Comfort Vision

Dr. C is great here, but unfortunately she has a supporting staff that is not so much.
I have been a patient of Comfort Vision for almost 5 years now. Every time I make my appointment I ask the front desk staff if everything seems good with my insurance or if I should expect any out of pocket costs. I began doing this because the FIRST visit I was billed after being told it was covered.
Today I had my eye exam and wasn’t told until I walked in the door that I would be required to pay $ 65 JUST TO OBTAIN MY RX. This does not include the photo of the back of your eye they ask you to pay $ 45 for (which I did not do this time.) I decided against purchasing anything from Comfort Vision after my experience today, along with my collective overall experience. Also, realizing the eyewear industry is a complete rip-​off (see below)
The billing lady tried to re-​explain to me the reason why they are charging up front the cost of the RX. Even siting that she did write off previous charges, as if she had done me a favor. The entire reason they «wrote the charges off» was DUE to their front staff NOT communicating with their billing department and/​or Opthamologists about the charges that would be incurred. It is not *my* problem if they have poorly trained front staff answering their phone lines and giving out INCORRECT information. Unfortunately, this has not changed in the numerous years I have been a customer of comfort vision.
Great opthamologists are difficult to find and unfortunately Dr. C works behind a terrible supporting staff, who communicates poorly with the customer and clientele. The customer should never be made to feel they are in the wrong for questioning a charge. Numerous times I have been told over the phone before my yearly eye exam that I would not need to worry about any extra charge and every single time I have received an additional charge. Today they collected it up front, citing that this is how they will proceed with eye exams from now on. However, when I called they did not make any mention of this «up front payment» even when I asked about the exam coverage, knowing that EVERY single visit something unexpected needs to be charged.
I am absolutely stunned that Comfort Vision has managed to retain any client base with the type of communication they are dishing out by phone. How hard is it to find office staff that can offer correct information? Clearly, it’s complicated enough to have problems for almost 5 years with misquoting. I’d be interested to know how many people don’t leave reviews that also have poor experiences.
As a help to others and Additionally, if you just do a quick google or youtube search you can look in to the 60 minutes expose about Luxottica that Lesley Stahl did. You will uncover the reason behind why eye frames cost what they do. One company rules all those «fancy brand name frames» they advertise to you in most Opthamology offices and you can expect a 500% markup on frames alone. So when you walk out paying $ 400−700+ for frames and lenses THIS is why. It’s a 64 billion (BILLION) a year industry and yet the people who are most impacted by the «fashion eyewear» industry are those that did not ask to have a vision problem. Most shoppers know they can get eyewear online, simply by obtaining your prescription. But some do not. I would suggest anyone choosing to continue to use such a poorly run business, like Comfort Vision, consider requesting their prescription AND pupillary distance (you have to ask, they don’t just hand your PD out because they know you’ll order elsewhere) and shop online. There are tons of reputable companies that will provide you with nice frames/​lenses and even send you different styles to try out and they have wonderful return policies if you’re unhappy. Save yourself some money and quit supporting the monopolization of the eyewear industry.
Lastly, other members of my family have had issues with the frames they purchased there. Requiring multiple visits for adjustments due to crooked frames/​ill-​fit. Even returning 4 times to get the frames properly fitted. So if you’re concerned that purchasing your eyewear elsewhere would mean you didn’t have a proper fitment, think again, because the staff here can’t even fit the frames they are selling. After all the cash you spend, you’re still getting poor service.
I would have rated Comfort Vision 1-​star or No stars, but I do think their Opthamologists are pretty good, in my 30 years of experience with Opthamology. I hope that they take serious consideration about the diservice their billing and front office stafff are doing and potentially look at the benefits of worker retraining or hiring better quality staff, so that more clients do not leave dissatisfied. My family will no longer be returning.

Great team. No pricing games. Good quality work. Fast delivery for my glasses. Those guys really care for their business and their customers.

