Wayfair

I viewed a beautiful dining room table set on their site with 1 table and 6 chairs. Just before shipping, I learned that it’s the table only. There was no place to order the chairs only! Why is it listed as a set if it’s the table only?! Luckily, I was able to cancel before shipment. Look at the BBB website. They are HORRIBLE!

has the best customer service which says a lot for the company. No mater what is going on good or bad, if you call you reach an actual person and they are friendly, speak English, and they can resolve your issue. UPS damaged in transit my item (the box was demolished) and Wayfair had no problem with resending another one without even getting the other item back. I didn’t have to send my current item back first. Who does that??? Fantastic customer service, great products, great people. Who wouldn’t shop here? I have bought 6 different products on Wayfair from furniture to kitchen items and have not been disappointed.

we ordered a $ 900 sofa online from Wayfair and one of the toes was misaligned. At first we tried to see if we could repair it. Then Wayfair offer to replace it for free. No charge.
Great company, will do business with them again.

I ordered two bookshelves and between them I was able to make one. I am beyond ticked off as this was my christmas present to myself. I should have better taste. They are the least customer centric business and I will never recommend to anyone. Next time I will go to Ikea and get better pricing on better quality products.

I wanted to follow up on my previous review. I am now giving
a three star review because I just received a call from them apologizing for the multiple times I had to contact them via my refund. They also emailed me and offered a 10% off coupon for my next order to be used by April. Unfortunately we won’t need any kind of products they offer by then. We recently moved and have furnished our house with almost everything we need. I feel slightly better about them but my view is still not 100% good. I don’t know what they could do to make me feel 100% but it’s definitely not there yet.

HORRIBLE HORRIBLE HORRIBLE!!! I ordered a crib from Wayfair in late November/​early December. I received a call from their delivery company a few weeks later and agreed on a delivery date. I took off work that day and waited at home. They missed their scheduled morning delivery and called to say they were going to come in the afternoon. NO SHOW. Then the next day they called to say that they needed to reschedule. Long story short, they rescheduled with us no less than 6.7 times!!! Sometime they would call to cancel and sometimes they wouldn’t even call at all. I took off work for 4 days because of this. After the 4^th cancellation, they called to tell us that they don’t know where my crib is, that they could not locate it in the warehouse. So my question is… how were they going to deliver it the first 3 times!!! My husband called Wayfair on numerous occasions to complain and they kept saying it’s the delivery company’s fault. They didn’t try to help us get in contact with them and never got us a satisfactory resolution. After about 3 weeks of this back and forth nonsense, I finally called to cancel the order. I spoke to someone name Kara who cancelled the order for me and appeared really concerned. She gave me her direct line and told me to call her with any other problems. Three days later while at work, my husband called to say that the delivery company was at our door. RIDICULOUS!!! I called the delivery company and they had no idea that we had already cancelled the order 3 days ago!!! On top of that, we were refunded nearly $ 200 less than what we were charged for. So I called Kara twice, left messages, and it’s now over a week later and I still a haven’t heard back from her. This whole experience has put so much unnecessary stress on me and ruined the excitement of receiving my baby’s crib. I ended up ordering the same crib at Babies R Us for cheaper and their delivery process was painless. I will NEVER order from Wayfair ever again. They don’t even deserve 1 star!

Terrible customer service and shipping. We spoke to a rep on the phone to make sure we ordered a product within a certain time-​frame. We paid for a quicker delivery. We stressed that getting this item was time critical and HAD to arrive within 3 days. We received it just prior to 2 weeks later! In the meantime we went out and bought another item, that was more expensive. Wayfair did refund the shipping but did not address the Sales Rep issues. When the product arrived we didn’t even open it. We just shipped it right back. Will not deal with this company again.

I ordered a furnace style heater for my 83 year old father which did not live up to it’s claim so I returned it online because the call center closes rather early for PST people. It charged me $ 43 dollars to return on a $ 163 price and warned me of a restocking fee plus my father had to drop off the heavy box at UPS per the instructions. I had not dealt with this before with an online purchase normally returns are free or a fair shipping cost and they pick up. I was very upset and warned potential clients on the Wayfair Facebook and Unilocal.
Someone from Wayfair called me the next day and let me know they would not charge me the shipping for the return nor would they charge me for a restocking fee.
Even though I had an initial bad experience I am very happy that Wayfair did resolve the issue so quickly!

