Best Tree Service NW

Best tree came out to remove 2 trees from our property. One was an easier removal and the other was a little more complicated. They were on time, professional and very knowledgeable. Because one of the trees split our property line with our neighbor they even billed us (½ each) separately for the troublesome double alder. Can’t say how grateful we are to have this done before the big wind storm! We’d definitely use them again and again

Best Tree Service recently trimmed two large trees for us. Came promptly for estimate (that I thought fair); did the work on the day promised; and left the yard and trees in immaculate shape. Btw, this is the second time I’ve used this company and was exceedingly pleased both times. The first time, they removed a large spruce from our yard and did a superb job at a price below other quotes. I would highly recommend Best Tree Service and will use them again if needed.

A 50′ tree fell on our waterfront and I hired Best Tree Service to remove it. A big mistake — I hire many contractors and have never had such terrible customer service!
On the day that they took the tree down, the workers came to my door looking dazed and confused about what to do. They had not gotten any instructions which made me uneasy. When I attempted to contact the guy who gave me the estimate, he was not reachable for the entire day! I am the one who had to go down there with them, to the tree, and tell them what to do — completely unacceptable. In the end, I was happy with the tree removal except that they left a tall pile of roots and dirt where the tree had come down. I knew that the stump would not be removed but I did not know that they were going to leave the roots and dirt — this, in my opinion, is part of the tree! I called to discuss my unhappiness about this and someone stopped by to look at it. He gave me a bill to remove it, on top of the initial bill. I was upset, to say the least, and told him that this was terrible service… that he should have told me that the roots/​dirt would not be removed in my initial consultation. I reluctantly signed the second estimate and was told that the root work would be done the last week of December when we were out of town.
When we got back, I went down to look at the work and the pile looked like it hadn’t been touched. Again, it was difficult to get in touch with my contact. When I finally got ahold of him on his cell phone, he said that a guy «had worked on it for three hours.» Even if someone did reduce the dirt/​root pile, the end result was not what I expected which was to lower it closer to the ground. I sent them a long email about all my complaints and, of course, never heard back. I told them that it was too bad that they lost all future business, on my acre of trees, over such bad customer service.

These guy’s seemed to care about one thing; How fast they could get done.
They trashed my yard. 12 inch deep ruts from the tires. Tossed the pieces of the large tree onto the ground making huge dents and ruining the grass. I told them when they got there that part of the lawn was new sod (it was obvious where) and left a huge pile of cut wood on top of it.
When my boyfriend called to see about getting it fixed, they said they had no lawn maintenance contract with us.
I would think that you would fix what you ruined, that’s good business.