Victoria’s Secret

I like VS a lot, but this is not one of my favorite locations. It’s super convenient, right on Newbury and close to H&M and Nordstrom Rack, but it is very small and does not have a lot of selection. For example, there’s no PINK fragrances here, although there’s some PINK clothing. Especially now that the Copley Place location has been renovated, I would choose the Copley location over this one. Have had mixed experiences with the customer service here, but nothing as extreme as some of these other Unilocalers mentioned.

This store is located right next to Nordstrom Rack in Georgetown directly across from Georgetown Cupcakes. The store from the outside looks very spacious and we walked in to just glance around and buy some items; however, upon entering in and being greeted by the sales rep, we noticed that the selection was very minimal and poor. It definitely pales in comparison to even the normal shopping mall inventory and selections. It seems that business must be very slow because one the payment counters towards the left hand side of the store was completely barricaded up with boxes and empty boxes (like a storage area) for all the patrons to walk and see. Probably better luck at finding what you want at another location. Friendly and helpful sales reps though; just poor pickings and selections.

I agree with everyone who complained about the customer service here. I hate it here. If you are looking at Unilocal to see if you can actually stomach going to a Victoria’s Secret vs going anywhere else, go anywhere else and save yourself the time and unhappiness.

Hours after a 5 hour flight, I went to this location to kill some traffic time on a Monday evening. I was met by a lovely Sales Associate, Nicole, who instantly greeted me and asked if I needed help looking anything. I sure did! I had a bunch of coupons and reward cards that was expiring within days so this was my chance to use them. And since I was jet-​lagged I didn’t want to shop around or do much thinking. She helped me purchase 5 different things throughout the store seamlessly without following me and while helping other customers in between! I was extremely satisfied.
The Cashier was also patient with me while I was explaining how I wanted to use my coupons with 2 transactions. I was short 5 cents in order to use a $ 10 off $ 30 Angel Credit Card purchase coupon. She didn’t give me much attitude when I wanted to find a cheap item in the store to satisfy those terms. Within minutes of walking away to let others get rung up, Nicole shows up recommending a perfume that was on sale for $ 10 (a little pricey for a small thing, but it was cute and it smelled good), plus I didn’t want another panty or bra since I have too many of them. I was taken back by the great customer service and communication between the two of them! I wish I could do more to show how much appreciation I had. I will have to call the store manager tomorrow and hopefully help them get better shifts or get the hours they want! Everyone should be like them all the time!

Usually, my problem with VS is that the attendants are too attentive, and don’t leave you alone. That is definitely not a problem here. After asking for a fitting room, I was asked to wait for another attendant to open it for me. After about 5 minutes (the store was NOT busy) someone with a key wandered over (the first attendant did not go get her for me). They did not ask if I wanted a fitting, and they did not check on me at all.
So on I go to check out. They decide not to honor a coupon I had, despite the fact that there was no expiration on the coupon. Apparently they just «weren’t honoring it.“They did not even apologize. Everyone, including the manager seemed apathetic and inattentive. It wasn’t close to closing, and it wasn’t busy, so I’m forced to conclude that no one actually cares. This is expected at Walmart. Not VS.
I like the products, but VS stuff is way too expensive for the employees to treat the customers so poorly. If you have a choice, do NOT go to this location.

You may want to post hours on your door. If they are posted, they’re certainly not noticeable. Also you may want to lock your door if you’re not open. Unlike today, when I walked in 9 minutes before you open and three people just stare and say «We’re not open!» With an attitude that makes a person feel 2 inches small. Nice customer service. I WONT be back in 9 minutes. You get 2 stars because not ever experience I’ve had here has been heinous.

I love Victoria secrets but mainly the fragrances is what i go for. very clean store and helpful staff .5 stars

I like this location a lot. One sales representative in particular, a lady with red hair who stood by the front today, was very friendly, patient, helpful (but not pushy), and attractive. She was actually the kind of person who I think I would like to be friends with. Some of the other sales representatives can be a tad pushy.
PS. I mostly come here because the quality of construction of the bras is very good. I also like the look of the more feminine, lacy, pastel bras. However, the look of neon or animal print patterned bras are sometimes too loud for my tastes.

I’ve been to this Victoria’s Secret many times, but my experience this past Sunday was the worst. We are three women in our early 20s, walk in the PINK side. Immediately greeted, asked what we were looking for. Nothing in particular, thanks. I walk into the VS side and am greeted by another SA who tells me about a promotion, cool, thanks. I take a single step further and a THIRD SA (who clearly saw the previous one talking to me), asked what I was looking for. Okay…
I rejoin my friends who are picking out underwear on the PINK side. The first greeter has apparently targeted us for theft, because she continues to ask repeatedly if we need help, stands very close to us, and even starts reaching over us and the underwear display.
We had no shopping bags with us and were all carrying very small purses. We were in there for maximum 5 minutes. Ended leaving without purchasing anything because we felt so targeted.