Good customer service — call and you will always get an American. They give you their full name and email and follow up with you. Ask for a manager and you will actually get someone who calls and emails and gives all of their contact info. That is a real American company, one that has nothing to hide. One star off for using FedEx (gah) sometimes (gah again) over UPS, but otherwise great deals as well.

Worst customer service ever! Be careful on their return policies! They charged you even for damaged items! And they charged you a lot that you better throw it in trash or keep it in storage rather than send it back!

I am furnishing a new house and will be having a large crowd for Thanksgiving dinner. I ordered a Catnapper loveseat to ensure that I would have sufficient seating for my guests. I ordered it in good faith that Wayfair would deliver my order on time, as promised. After all this time eagerly awaiting delivery, imagine my dismay when the delivery truck arrived and had a recliner in it instead of a loveseat. I immediately refused the delivery and contacted their customer service, speaking with Angela, who informed me that the soonest I could get my CORRECT item would be JANUARY! Unbelievably, no effort was expended in trying to expedite the correct item to me, which is intolerable. I was incensed and immediately cancelled my order and requested a refund. I had intended on purchasing many more items from Wayfair, but NEVER AGAIN will I use this company for ANYTHING.

I have ordered several items from this site and have been happy with what has been provided to date. They also ask for item reviews and do appreciate that they seek feedback both about the company and the items they sell. The reason they get 4 stars instead of 5 is because of the various shipping speeds. I’m sure this is due to some of the items being drop shipped.
The first item I ordered was a dinette set. It honestly looked better in the picture but I can hardly blame Wayfair for that as all items usually have a stock photo the manufacturer provides. However it did arrive in the time frame they indicated.
The second item I ordered was slipper chair. It was delivered timely and the price crushed the competition’s prices. I wish they had more of this chair in stock because I want another one.
The third item I ordered was a towel set. This arrived very quickly and the product was as depicted.
The fourth item I ordered from them were floor pillows. These took a while to ship but I did get them and they are as depicted.
Now, if you don’t want to or are not able to assemble furniture this may not be the place for you to order furniture from. But my experience ordering from them has been positive so far.

Update on 9.20.
Ordered product from Wal-​Mart and came damaged. It turns out walmart refused to return the product since it is through wayfair.
Ordered twice through web site in the past. Both has been problematic, first time product broke in short time, cheap and low quality item. second time, deceptive selling practice and refusal to return. Will never go again.

Be careful ordering from Wayfair on
. Especially tables and chairs. They provide these great deals on
for a Table & Chair bundle but only send the table, not the chairs. They get 1.5 stars on better business bureau and there is complaint after complaint about this practice.
See here —
Update — Wayfair now changed their name on
to Wildon Home. If you are ordering a set of anything from them, make sure you know what you are getting. If you go to the page above and scroll ²⁄₃ of the way down, you can see their description says I should have received [***INCLUDED IN THIS SET: (1)Randall Dining Table] Features: –Transitional style. Includes: –Set includes dining table and 6 chairs.
They were only going to send me the table but I quickly had this order reversed. If not, they were not going to send the chairs, just the table, and make me ship it back if I wanted a refund.

Ordered Cortina sleigh bed 2800 delivered twice. Cracked headboard, nails poking out, missing parts, chipped wood. 2 months of hell. Customer service gave me a 300 credit for Wayfair. Are you serious!!! The bed was donated to charity (to look at it made me sck). I’m now sleeping on a wonderful sleigh bed damage free from Value City.

EXCELLENT customer service.
We ordered a couch and it came sort of damaged. I wrote an email and immediately was reached out to via email and phone. They sent the new couch part, no questions asked, and also credited my account 10%. They also followed up after they knew the part was sent.
Fantastic service, I am thrilled and will certainly shop there again.

Hands down — worst shopping experience I have ever had. After much deliberation I chose Wayfair to order a custom island for my kitchen and white glove delivery which included delivery, installation removal of packaging etc. The company ordered 2 tables, one that was delivered by a common freight carrier at 8:30 at night that I needed to have neighbors unload — cuz who delivers a 250 lb package without a lift gate? Of course at 8:30 at night no one is in the office to ask questions. Now I am waiting for the delivery of the customer table — which was scheduled between 10 and 2.
There is no recourse for bad service when multiple companies are involved. Each one points the finger at the other. And given that Wayfair has become so huge — they won’t care about this bad review either.

