Molly Maid

We just started using MM. They did a great job! My kitchen and bathrooms looked great. The stainless steel was sparkling! The women are nice and did a lot in the time they were here. Look forward to their continued visits.

Molly maids was my first experience with a cleaning service. Unfortunately I have discontinued there services due to poor performance on a critical aspect: the amount of my property damaged over the past year by this service has been astounding now that I’ve realized it and taken account for it. It’s both little things and big things. Around 28 cleans (maybe a few less) 4 of them have resulted in direct breakage of my property. A orchid pot, a coaster container from a vacation to India, a chimney for an oil lamp, and finally a sturdy tub faucet handle. While I’m a pain in the ass to deal with when I’m upset the service I’ve received has been poor. Because of this situation my wife has pointed out areas such as our dining room chairs where they have worn the finish off of one side of all of the chairs, areas of our walls where their cleaners have hit the gypsum board so much that there is damaged into the wall.
I’ve spent so much of my time fixing these issues that for ten years have never been a problem. Recently the last incident I discovered the day after the «clean» at 6 am when trying to get ready for work and found my shower faucet was broken in multiple pieces. I found it placed/​hidden on the tub wall between the shower curtains. No note. No phone call from the company.
Now if you are wondering how they handle these situations they first offer to compensate you for the damage though you have to do the leg work. If you prefer they do offer to find a replacement cost. Once a $ amount is settled on they deduct it from your next bill. I believe they might also have offered to fix it as well.
So what steps do they take to prevent this type of situation from reoccurring? It’s not apparent they take any. I found out they kept me with the same team that continued to cause damage. In review as if it should make it all better they did say that breakage does happen but it’s generally on average is once per customer and that I just experienced more than my fair share of breakage. This was regrettable to them.
So for someone where they recognize its worse than average what do they do? Well they did perform to my initial stern request that they spend their time finding the replacement, purchase it, and replace it. I gave them dimensions and photos of the damage parts. I gave them clear written expectations for the quality of replacement parts, the work area after replacement, and the three day time frame I wanted it fixed in. They fixed it in two, the work area was clean, and the replacement part was a modern equivalent of my 20 year old faucet handle. The met my minimum requirement to put my property back to the state they found it and I’m satisfied with the repairs.
So why the two stars? First all four times I reported the damage they apologized. Of course they never assure you that it won’t happen again because it will and they expect it. By the fourth time their apology is meaningless. So I attempted to coordinate in writing that I would commit to five more cleans provided they came to the table and made three of them comped and changed my team. I felt that this would give them a chance to improve their performance and show me that I could trust them. I also wanted to know what happened with the other team and to discuss this in person. This would have told me that they care about their customer experience and their business enough to troubleshoot the issue. The counter proposal was they’d fix it and change my team. As a customer how am I to trust that this new team would be any better than the last? Is this a training issue that runs to other teams? Is it a hiring issue where this company has poor hiring practices? Is it a management issue where they lack the necessary metrics to effectively manage their customers experience let alone their teams performance?
I could have accepted the situation if the company had come to the table and had worked with me. The three cleans was not that much $ and had they performed well on the next five cleans I would have given them a little more business to see if they could improve their performance. Instead my future business is not worth retaining and it is unclear to me if they will use this situation to learn from and to improve on. For those that retain this companies services please consider my experience. I hope that you have a different one then I had and that they value your business more than mine.
Sincerely Brian Gourley.

We started with Molly about a year ago when we moved in our new construction. The first 2 cleanings were awesome. The first couple months, they were very responsive. After that, both quality in cleaning and customer service has dropped. The clean started to be sloppy. I’m too tired to email for them to come and redo things. The cleaning teams don’t always leave us a reminder for our next clean. I had to email the office to the dates. I requested the office to remind us 2 days ahead before our cleaning so we can put things always (they normally send out reminder the evening before the cleaning date). I received a disappointment response said that is not possible. I guess Molly Maid is willing to loose regular customers and future referrals because they cannot accommodate to a reminder 2 days ahead.
We are very disappointed. Our monthly clean was 2 days ago. The team did not leave a reminder. They also forgot to wipe our cabinet again. I believe this will be our last cleaning.

They are usually really thorough, cleaning in nooks and cranies that I wouldn’t have expected them to clean (like my toaster oven!). I also love the little details, like folding over the toilet paper into a little flower.

We really love the work they do! It is so nice to come home to nice clean smelly place. Although our dog is not so sure… He gets the place smelling just like him, and they they come clean, and he has to start all over again!

This is the third time I’ve used their team for a «move out» clean and was impressed with how even our old grout looks good again!
We have a home in Mill Creek that is a short term furnished rental and I need it deep cleaned every few months between rental parties. Their «Move out» cleaning service is very thorough and includes, inside the ovens, inside the refrigerator, inside empty cupboards, interior windows plus all the standard cleaning.
The two person crew arrives just as scheduled is friendly, in nice uniforms and brings all their own equipment. I give them a quick tour of the home and they get right to work. It takes a two-​person crew about 4-​hours to deep clean our 2,800 sf single level home. The fee is very reasonable. Will definitely have them back again.

Got their services for the first time and i am pretty satisfied. The ladies finished their work in the time alloted.

