The UPS Store

Beware… incredibly unprofessional.
I am just starting a small business and was excited to see there was a UPS store in my neighborhood. I went for the first time to have some documents printed and had a very bad experience.
When I arrived the UPS person was on the phone with a customer. I stood there shocked hearing how rude and hostile he was being to this person on the phone. I almost walked out at that point but decided to give him the benefit of the doubt. Unfortunately when he finished the call he used the same attitude and tone with me and asked, «What do you need?». I asked how I could make some copies and he barked at me «there is a self-​service station over there».
I proceeded to try to make copies but realized that they were charging me $ 0.50 per copy. I walked back to ask him if this is correct and he replied in the same tone and said «Whatever it tells you is the charge».
I went over to cancel the request to print and the machine now was charging $ 2.00 even though I did not print anything. Apparently there is a $ 2.00 charge just for logging in even if nothing is printed. I went back to him to ask about the charge since I didn’t print anything. He just barked at me again, «That’s the charge for logging in» and then essentially dismissed me.
Needless to the say the customer service in this store is unprofessional, rude and obnoxious. There is no reason to be treated this way, there are plenty of other options in the area.

Went here the other morning to ship a package and was greeted by Eric, the friendliest person I have ever encountered! He was super nice, extremely helpful, and very efficient. I was in and out within 4 minutes. Yes, it was more expensive than going to USPS but the speed of service and friendly staff make it worth it. Tip: if you have a resident sticker park on West Canton, which is a one-​way, opposite way. Access West Canton via Warren Street and you’ll get a really close parking spot.

After my really awful incident with my experience with FedEx, I practically praise the ground that UPS walks on. I love UPS. Their drivers are always friendly, helpful, & ohhhh guess what, they actually RING THE BUZZER to let you know that they’ve arrived instead of just updating their website saying they tried to deliver to you, but you weren’t home even though you were home…
Anyway, this specific UPS Store is really great. I’ve been twice so far & I’ve always been greeted with really nice employees. Always a smile on their face & really helpful when you have any questions.
Need a box, tape, or a greetings card? No problem! They’ve got it! Located on Canton & Columbus, it’s easy to just walk on up Canton to stop by to Trader Joe’s after you drop off a package here. Although UPS is kind of expensive to ship some things, I’ve been able to trust them over any other mail carrier (besides USPS) so far.

Solid service and timely turnaround here. They printed flyers for me one day that I just emailed in. The next day I took in two boxes of books which they happily mailed for me. No nonsense, no worries.

I would give a 0 star review if I could. I arrived at this UPS location at 9:50 a.m. today. Sign on the door said they open at 9 a.m. Door was locked. 2 guys were inside, clearly saw me at the front door, but decided not to respond. They went back to doing whatever they were doing. I waited patiently in 5 degree weather thinking they would eventually come to the door as obviously they were supposed to be open. Then another customer showed up, and seeing the two guys inside, started knocking on the door. The guys looked up, saw us, looked down again and then went back to doing whatever they were doing. The other customer waited a little, then when it was clear there was no response, he started knocking on the door like crazy. After 5 minutes of continual knocking, the 2 guys came out from a back door and said they were closed and «we might open at 2 p.m.» They did not apologize for making us wait.
So why NO note on the door, and NO effort to even be courteous and let us know sooner that they were closed? I asked if they would still take my 2 packages which already had shipping labels attached but they said no.
I’m never coming back to this location. They clearly do not care about their customers. I ended up dropping off the packages with a nice UPS truck driver on my way home.

I was a box holder for almost 20 years. At the end of my time, I asked them to send me my remaining mail, but I hadn’t paid my rent for a couple months. They wouldn’t release my mail unless I paid for the additional months. I understand policies, but I was a loyal customer for almost 20 years making a reasonable request.

The UPS store has served three basic yet important purposes in my life. One, it’s where I drop off ugly shoes I need to return to Zappos. Sometimes I can’t find packing tape at home and the UPS guys pack up the box for me-​score! Two, it’s where I printed out the little driving direction cards that I inserted in my wedding invitations a few years ago. The UPS guys let me email the file directly to their store email so I could print the directions and photocopy them there – yay! And three, it’s where my dog sometimes gets a cookie and rolls around on the carpet while waiting for me to take care of errand 1 or 2.
Oh! And last but certainly not least, this UPS store has an uncanny way of being open whenever I need it. It’s like they know I didn’t get all of my errands done on Saturday and will need to come in on Sunday. My life is a little bit simpler because of this place.

Overall, these guys provide mediocre service – which would be mediocre in a normal retail sort of situation. For instance, on a Sunday morning they failed to open on time… because they were closed for the day, but didn’t bother to put a sign up in the window. Irritating if you’re there to send a package, but much worse if you use them for their virtual mailbox service (I use them as a package mailing address, so they had stuff I needed to pick up).
They frequently neglect to give me all of my packages when I come in to pick them up, and were outright rude last time I was there, despite the fact that they had lost track of one of my packages. Overall this is the sort of service that would earn two or three stars, but since I have amazon ship packages to them, they have a bit more responsibility, and that means their performance earns them a lousy review. Ship packages from here if it’s convenient, but don’t use their virtual mailbox service, since they’re just not reliable enough.

I’ve stupidly used this store a few times and am absolutely outraged at how much I paid to ship things. Easy enough to take my business elsewhere so that’s what I’ll do. Just a fair warning to anyone looking to ship…

$ 40. Forty dollars. That is how much it cost me to ship two small care packages to western MA. About $ 10 in supplies, $ 17 for one package and $ 12 for the other. That’s right, almost $ 20 for one package alone. Although not on some remote dirty road 10 miles outside of town, there was a $ 5 surcharge for one of the addresses. I spent more money to ship two effing packages than I would have spent on gas to drive them myself.
So why ding this location for prices not within their control? Because this is where I shipped from and the guy behind the counter was just this side of terrible. My original plan was to use the USPS. Shipping materials don’t cost extra, the women behind the counter are super nice and I enjoy supporting a much needed, reliable, government program, especially one struggling this much. Unfortunately, the USPS closes at noon on Saturdays and I got there at about 12:02. «Ah well,» I said to myself, «UPS is right down the street, I’ll just go there.» Big mistake.
The guy came out of the back and greeted us upon entering. He asked what we needed and I said to ship two packages and that I’d need supplies since I had planned on using the USPS provided boxes. He asked how I wanted to do it, I said whatever would be least expensive/​easiest. He replied that least expensive would be for me to buy the supplies and package everything up myself. Easiest would be for him to pack. I opted to pack them myself. The guy behind the counter measured the bags I was sending. I said that they were easy to shift around so the box didn’t have to be the flat dimension of the bags. He got boxes that would fit the flat dimension of the bags. I bought tape. He asked if I needed a bag. I said that I would just pack them over on the side table. Apparently I could not pack my own packages in the store, he told me I had to take it home. Okay. Fine.
I took them «home» to the park across the street. Packed everything up in the too big boxes, lots of tape and back to the store. I was again asked how I could be helped. Seriously, I was just in 5 minutes ago. I would like to mail these boxes I’m carrying. Shocking. Everything was weighed, labeled and sent to go on its way. Sad wannabe metal guy behind the counter was curt and only passably helpful the entire time if not the best listener. The prices were just unbelievable. And I will not be back.
Logistics my ass. I’ll tell you what brown can do for me: Nothing.