Wish I could give more than 5 stars! Dr. Steven Nguyen has been my optometrist for a few years now and I must say I have never had a less than excellent experience with him or any other member of the staff.
Recently, I had appointments to update my prescription for my glasses as well as getting an exam for first-​time contact lenses. Both appointments were nothing but smooth; furthermore, everyone was friendly and welcoming, as always.
Dr. Nguyen provides thorough explanations while answering any questions clearly and with professionalism. Felicia and Sara definitely went the extra mile! Felicia was patient with me and made sure I was comfortable with and understood everything surrounding insertion, care, etc. of my new contacts. I truly appreciated Sara’s patience as well when she answered all my questions concerning my new prescription glasses and insurance information.
Everyone at Comfort Vision is exceedingly knowledgeable and friendly, which certainly shines each time I come in. A simply wonderful team of providers I would highly recommend!

Great team of front office and providers. Always friendly and efficient. Great offering of lenses

I had such a good experience, the doctor was very efficient and friendly, I’ve never had so much precision in a pair of glasses. The faculty staff is super friendly and getting an appointment with them is easy!

I took my son here when he was hit in the eye with a sharp plastic toy. From looking at his eye, I noticed a little bit of blood on his eyeball and was not sure if it required an ER visit. I called Dr. Nguyen and shortly after brought my son in to see him. I found the doctor to be calm and friendly which made my son almost forget he had injured his eye. He had him laughing and sitting still to be checked in no time. My husband has been seeing Dr. Nguyen for his exams and glasses for years and now it looks like my kids will be seeing him as well. I recommend Dr. Nguyen highly without reservation.

Doctor was rude and condescending blaming his errors on me. Could not even keep track of my prescription and wasted a lot of my time. My husband and I would not recommend. Way better options out there.

I have been going to Comfort Vision for many years now and I have never wanted to try a new place! I have had exams with both Dr. Nguyen and Dr. Sea and they are both wonderful! ¹⁰⁄₁₀ would highly recommend this place for you next check-​up :)

I disagree with Steve’s comment. Comfort vision was asking me to pay full balance for half of the order. They didn’t try to help locate the glasses for my son. They were saying that both orders were linked and I have to pay full amount even though one pair of glasses were ready. If both orders were linked, then why only one order was ready? Why I would insist on paying higher amount than necessary? Please get your facts together and try to serve the customers rather than trying to make excuses.

Great place with a competent and helpful staff. Our whole family goes there and we are all very pleased. It is not a big box store so you do not feel like just another number. However, even though the business is small the selection of glasses was still more than adequate.

I was recommended this office by both of my siblings who got their glasses done here and I have to say I had a great experience myself!
Everyone from the front to the doctors in the back were very friendly, courteous, and extremely professional. Dr. Sea was very easy to talk to, she never made it feel awkward, and she really took the time to listen and understand you. Sarah in the front was a great personality and she helped me pick my frames which I absolutely love.
They told me that my glasses should be there within 5 – 10 business days and it came right at 5 so I was very happy with that.
Overall, I’d recommend them to anyone I know who is looking for an optometrist. Professional, courteous, and very clean facility.

Dr. Nguyen is very kind, thorough and friendly. They don’t keep me waiting a long time which I appreciate since I usually see them on my work lunches. His staff is also very nice and efficient. I’ve interacted with Elaine several times and she’s a sweetie. I also like that they let you browse their frames freely, some places try to be too helpful and it makes you feel self conscious. The. The facility is nice and clean. Their location is great, you can grab lunch after!

This businesses is money hungry! Every time I order contacts they try to make me pay before I even get the product. I told them I will pay when I pick them up. Please note my account I will not pay until I received the product. Contact companies send bills to offices and I would expect the same courtesy for me. Also they only write contact prescriptions for a year. I have worked for an eye dr before and most prescriptions are for 2 years. It would be fine if they wouldn’t try to charge you again for a contact lens fitting when you’re already a current patient. Every message that’s left for me letting me know that my contacts is picked up says and you owe such and such amount. It should be more about the customer service and experience rather than the money. I understand cash flow is very important I run a dental office myself.

