Health Point

For my last two appointments I have been frustrated. One was a follow up visit where medication was supposed to be prescribed by the MD as recommended by the Psychologist. She was supposed to be part of the meeting. Not only did she not show up, the MD had not read my chart and asked me what medicine I wanted prescribed. I told him I had no idea, he said he did not either, and we should talk to the Psychologist. I said she was the one who setup this appointment and was supposed to be here! I told him what my Doctor prescribed five years ago and we just went with that. Today I had an appointment to go over my reaction to the medication and she did not show again. I waited for 40 minutes past my appointment time before just getting up and leaving. The scheduling is a little weird. It is a call center that handles scheduling appointments for all the Health Point offices not at your local Doctors office. But having said that they have always been polite and helpful when I have called – although it has taken longer than I wanted for them to pick up the phone. «Your call is important to us… please WAIT» gets annoying fast. As to the Medical care, it is okay WHEN they show up. I have been four times; ear infection, smoking cessation medicine, physical checkup, and anxiety/​depression issues. So a wide range of topics. I saw a MD on one visit, a Nurse Practitioner for another, a PhD on another.

I have no idea how the dentists are. For three weeks, my spouse called every single day and tried to make an appointment. Every single day. With a totally inflamed jaw. He was told every single day that the scheduler wasn’t available, or the new calendar wasn’t up. Three damn weeks. I finally lost patience, and made ONE call to the Sea Mar dental clinic in Monroe. Super nice guy raised not a single eyebrow at Provider One or a new patient, and I got an appointment for a week from today.

Worst Group Of doctors ever, don’t waste your time, please!!!

Horrible place. Doctor was 50 mins late. Every problem I have gone there for the staff just tells me its all in my head. My doc forgot to refill my prescription when it was the only reason I had the appointment for, and became a huge problem for the reason I list later in the review. I have never felt so disconnected and uncomfortable from my doctor. I have family that also go there and they feel the exact same way. The pharmacy is even worse, you literally can not even call it directly, if you want to talk to someone about your prescription you have to call their hub in Renton or whatever and there is no actual way you can talk to the pharmacists that are filling the prescription.
If you are thinking about going to this place I suggest that you do everything you can to find another place.

the worst clinic ever. We have insurance coverage and they treat us like garbage each time we went there. the wait time is ridiculously outrageous! my last appointment was at 1PM, signed in and was let in the waiting room after taking my blood pressure and all, I had to wait another hour with no doctor. so it was around 2:15pm and I was still in the waiting room. So I just walked out, figuring out that it is my fault for choosing to come to such low standard clinic. I will never go back there again. Don’t let the nice building fool you, the staff are so unprofessional and doctors are extremely disorganized. So if you care about your health, go somewhere with better track record of excellence in care.