Do not order furniture online from Wayfair (or perhaps any online company) unless:
1) you are absolutely confident that what you are ordering is what you want — can you find the same thing at Target or Walmart so you can inspect it and compare pricing?
and
2) you or someone in your household is handy with assembling things and is strong enough to lift very heavy objects.
You may be disappointed with the product once it arrives and or find it was damaged in transit — I was — and if it is a large item YOU WILL NOT BE ABLE TO RETURN IT (but you should still get your money back)!
I needed a TV stand for a 55 inch flatscreen TV and somehow we discovered Wayfair online. They have a HUGE selection of furnishings including TV stands. Most likely they dropship orders direct from many different manufacturers. We wanted one which would be better than what you find in Target or Walmart but did not want to pay the premium needed to get a solid-​wood designer stand. We thought we found one on Wayfair which met our needs and wants in terms of appearance and quality. Beware, Wayfair’s product photos online are very impressive, much more so than the real-​life item!
Within a reasonable amount of time (around a week) our stand arrived, flat packed and ready for assembly. The box was big, maybe 6 ft x 2 ft x 8 inches a weighing around 80 – 90 pounds (about the size of a coffin, but flatter). Upon opening the box I found shredded styrofoam (not a good sign) and when I lifted the first piece out I could see it was damaged. The box had been dropped hard at some point. After looking over the piece and noting its cheap finish and pressboard construction I decided that this WAS just Target/​Walmart quality and I probably could get a similar item for less money at one of these department stores.
I called Wayfair and told them the situation. At first they said they would send me a replacement part (s) if I went through the whole box and told them what was broken. I told them that I would rather return the whole kit for a refund. They quickly and willingly gave me a refund.
Here’s the rub: When I asked them if they would collect the TV stand they said «NO, do with it what you want, but it is not worth us paying for someone to collect it.»
«WHOA!» says I as I glanced at the almost 100lb coffin-​like box sitting blocking my hallway, «what do I want with cheap, busted, unassembled furniture?»
«Donate it, keep it, toss it, whatever» says the Wayfair lady curtly. Now look, if it were just a matter of my not liking the piece I should not expect them to take the product back, but given that it was damaged why should I be stuck with it?
I was dumbfounded, but ultimately I unpacked the pieces, found and repaired (to the best of my amateurish ability) two broken pieces, and then assembled the item (see my photo, I have not placed my TV on it yet, hope my repairs hold!!!). So now I have my refund and a patched together TV stand which I ultimately didn’t want (and still don’t).
I could not decide whether to give Wayfair five stars or one, so I am splitting the baby and giving them three. Five stars for the refund, One star for overpriced junk which broke and which they refused to take back!

Just had EXCEPTIONAL customer service from Wayfair, dealing with a complicated tangle with FedEx delivery. All worked out to my EXTREME satisfaction. Each one of three people I either spoke with or had email exchanges with was pleasant and helpful and got the job done. Yay Wayfair! I’ll be back for more purchases in the future.

AWFUL!!! Worst shopping experience of my life! Me and my partner are expecting our first miracle baby, miracle because I was not supposed to be able to have children. I ordered a stethoscope from Wayfair so that me and my partner could listen to our babies heartbeat.
Needless to say we were ecstatic and exceptionally excited. We received an order number and a message saying our product would be sent to us within 5 – 7 days.
8 days later there was nothing, so I called a woman named Ashley from Wayfair, who had no idea why there was no tracking number, and told me she would look into it and email me the next day. She did.
She said that there was none in stock for another two weeks and that it would take another 4 days when they were in stock to send one out to me and then the standard 5 – 7 days shipping time. That is almost an entire month wait for something I should already have received and was never informed was not going to reach me.
I sent an email back saying that it was unacceptable and that I was very disappointed however, wanted to give the benefit of the doubt and so asked if there were any other similar products that they did have in stock for roughly the same price that they could ship out asap. It has been over a week since I emailed and have had no response. I have also tried calling and have gotten nothing.
They have also taken my money for this product and not refunded a penny.
This has by far been the WORST shopping experience of my life and the worst customer service. I will NEVER shop with Wayfair again and will strongly suggest to everyone in my field of Interior Architecture/​Design to also NEVER purchase from this HORRIFIC store.
Save yourself a lot of grief and go elsewhere.