I absolutely love this place! Good customer service still exists here! The girls at the front desk are so nice and very quick to help with anything! I have very dry eyes and it’s very hard for me to find contacts that I can wear all day. They were very patient with me here as I tried 5 different brands! Doctor Sea is so friendly and very good at her job. I would highly recommend this place for eye exams, contacts, or glasses. I’ll be going here for years I can tell!

Dr. Nguyen and his staff are extremely helpful and professional. Even before the appointment, his staff contacted me and was helpful in getting all of my insurance information set up before the exam. Dr. Nguyen was not only professional, but thorough in both the exam and explanations. He explained every procedure and the purpose behind it. I will definitely be back next year for my annual eye exam!

Love this place, they are so nice, and explain everything! When I was picking our frames they even put in their thoughts when I asked for help.

Eye exam was awesome. They took the time to explain everything and tell me why things were needed. When it came time to pick out frames they gave plenty of time to browse on my own so I didn’t feel harassed. Then for lens time they walked through a sheet with prices clearly on it and went through everything and helped pick things I needed for my lenses.
Received my glasses super fast, but upon getting them home one of the lenses was loose. Was a bit busy so I didn’t get a chance to get back there until almost a week later. They happily took the glasses to send them back to the lab to get fixed. A week wait and my glasses arrived… but this time someone had input my prescription wrong and everything was fuzzy. Another return to the lab trip. Today I picked up my glasses for what I hoped was the last time and they gave me a Starbucks gift card for all the trouble I had been going to.
Definitely coming back again.

I LOVE THIS PLACE!!!
As a mother of 4 elementary school age children, getting them all in for appointments & finding an office staff that would be patient with 4 impatient children, has been nearly impossible to find! Until them!
We have been patients for a couple years now. This means we have experienced just about every scenerio! Mom needing glasses AND contacts, 11 yr old daughter getting her first pair of contacts (they were VERY helpful teaching her how to care for them!), 10 yr old son beating up 2 pairs of glasses during football season (both of which they fixed under warranty with no issues at all), a 7 yr old needing glasses that was soooo picky about what she wanted & a disappointed 5 year old because she didnt need any glasses but all of her siblings «got to get em»!
The staff here always impress me with how friendly, professional & patient they are!
We will see you guys in the summer for our next round of craziness! :-)

This is the second year I’ve been with them. The first year was good. I only used them for the eye exam but got my contacts at Costco. I was happy as I thought I finally found someone local I could use.
I saw them again this year and was even going to get my contacts through them as the diffence in price seem worth it. Well boy was I wrong. At first everything was good. An odd fee here and there in the beginning. I accepted it and ordered my contacts. When I picked up my contacts, bam I was hit with another bill that was accidently left off the first time around. What the heck?! It felt like I had no choice but to pay it since I’ve already been charged for my contacts and they were basically holding them hostage.
If they just told me up front and even told me about the additional fee before I ordered the contacts, I would have been ok with it. But in the end, it felt like I was being scammed. I am definitely not going back. I rather go through the cattle calls at Costco since they are up front with all the fees and bills.

So happy that my giant faceless corporation added a real optometrist in the area to my benefit plan!
Great friendly staff, no rush, and Dr. Nguyen actually listened to my ‘special requests’ (I have a difficult to correct right eye that has prevented me from umpiring baseball) — he took great care in diagnosing, and let me try a few variations before we settled on a contact lens presecription. And I was impressed that he tested me with ‘real world’ scenarios like reading my Android and working on the computer before finalizing.
The friendly staff also set me up with a correct pair of readers.
Looking forward to umpiring baseball again!
Parking is a bit of a bear in this strip mall, avoid lunch time when The Rock Pizza customers hog up the whole lot.