I cannot plead with anyone who is considering going to the Healthpoint Dental clinic in Bothell enough to STAY AWAY! My experience at this place over a period of 8 months revealed to me this clinic exists soley to make money off the state and poor people and does not have their patients’ best interests in mind. Here is why: I will start off by saying I am on state Medicaid and receive benefits effective Jan 2014 under the Affordable Care Act. When calling around for a dentist, most places would not take this insurance. yet they would advise me against going to Healthpoint. But at the time, the universities were not taking new dental patients. So I had no other choice. I got a bad vibe off them from the start, but kept going and let them complete what they called my «treatment plan» for my teeth. Trying to get an appointment with them was almost impossible. They could not get their scheduling under control and kept telling people to call back at a later date. Even after becoming one of their «established patients», I could only make one appointment at a time– that next time being for more than a month down the road for a tooth that was aching or chipped. When I asked about getting a root canal on a front upper tooth, the dental asst tells me in a condescending tone, «the state won’t pay for root canals period». Well, I knew that was either a lie or she was rather misinformed because I’d already looked over the specs of my coverage and they will (and later did at another place) cover a root canal on that front tooth I needed it on. One of my back molars, the dentist ended up doing a «buildup» on. It is nothing short of incompetence in dentistry– there is STILL a cavity that has been there for a long time-​longer that my tenure there– on the other surface of the same tooth… that she never addressed! Yet they billed the state. And since the state only covers one restoration per tooth per year, I have to either wait another half year or pay for the fix at my new place myself Or let it decay further and risk decay spreading to my nerve and losing the tooth. And on top of that, they still billed ME almost $ 100 for it, that I had to borrow money from friends and loved ones to pay off. And when you call to pay your bill, no one answers and you get a call back days later to pay it. I am on Medicaid for a reason. I have no income at this time! Same deal was found on another tooth. They filled one cavity, yet left the other one on same tooth to rot. And didn’t tell me about it. But they billed the state and got their money and that was good enough for them. And to them, my «treatment plan» is finished– how could that be when there are 2 cavities remaining on 2 of the same teeth they worked on? I have since found WAY better dental care in an educational setting. It was like «pulling teeth» to get them to transfer my x-​rays. When they finally did, they were incomplete. I am suspicious they billed the state for services they did not provide. The x-​rays my new provider finally did get were not usable. They did not show under the gumline! I had to go in and have all x-​rays redone, and sweat it out on whether my insurance would cover that– because HealthPoint already billed my insurance just a few months prior for complete x-​rays! I beg whoever is considering going to this clinic for dental care, or who is there currently to CALL THE SCHOOLS around here for care instead. The care the UW provides, for example, is comprehensive and covers everything– including all endodontics, partials and full dentures, implants and bridges. They also have an urgent care clinic that takes everyone– you just need to call early the morning before to get an appt next-​day. They take Medicaid dental insurance at UW and also lower the cost of what that does not cover by 30−40%. I’ve had 3 teeth worked on at UW so far and they are thorough and treat all patients with RESPECT. At HEalthPoint, I was told if I had a tooth that needed extracted or needed anything beyond a filling, I would likely be referred to some clinic in downtown Seattle anyway. PLEASE STAY AWAY FROM HEALTHPOINT– they have proven first-​hand they do not have the patients’ best interests in mind and are only around to make money.

Best place ever. The Bothell location is relatively new in downtown Bothell, the staff is friendly and the doctors and nurses are very competent. I read some negative comments regarding the scheduler, however the scheduler is just a call center in Kent. So if you had a bad experience with the «scheduler», don’t let that experience damage your whole perception of your visit. HealthPoint does a very good job brining primary care services to families in our community at a reasonable cost. HP also offers free behavioral health services, nutrition, acupuncture, natural as well as conventional medicine and offers help for people seeking financial assistance. HP refers patients out and has become a healthcare home for all patients’ needs. HealthPoint has a 24 hour nurse line and is open on Saturdays. They also bill on a sliding scale and accept private as well as MCD, Molina, and medical coupons I do not know of a community health clinic that offers so many low cost benefits in one place. The location in Bothell also has a dental clinic and a full pharmacy on the second floor. So if you live in Bothell, you ought to pay HP a visit.

This has been our regular family doctor for the past couple of years.
Born out of bizarre health coverage and a need for a sliding scale clinic took me here, initially, but I imagine no matter the changes in the future, I’ll do my best to make sure we *stay* here.
I’ve had Group Health, Regence, and a ton of other insurance coverage that has since been bought out by others in my lifetime, and I have to say…
No joke, Healthpoint is some of the *best* care my family has *ever* received.
Knowledgeable staff, amazing doctors, no hassle referrals to anything and everything you may need, detailed follow up, on site pharmacy (some locations, including this one), and a large number of bi-​lingual staff in multiple languages (and interpreter services)
The customer service for scheduling has greatly improved over the years, as well. Being a former «call center monkey» in my dark and distant past, I admit, my standards for service are different than the average joe, and quite high. They’ve really raised the bar as time has gone on.
This is not your everyday «low income» clinic. This is a great group of clinics and facilities (dental clinics as well) serving King County with professionalism, access to care and excellence in care that some of the biggest health providers can’t hold a candle to.

Can’t recommend it. The scheduler was the only competent person I met in the two times I went there. My doctor was rude, and I don’t know why. I went in for a meds check, so labs were required. I called a week later to get results and they didn’t have them. After 3 more calls, including a conference call with Community Health on the line, I found out the staff lied. My labs were lost. Nobody cared, and I was told a total of three different stories. This is basic stuff. I wouldn’t put any trust in them providing good care. This clinic is within walking distance of my home, but I drive nearly 5 miles to go to a clinic I trust.