C & C Olympic Heating Inc

These guys are legit!

We’ve used this company for years on two different houses. They recently came out to fix a problem, and I ended up needing a new furnace. They were able to get it done quickly for a good price. Unfortunately there was a problem a few days later and it stopped working. I called and they sent someone out that night to repair it. I had heat that same day. Great service. Friendly people. They have always been able to get out to us the same week we call and get there on time. We’ll definitely keep using them.

These guys are fine. Had them out to replace a thermostat for me, based on their high rating on Puget Sound Checkbook (similar to Angie’s List or Unilocal,except with more local reviewers for this kind of service business).
They had the part they needed and the expertise to install it quickly. Prices were a bit on the high side, and the technician was a bit chattier than he needed to be. But neither of these things would stop me from using them again by any means. And he didn’t pressure me to buy anything I didn’t need, he just went on at some length about different parts and options and specs, which is actually helpful.

I have used C&C for about 3 years now on a host of projects between work and rental houses and from simple yearly maintenance, filter changes, to complete new installation and advice. They have always shown up on time or before, (with a call to my cell phone by the tech on his way) and have always had great pricing and excellent communication on the status of the project.
My most recent interaction was a complete new furnace installation at my house converting from old electric heaters to a gas furnace. My wife and I were set on a heat pump installation. Chris came out to the house, talked to us about the pros/​cons of a standard furnace vs. heat pump style and laid out the cost differences between the two, and helped us make plans to install with our difficult house layout. After much deliberation, and to fit within our budget, we ended up going the standard furnace route. Chris and his team were on time and on budget with the install, and all of the service was done with a smile on their face. They cleaned up after each day and were fast and efficient with minimal impact to our house on a daily basis.
I would highly recommend Chris and his team at C&C to anyone. You find out what a real company with real customer service is about.

UPDATE: And another lie on top of the other. BBB could not pursue for EITHER side because it’s all hearsay. No documents, no records. They clearly continue to lie and show what sort of business practices they have. Did everything they can to resolve? how? All they did was send me a bill for work never done, and then threaten to send to collections. Is this the kind of business you want to have come to your house?
Stick with a reputable ACCREDITED business. These guys are not accredited with BBB for a reason.
ORIGINAL POST:
Watch out for this company, they scam/​take advantage of customers. They are no different than a shady mechanic who cheats to get customer service, relying on volume, rather than repeat customers.
We called on a crunch, because our handy man ALREADY diagnosed a problem and knew what part we needed for our water heater… BUT he did not have the part. We called C&C to see if they had the part, and they said they do. So we agreed to pay for them to come and replace the part since they already had the part (rather than our handyman trying to locate it and then installing).
C&C shows up WITHOUT the part, and wanted to charge us for troubleshooting the issue. We were as SPECIFIC as you can get, telling them we already know what the issue is, AND what part we needed. For them to lie just to be able to come out and then charge us is unbelievable. We of course turned them away.
HOWEVER, they are demanding payment now, and even sent this account to collections. It’s an easy bill to pay but for PRINCIPLE, I will continue to fight this.
Watch out for companies that try to bully their way and cheat customers out of money!