After going to the other VS across town, they informed me that this was the only location that had a PINK section. I get all the way here on one of the hottest days of the year and the PINK section is a few shirts and that’s about it. On one of the best shopping streets in Boston and this store was just a let down. Only one person even spoke to me and that was on my way out the door. Lines were insane, product was limited, and people weren’t friendly… If I lived here, I’d ONLY shop online than deal with that mess again

I will NOT be returning to this Victoria Secret.
At first, things were off to a great start most of the staff was nice. I decided to splurge a bit on a couple of bras I really liked I then went to check out… and proceeded to have one of the worse experiences I’ve had at Victoria Secret.
I got to the register and placed my items on the counter. The cashier glanced at me without a smile and looked like she’d rather watch grass grow then be working the counter. She scanned my items in complete silence, smiled at her friend which promptly faded once she went back to scanning my items.
I chose to break the silence with a question asking if, «the $ 10 coupon works with these items right?» to which she curtly replied, «just give me a minute». She then proceeded to ignore my question, shoved my free tote and my receipt inside my shopping bag, and placed it on the counter without a single smile. In hopes that she would cheer up from whatever was putting her in a sour mood I smiled and said, «Thank you and I hope you have a great day». To which she replied, «Yeah.»
At such a higher end store, on Newbury St., you would think they would hire courteous people that understand how to work retail without an attitude. I won’t be returning to that particular VS any time soon and hope that the one on Huntington will be a better experience. Victoria Secret has always had wonderful helpful staff but I suppose there has to be a bad apple somewhere in the bunch. Very disappointed especially since I spend a good amount of money on these items.

I walked in today for the Semi-​Annual Sale around 11 am. The store wasn’t crowded, and there wasn’t a lot of stock of the sale items they hyped up. I did manage to find things I wanted still. The girls working at the front of the store were very helpful, but not in your face at all. However, the girls working the cash register were horrendously rude. They never once looked up, either. The woman who rung me up actually rolled her eyes when I saw an underwear in my bag to purchase that I realized I didn’t want. After I asked for her to put the receipt in the bag, I went to home to realize that it wasn’t there! ESPECIALLY after I found that the one full-​price item I purchased was actually on sale online by a huge amount. In addition, all the $ 3.99 underwear I bought here were $ 2.99 online! Those dollars add up, and when I go in to get my receipt, I will complain to the manager.
Bottom line: I have been to better Victoria’s Secret locations, and I will be frequenting them instead.

The customer service was AWESOME.
Unless you already know exactly what you’re looking for, I recommend getting a fitting. I always have a hard time finding bras small enough for me, but the woman helping me with my fitting kept bringing me different kinds and helping me adjust the straps until I found one I really liked. She was so helpful and positive.
When I asked about whether their makeup was cruelty free, she didn’t know, so she immediately asked around and no one else working there seemed to know either, so she looked it up for me right away and it turns out it is!

After reading these reviews, I definitely expected a horrible experience. I went on a Friday evening and to my surprise, the staff people were so pleasant! They were also helpful and actually seemed like they were genuine when asking if you needed any assistance finding something. The cashier also combined my Angel rewards into one transaction so that definitely made things a lot easier. Pink selection is smaller than compared to other stores I’ve been in though. As for the attitude situation, maybe people were just there on an off day?

I walked in really needing to buy new bras.
I left without finding any that fit my 34D, SIZE 2 frame.
Their «Bra Fitting» specialists found nothing that fit me!
Despite offering a LARGE SELECTION of lingerie, it all seemed to fit me the same… not at all. I even waited (almost 1 HOUR TOTAL) for a BRA FITTING, during which 2 different sales girls agreed I was a 34D. Yet, NONE of their 34D bras fit me without trying to suffocate my breasts!
Every bra created «spillage» of my real breasts out the center of the bra. I got the feeling ALL THEIR BRAS are specifically MADE FOR FAKE, HARD BOOBS, or, at the very least, VERY YOUNG, VERY FIRM BREASTS. In addition, all their BRAS RUN SMALL, as I had to attach each SIZE 34 on the last hooks, and it still CUT INTO MY RIBS, making me look as if I had FAT PUSHING OUT UNDER THE BRAS! (I am a SIZE 0 – 2!)
DEAL: Sign up for their MAILING LIST for FREE PANTY COUPONS!

When I saw this location had 2.5 stars, I half expected to be insulted or groped while I was there. Or some order of offended. I mean, c’mon, VS has consistent prices across the country and I can’t imagine the hired help being that treacherous.
So! When I went in, and went on a hunt for underoos with moderate coverage without «SEXY PANTS» or «KISS THIS» written on the bum, the gal stocking the drawers had no problem pointing me in the direction of the Hipster and Boyshort styles in my size.
Onto bras: this store was WAY better stocked than I’m used to. I mean, a little cluttered (too much stuff, too small a space) but every color/​style I needed I could find. The waiting time for the changing room was a bit longer than I (or my guy friend) would have liked (~15 minutes) but that was just due to the gaggle of girls that were in the store: expansion is the only thing that could prevent that. The help in the changing rooms didn’t really seem to know the products though; they couldn’t recommend any product lines for me to try over what I already tried.

