The Frye Company

Frye has possible the best customer service of any high end shoe store around. Larissa who waited on us patiently pulled many pairs for me to try and even sifted through to find ones that were distressed *just right*. We made a trip to Boston just to stop in for my birthday and she was wonderful, even recommending a good place to get sushi for dinner.

I stopped in here today to get some boot conditioner (shockingly hard to find in Back Bay, I went to three shoe stores before coming here) and was treated very well. The woman who helped me knew what she was talking about, made me a recommendation, and even let me try out a sample on the boots I was wearing at the time. She also gave me tips for applying it. Five star service!

Just left there with the perfect boots! I have a wide foot with a really high arch, so tall boots are tough to fit. I must have tried on ten different pairs before choosing. The sales woman we had, her name was Larissa, had the patience of a saint and knew everything there was to know about every single boot on the shelf. She made it so much easier to narrow down my choices based on fit and width. Ask for her if you have a tough foot to fit, she’s AMAZING and so are my boots!

Service was awful. The girl who ‘helped’ me was seemingly put out to answer any questions. Taking my business to the Tannery.

Have wanted to pull the trigger on a pair of Frye dress shoes for several years, but either didn’t have the need or the money to spend on a purchase. After hearing that Frye was near where I was staying, I figured it was finally time to treat myself with a fancy pair of Frye shoes. I made the 20 minute walk down with my family in cold March weather and was relieved to find the store.
My relief quickly turned into disappointment as I was dodged by 3 or 4 employees at the front of store… no one asked me what I was looking for, if I needed assistance, or if I had any questions even after I asked where mens shoes were. After taking a couple awkward laps around the store while browsing some shoes, an employee (I am assuming a manager) very nicely asked what kind of shoe I was looking for. Phew! Relief.
This did not last long… because he assigned an employee to assist me who had bit of an attitude and seemed to act like I was wasting his time. It wasn’t until I decided to buy the shoes that everyone seemed to warm up to me and my family. It seems very odd to me that in order to feel welcome, one must purchase merchandise first to prove they can afford to be in a higher end retail store.
In closing, I get it… Almost. I work in high end retail sales and sometimes it’s hard to be «on» all the time, but it doesn’t take that much effort to greet and ask a potential customer a few questions. I didn’t come in to buy bubblegum! I came to buy shoes. In spite of a rough first impression on Frye’s part, I still decided to buy because of the nice shoes.

I got a pair of frye boots for Xmas but they were too big. I tried walking in them but I tripped because they are too loose. I went to exchange them at the store but they wouldn’t exchange them because I wore them outside. There was no damage to them. They look the same as when I pulled them out of the box. Frye just doesn’t care about customer satisfaction. I will never buy frye boots and will tell my friends not to either.

Long story short, I really like of Frye boots and was happy to hear that a physical location had come to Boston. Recently when I was (finally) in need of a new pair of boots I went to Frye’s on a mission to get some. The customer service was great and the boots I ended up with are now my trusty go-to’s.
I went in on a Saturday afternoon and the place was really bustling but an employee quickly spotted me and hooked me up with a girl, I think her name was Jillian, to help me out. I had already looked at a lot of their boots online so I asked for a few that I’d had in mind. Some didn’t pan out and I felt bad about asking for more (my pile of tried-​on-​discards was growing) amidst a crowded store but she was super helpful and encouraged me to try on as many as I wanted — no pressure, no rush. Awesome.
In the end i walked away with a pair of Veronica combat boots which looked perfect. However later, when I got home, I realized I hadn’t thought out my sock choice very well — at the time of purchase they were pretty thin. Eugh, why do I do these things to myself? I waffled for awhile and decided I’d go back and at least try on a half size up. When I went back and explained my case they were super understanding and whipped up a size 8.5 in a no time. Alas, those ones were too big. My fears were irrational, hooray! With that sorted I immediately started stomping around Boston in my new boots. Since then I’ve broken them in a bit and they are super comfortable.
Thanks for being so supportive and understanding, Fye Co.

The customer service was wonderful all three times I went in. The first lady helped me pick what I hoped would be a great pair of $ 288 engineer boots (forget to mention they couldn’t be used in or near any sort of moisture). I thought these would be the kind of boots that I could have for years. Boots like my dad has in his closet.
Four months later and the soles had holes in them. Customer service was super nice, offered to replace the four month worn out soles.
Four months later, again, worn through the soles, offered to not only again replace the four month worn out soles but with rubber soles this time. Wow, great. Fixing the sub-​par boots.
Just got an email. «Nope.» My fault. Four months is apparently the life span of these kind of soles if there is moisture anywhere near by. So they will not replace. My 2 stars is because $ 288 boots should last for years, not months. Also, if I am told very happily by 2 customer service women that they are happy to replace the soles with rubber ones for free, then I get an email saying, nope, hints at some disorganization in the ranks.
In review, by Fleuvogs, or Target boots, they’ll last longer. I am now ooking at some Chippewas that I know will last for years. They may not be sexy urbanite froofy boots, but they won’t wear through in 4 months.
NO RESPONSE YET, ADJUSTED RATING.

I bought my first pair of Frye boots one week ago. I was unclear of the size and ended up changing them not once, but twice!
They could not have been more accommodating. There customer service is the best. They have a customer for life.

Updating to one star due to their sketchy reaction to my original (first) review. Namely, just few days after I published the negative review — a bunch of seemingly faked reviews came up, praising their «awesome customer service» — which is the very reason I gave them originally 2 stars.
Faking reviews is just pathetic. Will never buy any shoes of Frye. Not even in other stores.

Extremely helpful, accommodating, and friendly service. I found the staff reasonable and very helpful in informing me of my choices — there were too many amazing products that I adored! She informed me of the great Frye warranty and also shipped two pairs home for only $ 5, which is a great accommodation. I feel like I invested in a quality product and had some good help in narrowing down my options. It was a pleasure to visit a Frye retail store for a change.

The customer service in this store is amazing. The assistant manager, Todd, and Ailton the salesperson really went out of their way to make sure I got the right fit in my boots.
One thing I especially like about the store is that the salespeople order the boots you want with a handheld device, then somebody else brings them up. That way they are not running back and forth, and it’s easier to find somebody to help you. They also know exactly what they have in stock.
They didn’t have what I wanted in my size, so I ordered a pair through the store on Saturday and got them on Tuesday. Free shipping, too!
I now have two pairs of Frye boots, bought within a month of each other, just to warn you of their addictive quality. They are beautifully made boots.