U-Haul Co

I had a terrible experience with U-​Haul Hyde Park and the Boston regional office. I was moving from Boston to Ohio and ordered 2 u-​boxes to ship my belongings while I drove. On moving day it was clear not everything would fit into the 2 boxes, so I called to get a quote for adding an additional u-​box. Every time you call U-​Haul the automated message says, «To help us keep our promises with you, this call is being recorded.» The woman added my additional box and said it was no charge. I said, «Are you sure? No extra charge to add another u-​box?» She said, «Yes, it’s showing me no charge.» So I ordered the box, packed my things in it, and moved to Ohio. Two days later a charge of $ 1,094 shows up on my card. I wasn’t too worried, since all of their messages say, «This call is being recorded to help us keep our promises» but after hours on the phone with Hyde Park and the Boston Regional Manager, both locations refused to refund me for the shipping, even though there is a recording of their associate telling me it was $ 0. I would never use U-​Haul again, or trust any quote they give. I am pursuing the refund through the Attorney General’s Office and the Better Business Bureau.