I like many others have a love/​hate relationship with VS in general. this is due to their somehow famous PINK line which makes my skin crawl. So many teen girls walking around with the word PINK and a poodle on their butt– yuck.
After having a fitting at Intimacy, i decided to come here since it was close and see how the fitting went compared to i. As with most VS i was immediately approached and then i was taken to the back to see what kinds of bras i might like and get measured. the measuring was a bit odd, I was fully clothed and not fully in the changing area. I would have preferred it be a bit more private. She also loudly stated my size to a couple other sales women, which now isnt embarassing to me, but could be to someone. The girl who helped me in the fitting room, Chantelle, was great. It turned out i was a band size smaller then what the first girl said, which seemed right to me since i was clothed when she measured me. (maybe they consider that when measuring, but still they dont know if you’re layered or not, so it seems less effective). She then gave me a box of 1 of each bra they sell in my size to try on. This was nice. i ended up with 1 bra, that’s basically all i could afford after intimacy and I figure i can try these diff bras and see if i favor any. Not quite the personal attention of intimacy, but still a good fitting.

If you’re smaller than a C+ be prepared to be laughed at.
For those who shop at VS you know their products so there’s no point in writing a review for that. My review will be based on customer service.
In comparison to other lingerie stores in their price tier and being located on Newbury I expect decent customer service. Definitely, not getting laughed at for being «small». Yes I’m Asian, but I know I don’t have mosquito bites (that could be relative). ANYWAYS, the two sales ladies who «helped» me kept laughing at my size to my face. Going as far as to say how horrible life would be to have such small boobs. Um… WTF? I was floored and didn’t know what to say/​do. I’m about to spend $ 50 on a freakin bra and you’re making fun of me?!?
Before getting laughed at it took forever to have someone ask if I needed assistance. When I finally approached a girl to ask a question she made it seem like I was being rude for interrupting her gossip with her coworker. I used to manage a VS and we’re told to always greet customers and definitely be sensitive of word choice.
This is overall a horrible experience and I will not give my money to pay these girls’ commission.

Blah.
The product is the same at any Victoria’s Secret. However, this is the only Victoria’s Secret where I overheard two employees discussing the many bustiers a customer was trying on at that very moment in the fitting room. It was pretty flipping indiscreet. I also had a male cashier, who was very nice and did his job well, but it made me realize I strongly prefer buying undies from a woman (particularly when he complimented my color choices). I don’t think I’ve ever noticed a man working at Vicky’s before.
As other reviewers have mentioned, the branding on the products is a bit out of control. Having the Pink line positioned at the front of the store also forces me to navigate through a swarm of teens to get to the good stuff in the back.
Although it’s a bit like choosing my favorite disease, I’d have to say I prefer the Victoria’s Secret in the Copley mall, if only because it’s bigger.

Love-​hate relationship with this store. Love the products, hate the hole it leaves in my wallet.
Yes, you are pounced on when you enter this store, but by sales associates that actually want to help you… and I’ve been to a ton of VS’s and you’re pounced on in every.single.one. The thing that makes this store different is that the associates are actually useful!
The ladies in the fitting rooms are SO helpful. I don’t think I’ve ever had associates try so hard to find something that works for me… I’m narrow (32) but a D cup… so finding something isn’t always easy but these ladies try damn hard to do it! And if they don’t have a product in a store they try to find it somewhere else… all while managing 219 735 297 other customers that move through the fitting rooms on the weekend. I once asked an associate if I should mention her name at the counter so she could get commission but she said she doesn’t make commission! Fantastic customer service and no commission? What is this?
If you have a specific type of bra in mind (push up, strapless, racerback, etc) head straight to the fitting room and tell them what you’re looking for. They’ll measure you, find you 25 972 159 different bras to try on, make you a little card with your bra size and favorite bras, and send you out on your way. Thank you!
Before you make your purchase, check out the beauty section. I didn’t realize Victoria’s Secret made makeup… and I didn’t realize that I would love their lipstick, tinted foundation, lip gloss, eyeshadow, eyeliners… etc etc etc. They’re pretty damn cheap and of decent quality… and there’s usually someone in there that will do your makeup or help you decide what fragrance to spritz on before leaving. Just try not to stay in that section for too long because all the fragrance-​spritizing will give you a headache.
It doesn’t get five stars because they are often lacking in stock (I don’t blame them, they’re on Newbury St. after all) and because no, I don’t want your credit card. They are packed on the weekends with tourists and creepers so try to steer clear on weekends.