October. They told me when I pay extra… it would come in at least in July. I also asked for a custom order… they said it would be no problem. July came… no dress. August came. no dress. September came… and my dress comes in only a week and a half before the wedding.
They didn’t even do the alterations I had already paid for… and my dress didn’t come on time which I also paid for.
Did they refund me… NOPE.
They made me pay for more alterations, and also didn’t give me money back for the rush because they said it went through the «custom order» even though nothing custom was done about it.
By the time I was done… I could have bought my dream dress at Nordstrom with way better service and less stress.
NOT TO MENTION MY WEDDING WAS FILMED ON TLC and they could care less about my needs for a dress for the show. STUPID
GO SOMEWHERE ELSE

I felt so alone in this place. I visited this shop 6 months before my wedding date. The first thing they asked is «why did you wait so long to get your dress?» I only got engaged the month before. They let me know when I got there that there was no way they could order any dress for me and to look at their rack. Well in my size I’d say there was about 10 dresses to choose from. I tried a few on and felt pressured to buy one there that night because no other shop could get me a dress that quickly.
I didn’t get that feel good feeling at this place. I don’t recommend it.