We have tried 2 other companies and I was somewhat nervous to try a big company such as Molly Maid. I was thinking we would get lost in the pile of customers but I was totally wrong. The 2 ladies that work at my house are so sweet, gentle, quiet (I have a newborn, this means a lot) and thorough cleaners. Both my husband and myself are always happy when we walk into our clean house. And it’s consistent, which is key! I’m pretty picky and love a clean house, I would recommend molly maid any day. Bothell manager, Adina, is also awesome to work with. Responsive and very respectful. We will use them for as long as we’re in Woodinville.

Coming home to a clean home before the weekend means more time with my kids! The girls are always super nice and friendly and I’m so glad we made the decision to hire them! :)

Adina made sure the team met our needs during stressful times. They even came out to help me with my shower. Our cleaning ladies were very child friendly and pleasant. They were meticulous which I like but also respond well to feedback.

Best service I have had in 20 years of home ownership. High quality, high reliability, and very flexible when we need changes.
I have also had great experience with their management. No one is perfect every time, and over 6 years and 150 cleanings, even the best have an off day. Any time I have seen a drop in quality, Paul has responded like a champion. He cares that his customers are happy and will bend over backwards to make it right.

We just had our first cleaning. Even after three years of living in our house, it feels like new again. From the first phone call on, the experience has been fantastic. The women who performed the cleaning service were courteous and thorough. Can’t wait until next month! Amazing!
Update: Since the initial cleaning, the quality dropped off significantly to the point that we no longer use their service.

Have had the best experience with Molly Maid! I love coming home to an incredibly clean house and am completely… which is hard to do with this OCD girl!!! It is such a relief to know that I can rely on them doing a thorough job each and every time they come — thanks, Molly Maid!

We canceled another cleaning service and so fat we are very happy with the switch to Molly Maid. They were professional, timely and thorough, all for the same price we had been paying before!

Molly Maids has been cleaning my house for over five years and I could not be happier. They always arrive on time and are extremely courteous and careful with the house. The job is done with high quality and it really is quite a value for the money.
They are also extremely patient with me when I need to make schedule changes due to my work schedule. I highly recommend this business!

COULDN’T SAY ENOUGH GOOD THINGS ABOUT THIS MM FRANCHISE! I was admittedly, a little bit wary of switching from my original Bellevue MM cleaning crew but I was super pleasantly surprised to be just as satisfied with MM Mill Creek/​Bothell .
–The owner, Paul is very customer service oriented, very-​flexible and extremely easy to schedule with :
–Prices are super fair;
–Don“t feel the least bit nervous about having them clean our home unattended because they are very honest and trustworthy;After discussing this with several of my friends, I have surmised that this is really the most important obstacle for most NW residents. As more private– ish people, many of us find it very hard to allow others into our personal space. SOOOO Thankful to feel so secure and comfortable with this cleaning service given my multiple horrible experiences in the past.
–Cleaning crew members are super nice and very thorough!
I couldn’t live without this amazing service! Bonded, insured, professional and reasonably priced– why look anywhere else?

Ahhhhhhh… I just love coming home on the day Molly Maid has been here, like today.
It’s every two weeks that I get the phone call and/​or email to expect them the next day, and I always look forward to it.
I have to admit that initially, I thought having a house cleaning service was something for lazy people, perhaps a bit on the gluttonous side — for people who hate to clean, or for people who have money to burn.
While we are none of the above, my husband and I had the discussion a while back about having someone help us out with the house. We both work long hours, we have a dog who tracks things in from outside and sheds fur all over despite our best efforts, and although we sweep, vacuum, brush, wipe away, sanitize, Roomba, etc., etc… We still found that keeping up with the household duties was soaking up every last minute we could otherwise spend together.
Step in, Molly Maid. See previous review.
Since then, things have just gotten better and better. Paul and his staff are so responsive to any problems or special circumstances that have arisen on our side that it’s remarkable — For example, we tore apart our kitchen in a DIY project that has subsequently taken us months to complete due to unexpected out-​of-​country travel and busy schedules, yet they have worked around our chaos without question. And, what about our sweet but rambunctious 110 lb Labrador, Moose? No problem. They have him wait in a bedroom while they clean, and then let him out when they go… even leaving me a note on my dining room table telling me how sweet he is. Really??? Incredible, unbeatable, personalized service.
I have never ever been disappointed with the job they have done. On occasion, I have swung by the house when the girls are here and they were so nice, and so hardworking… They asked me to clarify things they saw on my file to make sure that they did everything as we had asked. We honestly couldn’t ask for better than what we have received.
Prices have remained reasonable, we get email reminders about our cleans and very quick responses to any emails we have sent, and we feel like we are on a first name basis with Paul, the owner. It is clear that his heart is in this business.
At first, I felt as though this service was a luxury, but given the value and the quality, I would say it is more of a Godsend.
You will never regret choosing to free up your life, nor will you ever breathe better in your spotless home, than you will if you choose Molly Maid.
Highly, highly recommend.

I could go on and on about this company! The ladies they send are so sweet and kind. They do an amazing job clearning my home each and every time. When I come home my home looks and smells brand new. I have definitely found my cleaning company for life! Thank you Molly Maid!

Wow, what an awesome service! We used their move out service and the ladies that showed up were amazing! They were so nice & polite, went right to work and worked hard! Great job!

I cannot say enough good things about Molly Maid of Mill Creek/​Woodinville! My home has never looked better. They are thorough, professional, respectful, reliable and honest. Love, love, love them!
Gina J.
Snohomish, WA