O’Reilly Auto Parts

I first dropped by the store a few weeks ago to have my car’s error code read. The woman who helped me was really rude, but I gave her the benefit of a doubt thinking maybe she’s just having a bad day. I come in today for something else and the same woman is first available to help me. I get the same attitude from her and she tells me her coworker who’s already helping someone else will help me when he’s done. Meanwhile she stands around completely free to help, but refuses to. When her coworker is done helping another customer she rudely commands him to help me, but adds a few forced and not so genuine «pleases». I feel bad for her coworkers who have to deal with this attitude on a daily basis. As for me, I will choose another store in the future.

Long story short, I purchased a battery for my friend to help him out. He went out of town for the weekend, returned to a dead battery. He thought for sure there was something wrong with his truck’s charging system. After a couple of weeks of jumping it when he needed it (the truck sat most of the time). He took it to a mechanic’s shop. The mechanic told him the new battery doesn’t hold a charge. I took the battery back to the store to return it. I was told the battery works and since it has been used, it can’t be returned. Seems silly that since they sold me a defective battery they won’t return it. Oh well, they lost me as a loyal customer. Seems like a bad way to run a business.

Walked in and directly walked up to the cashier stand and asked to get my battery checked. The guy proceed to walk away to talk to the people who just walked in behind me holding a battery. They needed theirs checked too. They told us that since theirs was in the store that they would check theirs first and for us to wait until theirs was done. Great customer service, I’ll take our business elsewhere from here on out.

I have been to this branch around 4 times in the last year. On each visit, I found the staff to be professional and very helpful. They never tried to up-​sell and were willing to work with me on finding exactly what I needed. I have also found their pricing to be very competitive.
I highly recommend them.

Rude. Returned something and got the worst customer service. Theresa was throwing around my stuff on the counter and had the worst attitude. Safe to say I won’t be taking my business there for personal use and getting parts for my work ever again.