Mill Creek Plumbing

These guys are great! I discovered my water heater spewing water into my garage the day before Thanksgiving. Aside from the obvious problem, water dripping all over the place, we also had 30 people coming over the next day. Not great timing for a disaster. Calling around, I found that plumbers were either resistant to taking on work, couldn’t get parts in less than a week, or weren’t available for 10+ days. Ridiculous!
When I called Mill Creek Plumbing, I expected the same run around, and definitely expected at least a few day wait, with the holiday weekend. I was pleasantly surprised! Michael answered the phone (wow, a real person answering!), and was very friendly and helpful. He arranged to have a guy come out the same day.
Shortly thereafter, I received a call from Michael, letting me know the tech would be out earlier than expected. I also received a call from the tech, Steve, also letting me know he’d be here earlier. Communication! Nice!
Steve arrived at my house on time, and shared some news with me. It turned out, I’d provided the wrong info on my water heater, because I’d read the wrong sticker. I thought we had a 68 gallon heater, but it was only a 40 gallon heater. These guys thought ahead and brought both to be safe. Not only was the job not delayed, but the price also dropped significantly. Also refreshing, was that the price the tech gave me was exactly the price I’d been quoted over the phone earlier, when asking about the cost of a smaller heater.
It turns out that the reason they were able to get out the same day, is that they moved a job or two that weren’t emergency projects. They were able to PRIORITIZE, something most contractors are unwilling or incapable of doing.
Steve got right to work, and put up with me being a nosey customer, watching the work. He obviously knew what he was doing, and confirmed my decision not to attempt to do the work myself.
Being the day of disasters, I was also dealing with a sick dog, and ended up having to take it to the vet to have it put down. When I returned, Steve was just cleaning up. The installation was complete. He’d even taken it upon himself to clear a clogged drain in our downstairs bathroom.
We had an excellent experience with Mill Creek Plumbing, and couldn’t recommend them more highly! We appreciate them treating us like people, not inconveniences. We appreciate the honesty. We appreciate that they showed up when they said they’d show up, and the communication that went along with it. Thanks guys! You’ve earned a customer for life.

I had to replace a washing machine, but the deliverymen weren’t able to pull the hoses off the rusted water shutoffs, so I had to call a plumber. I live in Mill Creek, and haven’t been too happy with some of the larger companies, so I thought about it for a couple days, and finally decided to give this small local firm a try.
Michael and Steve were out promptly on schedule, and took care of replacing our old washing machine shutoffs. I apologized for how hard it would be for them to shut off the water main (faucet was about 34 years old) and they confirmed a family friend’s recommendation that since the water main shutoff was about done, we install the new kind that shuts off with a single effortless twist. They did that, too. They noticed the old outdoor faucet just outside the garage door was dripping when they tested the water shutoff, and replaced that for nothing. They said it didn’ t take them long, but I sure appreciate that extra care. Then, as they were looking over the laundry water pipes just before leaving, one of them noticed a water discoloration on top of a lower pipe. He cocked his head and looked perplexed. I didn’t think it was any big deal, and there was no sign of what caused it. He ran his hand along a pipe above the discoloration and discovered the upper pipe was damp. Further examination showed a tiny pinhole leak in the upper pipe. One of those had blown a few feet further, inside a closet next to the washer, a couple of months earlier, so I was thrilled he noticed it. That, too, was quickly fixed.
Steve and Michael were attentive and detail-​oriented. The owner is soft-​spoken, professional but warm, knows his craft, and they’re who we’ll call whenever we need a plumber.